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HyperJar: Adult Account reviews

Name: Adult Account
Rating: 4.89 (2551 reviews)

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4.87

Based on 2,551 reviews, last reviewed 18th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Saves me a lot of money I regularly saved at least 4-10 % on everything from my coffee, to my food to my travel thanks to the vouchers. Also love using a shared jar for a gro... Read more Reviewed on: 21st October 2024

Latest lowest rating:

1

DO NOT TRUST YOUR MONEY WITH HyperJar. DO NOT TRUST YOUR MONEY WITH HYPERJAR HyperJar offers an attractive product, but unfortunately, customer service—the most critical aspect—is where th... Read more Reviewed on: 18th November 2024

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About this product

HyperJar Adult is a free app and prepaid debit card that helps adults and families manage their money.

Using the HyperJar app, you can divide money into digital jars for different expenses, like bills, eating out and saving. You can also split bills through shared jars.

HyperJar app reviews help you find out what it’s really like to be a customer. If you’ve used HyperJar before, you can also leave a review and share your experience.

HyperJar Adult Account reviews (2551)

Review of the HyperJar, Adult Account:

DO NOT TRUST YOUR MONEY WITH HyperJar.

DO NOT TRUST YOUR MONEY WITH HYPERJAR HyperJar offers an attractive product, but unfortunately, customer service—the most critical aspect—is where they fall short. Recently, my account was frozen after receiving funds from a known sender. I was asked to provide documents to verify the transaction and complied, sending everything they requested. The compliance email from HyperJar specifically stated: “Proof of the source of funds (such as a payslip, a bank receipt, or statement) for the following” As this was a self-employment payment, I couldn’t provide a payslip. However, the sender kindly supplied a bank receipt with full details, including the Faster Payment reference. When I submitted this to HyperJar, their response was: “Unfortunately, a payment receipt would not usually be sufficient to verify the source of funds.” This contradictory response highlights the inconsistency and ineffectiveness of their support team. The email also mentioned: “As soon as we receive and verify the requested documents, we can complete our review.” This was misleading. The so-called “compliance team” operates behind a smokescreen; they don’t provide a direct contact number, personal emails, or even respond with a representative’s name. There’s no timeline or ETA, leaving customers in the dark. HyperJar’s customer service is a web of empty promises. Their responses on Trustpilot are purely for show—to boost their rating and attract new customers, not to resolve issues. Don’t be deceived by the positive reviews; they don’t prioritize real customer concerns. Even trying to file a formal complaint is another layer of frustration. Their complaint procedure, stated on the website, includes: “How to make a complaint? •. Using the chat featureApp • Emailing us at: • Sending mail to us at HyperJar, However, if you try to initiate a complaint via live chat, you’ll either be disconnected or told to send an email—which often goes unanswered. DO NOT TRUST YOUR MONEY WITH HYPERJAR. Their “customer service” is just a facade, and they do not care about resolving your concerns. Reviewed on: 18th November 2024

Excellent service.

Excellent service. Have used in the household for many years, recently recommended to a friend as an alternative to go Henry for their son's pocket money and they loved it. Recent addition of vouchers into the service is excellent, process is very streamlined enabling you to pay at the checkout in only a couple of clicks more than contactless with a card. Reviewed on: 28th March 2024

Always trusty and very easy to set up.

Always trusty and very easy to set up.Can use apple pay which is great .However i can’t send money to other banks.Having this added would make this banking experience a better quality even though i do believe it is currently the best out there. Reviewed on: 28th March 2024

An easy to use, flexible approach to managing money...

An easy to use, flexible approach to managing money and accounts. Accessible to children as well as adults with som great perks. Reviewed on: 28th March 2024

No complaints, all works seamlessly for my kids acco...

No complaints, all works seamlessly for my kids accounts. Love how easy it is for me and them. Reviewed on: 28th March 2024

All around great bank and app with a antastic custom...

All around great bank and app with a antastic customer service Reviewed on: 28th March 2024

Initially used for children’s accounts.

Initially used for children’s accounts. With no fee it has been a great option. Have since used abroad as there is also no fee. Have found it easy to use & was definitely a good choice Reviewed on: 28th March 2024

Really user friendly app and great value for money

Really user friendly app. Brilliant for sorting money out into pots for short term savings. Kids card is brilliant and can monitor spending much less frees than others in the market. Reviewed on: 28th March 2024

Simple to use, great for 9yr old to use as a startin...

Simple to use, great for 9yr old to use as a starting point. Reviewed on: 28th March 2024

An easy way to manage your money

HyperJar is an easy way for me to organise my own spending money and I have sub accounts set up for my children. They are learning to organise their money too. The app is presented in a clear and easy to use way. My eldest son and I are able to use our devices for contactless payment. It’s been a great place for my husband and I to pool joint resources such as grocery money. We find the app folders so simple and the only, very small, charge is a transfer fee outside of HyperJar after a certain threshold, which doesn’t happen often. I notice they also have a perks which I’m yet to take advantage of. I regularly recommend this to friends, especially parents. Reviewed on: 28th March 2024

Great app that we can easily use as a family.

Great app that we can easily use as a family. Reviewed on: 28th March 2024

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