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HyperJar reviews

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Rated Excellent 4.89/5

HyperJar reviews

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Review summary

People rate this company as Excellent based on 5,080 product reviews

Average score of 4.89/5
5 star
93%
4 star
7%
3 star
0%
2 star
0%
1 star
0%
Reviews for HyperJar have trended negatively over the past 90 days

Latest positive rating

5/5

Saves me a lot of money

I regularly saved at least 4-10 % on everything from my coffee, to my food to my travel thanks to the vouchers. Also love using... I regularly saved at least 4-10 % on everything from my coffee, to my food to my travel thanks to the vouchers. Also love using a shared jar for a group gift Read more Read less

{"display":"CR","full_name":"CR","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Adult Account
CR 21st October 2024

Latest negative rating

1/5

DO NOT TRUST YOUR MONEY WITH HyperJar.

DO NOT TRUST YOUR MONEY WITH HYPERJAR HyperJar offers an attractive product, but unfortunately, customer service—the most critical aspect—is where they fall short. Recently, my... DO NOT TRUST YOUR MONEY WITH HYPERJAR HyperJar offers an attractive product, but unfortunately, customer service—the most critical aspect—is where they fall short. Recently, my account was frozen after receiving funds from a known sender. I was asked to provide documents to verify the transaction and complied, sending everything they requested. The compliance email from HyperJar specifically stated: “Proof of the source of funds (such as a payslip, a bank receipt, or statement) for the following” As this was a self-employment payment, I couldn’t provide a payslip. However, the sender kindly supplied a bank receipt with full details, including the Faster Payment reference. When I submitted this to HyperJar, their response was: “Unfortunately, a payment receipt would not usually be sufficient to verify the source of funds.” This contradictory response highlights the inconsistency and ineffectiveness of their support team. The email also mentioned: “As soon as we receive and verify the requested documents, we can complete our review.” This was misleading. The so-called “compliance team” operates behind a smokescreen; they don’t provide a direct contact number, personal emails, or even respond with a representative’s name. There’s no timeline or ETA, leaving customers in the dark. HyperJar’s customer service is a web of empty promises. Their responses on Trustpilot are purely for show—to boost their rating and attract new customers, not to resolve issues. Don’t be deceived by the positive reviews; they don’t prioritize real customer concerns. Even trying to file a formal complaint is another layer of frustration. Their complaint procedure, stated on the website, includes: “How to make a complaint? •. Using the chat featureApp • Emailing us at: • Sending mail to us at HyperJar, However, if you try to initiate a complaint via live chat, you’ll either be disconnected or told to send an email—which often goes unanswered. DO NOT TRUST YOUR MONEY WITH HYPERJAR. Their “customer service” is just a facade, and they do not care about resolving your concerns. Read more Read less

{"display":"Thomas E","full_name":"Thomas E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Adult Account
Thomas E 18th November 2024

About HyperJar

HyperJar is an app to help you organise your money. With a debit card account you can allocate and organise your money into jars for different things. You can allocate money from your wallet, spend directly from your wallet or any jar and you can even share jars with other for shared bills, going on holiday together, nights out ... If you're using HyperJar to manage your money why not leave a review and share your experience.

HyperJar at a glance

Reviews for HyperJar

Showing 11 of 5080 company reviews

DO NOT TRUST YOUR MONEY WITH HyperJar.

