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HyperJar reviews

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Rated Excellent 4.89/5

HyperJar reviews

Verified business
Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 5,087 product reviews

Average score of 4.89/5
5 star
93%
4 star
7%
3 star
0%
2 star
0%
1 star
0%
Reviews for HyperJar have trended positively over the past 90 days

Latest positive rating

5/5

Great way to manage money and educate the kids on ba...

Great way to manage money and educate the kids on banking, responsible saving and spending. There are so many features including the shared jars, linking... Great way to manage money and educate the kids on banking, responsible saving and spending. There are so many features including the shared jars, linking the card to different jars and using all of the cash back options. I particularly like the fact that there is no foreign transaction fees so we always use our cards abroad. Read more Read less

{"display":"Emily","full_name":"Emily","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Childrens Account
Emily 28th February 2025

Latest negative rating

1/5

DO NOT TRUST YOUR MONEY WITH HyperJar.

DO NOT TRUST YOUR MONEY WITH HYPERJAR HyperJar offers an attractive product, but unfortunately, customer service—the most critical aspect—is where they fall short. Recently, my... DO NOT TRUST YOUR MONEY WITH HYPERJAR HyperJar offers an attractive product, but unfortunately, customer service—the most critical aspect—is where they fall short. Recently, my account was frozen after receiving funds from a known sender. I was asked to provide documents to verify the transaction and complied, sending everything they requested. The compliance email from HyperJar specifically stated: “Proof of the source of funds (such as a payslip, a bank receipt, or statement) for the following” As this was a self-employment payment, I couldn’t provide a payslip. However, the sender kindly supplied a bank receipt with full details, including the Faster Payment reference. When I submitted this to HyperJar, their response was: “Unfortunately, a payment receipt would not usually be sufficient to verify the source of funds.” This contradictory response highlights the inconsistency and ineffectiveness of their support team. The email also mentioned: “As soon as we receive and verify the requested documents, we can complete our review.” This was misleading. The so-called “compliance team” operates behind a smokescreen; they don’t provide a direct contact number, personal emails, or even respond with a representative’s name. There’s no timeline or ETA, leaving customers in the dark. HyperJar’s customer service is a web of empty promises. Their responses on Trustpilot are purely for show—to boost their rating and attract new customers, not to resolve issues. Don’t be deceived by the positive reviews; they don’t prioritize real customer concerns. Even trying to file a formal complaint is another layer of frustration. Their complaint procedure, stated on the website, includes: “How to make a complaint? •. Using the chat featureApp • Emailing us at: • Sending mail to us at HyperJar, However, if you try to initiate a complaint via live chat, you’ll either be disconnected or told to send an email—which often goes unanswered. DO NOT TRUST YOUR MONEY WITH HYPERJAR. Their “customer service” is just a facade, and they do not care about resolving your concerns. Read more Read less

{"display":"Thomas E","full_name":"Thomas E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Adult Account
Thomas E 18th November 2024

About HyperJar

HyperJar is an app to help you organise your money. With a debit card account you can allocate and organise your money into jars for different things. You can allocate money from your wallet, spend directly from your wallet or any jar and you can even share jars with other for shared bills, going on holiday together, nights out ... If you're using HyperJar to manage your money why not leave a review and share your experience.

HyperJar at a glance

Reviews for HyperJar

Showing 11 of 5087 company reviews Last reviewed within 7 days

Great way to manage money and educate the kids on ba...

Childrens Account 28th February 2025

Great way to manage money and educate the kids on banking, responsible saving and spending. There are so many features including the shared jars, linking... Great way to manage money and educate the kids on banking, responsible saving and spending. There are so many features including the shared jars, linking the card to different jars and using all of the cash back options. I particularly like the fact that there is no foreign transaction fees so we always use our cards abroad. Read more Read less

Rated Excellent 5/5
Read more product reviews

Great customer service

Adult Account 26th February 2025

HJ have always given a prompt response to queries and its been easy to get past the initial AI bot and correspond with an actual... HJ have always given a prompt response to queries and its been easy to get past the initial AI bot and correspond with an actual agent. Much better than the actual bank I work for! Their app is easy to use and my whole family loves it. We particularly like that we can set spending limits and restrict vendors on our kids card and that transactions appear straightway, so we never forget what we have spent Read more Read less

Rated Excellent 5/5
Read more product reviews
  • 5/5

    So easy for the whole family to use.

    So easy for the whole family to use. An excellent app. And brilliant online customer support.

    {"display":"Happy Pappy","full_name":"Happy Pappy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Adult Account
    Happy Pappy 26th February 2025
  • 5/5

    Hyperjar provide a fantastic product to encourage ch...

    Hyperjar provide a fantastic product to encourage children to be financially savvy. The fact that there is no monthly charge is phenomenal.

    {"display":"Alun Evans","full_name":"Alun Evans","avatar":{"url":"\/assets\/uploads\/avatars\/users\/627229.png"}}'s avatar
    Childrens Account
    Alun Evans 26th February 2025
  • 5/5

    being able to share money with friends and family wi...

    being able to share money with friends and family with the ability to set rules is such a great feature!

    {"display":"Jonwa","full_name":"Jonwa","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Adult Account
    Jonwa 25th February 2025
  • 5/5

    Great customer support and experience.

    Great customer support and experience. I absolutely love the card for kids.

    {"display":"Tom P","full_name":"Tom P","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1109285.png"}}'s avatar
    Adult Account
    Tom P 24th February 2025
  • 5/5

    Outstanding free app

    Have reviewed before but I really is an outstanding app for shared expenses

    {"display":"Tilly Bee","full_name":"Tilly Bee","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Adult Account
    Tilly Bee 24th February 2025
  • 1/5

    DO NOT TRUST YOUR MONEY WITH HyperJar.

    DO NOT TRUST YOUR MONEY WITH HYPERJAR HyperJar offers an attractive product, but unfortunately, customer service—the most critical aspect—is where they fall short. Recently, my... DO NOT TRUST YOUR MONEY WITH HYPERJAR HyperJar offers an attractive product, but unfortunately, customer service—the most critical aspect—is where they fall short. Recently, my account was frozen after receiving funds from a known sender. I was asked to provide documents to verify the transaction and complied, sending everything they requested. The compliance email from HyperJar specifically stated: “Proof of the source of funds (such as a payslip, a bank receipt, or statement) for the following” As this was a self-employment payment, I couldn’t provide a payslip. However, the sender kindly supplied a bank receipt with full details, including the Faster Payment reference. When I submitted this to HyperJar, their response was: “Unfortunately, a payment receipt would not usually be sufficient to verify the source of funds.” This contradictory response highlights the inconsistency and ineffectiveness of their support team. The email also mentioned: “As soon as we receive and verify the requested documents, we can complete our review.” This was misleading. The so-called “compliance team” operates behind a smokescreen; they don’t provide a direct contact number, personal emails, or even respond with a representative’s name. There’s no timeline or ETA, leaving customers in the dark. HyperJar’s customer service is a web of empty promises. Their responses on Trustpilot are purely for show—to boost their rating and attract new customers, not to resolve issues. Don’t be deceived by the positive reviews; they don’t prioritize real customer concerns. Even trying to file a formal complaint is another layer of frustration. Their complaint procedure, stated on the website, includes: “How to make a complaint? •. Using the chat featureApp • Emailing us at: • Sending mail to us at HyperJar, However, if you try to initiate a complaint via live chat, you’ll either be disconnected or told to send an email—which often goes unanswered. DO NOT TRUST YOUR MONEY WITH HYPERJAR. Their “customer service” is just a facade, and they do not care about resolving your concerns. Read more Read less

    {"display":"Thomas E","full_name":"Thomas E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Adult Account
    Thomas E 18th November 2024
  • 5/5

    Saves me a lot of money

    I regularly saved at least 4-10 % on everything from my coffee, to my food to my travel thanks to the vouchers. Also love using... I regularly saved at least 4-10 % on everything from my coffee, to my food to my travel thanks to the vouchers. Also love using a shared jar for a group gift Read more Read less

    {"display":"CR","full_name":"CR","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Adult Account
    CR 21st October 2024
  • 5/5

    I love this app.

    I love this app. It has helped me to budget and get a grip of my finances. I highly recommend it.

  • 4/5

    Used for years, Great for the kids, the charge to tr...

    Used for years, Great for the kids, the charge to transfer money in & out is a bit annoying though!

    {"display":"Tracey ","full_name":"Tracey ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Adult Account
    Tracey 23rd August 2024

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