Adult Account 18th November 2024

DO NOT TRUST YOUR MONEY WITH HYPERJAR HyperJar offers an attractive product, but unfortunately, customer service—the most critical aspect—is where they fall short. Recently, my... DO NOT TRUST YOUR MONEY WITH HYPERJAR HyperJar offers an attractive product, but unfortunately, customer service—the most critical aspect—is where they fall short. Recently, my account was frozen after receiving funds from a known sender. I was asked to provide documents to verify the transaction and complied, sending everything they requested. The compliance email from HyperJar specifically stated: “Proof of the source of funds (such as a payslip, a bank receipt, or statement) for the following” As this was a self-employment payment, I couldn’t provide a payslip. However, the sender kindly supplied a bank receipt with full details, including the Faster Payment reference. When I submitted this to HyperJar, their response was: “Unfortunately, a payment receipt would not usually be sufficient to verify the source of funds.” This contradictory response highlights the inconsistency and ineffectiveness of their support team. The email also mentioned: “As soon as we receive and verify the requested documents, we can complete our review.” This was misleading. The so-called “compliance team” operates behind a smokescreen; they don’t provide a direct contact number, personal emails, or even respond with a representative’s name. There’s no timeline or ETA, leaving customers in the dark. HyperJar’s customer service is a web of empty promises. Their responses on Trustpilot are purely for show—to boost their rating and attract new customers, not to resolve issues. Don’t be deceived by the positive reviews; they don’t prioritize real customer concerns. Even trying to file a formal complaint is another layer of frustration. Their complaint procedure, stated on the website, includes: “How to make a complaint? •. Using the chat featureApp • Emailing us at: • Sending mail to us at HyperJar, However, if you try to initiate a complaint via live chat, you’ll either be disconnected or told to send an email—which often goes unanswered. DO NOT TRUST YOUR MONEY WITH HYPERJAR. Their “customer service” is just a facade, and they do not care about resolving your concerns. Read more Read less

Rated Terrible 1/5
Read more product reviews

Saves me a lot of money

Adult Account 21st October 2024

I regularly saved at least 4-10 % on everything from my coffee, to my food to my travel thanks to the vouchers. Also love using... I regularly saved at least 4-10 % on everything from my coffee, to my food to my travel thanks to the vouchers. Also love using a shared jar for a group gift Read more Read less

{"display":"CR","full_name":"CR","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
CR
Rated Excellent 5/5
Read more product reviews
  • 5/5

    I love this app.

    I love this app. It has helped me to budget and get a grip of my finances. I highly recommend it.

  • 4/5

    Used for years, Great for the kids, the charge to tr...

    Used for years, Great for the kids, the charge to transfer money in & out is a bit annoying though!

    {"display":"Tracey ","full_name":"Tracey ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Adult Account
    Tracey 23rd August 2024
  • 5/5

    Great for kids and parents

    Hyper Jar is easy to use for both myself and my kids. It's a good way to keep track of the kids' spending and saving.

  • 5/5

    HyperJar vouchers is a very neat concept.

    HyperJar vouchers is a very neat concept. I especially like that now I can pay for my vouchers through apple pay - not many voucher... HyperJar vouchers is a very neat concept. I especially like that now I can pay for my vouchers through apple pay - not many voucher providers offer this mode of payment. As a preload card I think it’s probably fairly standard. Their customer service wait times are short enough, and moreover the staff at least seem to have a positive energy and enthusiasm for the products, as well as knowledge. Read more Read less

    {"display":"Jill","full_name":"Jill","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Adult Account
    Jill 26th May 2024
  • 4/5

    Helps me save while my son enjoys spending

    Got in order to for my 11yr old to have card and saving jars. In fact the jars are helping me to save, too. Love... Got in order to for my 11yr old to have card and saving jars. In fact the jars are helping me to save, too. Love being able to transfer/ top up pocket money quickly and to see the transactions my kid makes. Read more Read less

    {"display":"EE","full_name":"EE","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Childrens Account
    EE 14th May 2024
  • 5/5

    Perfect account for spending money abroad!

    Able to spend money abroad without incurring extra fees, as well as get a real time currency conversion at the time of spending. Can move... Able to spend money abroad without incurring extra fees, as well as get a real time currency conversion at the time of spending. Can move money to different jars in order to save for different things or to budget. Read more Read less

    {"display":"Ella","full_name":"Ella","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Adult Account
    Ella 24th April 2024
  • 5/5

    Very good service

    Very good service excellent service very goods for kids to spend there money

  • 5/5

    Hyper Jar is the best account for kids!

    Hyper Jar is the best account for kids! Its free, straightforward and teaches children to manage money. Parents get overview of the spending and everyone is happy!

    {"display":"Maggie","full_name":"Maggie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Adult Account
    Maggie 16th April 2024
  • 5/5

    My kids love HyperJar.

    My kids love HyperJar. They love having a card of their own & it’s easy to keep track of their spending. Easy to top up & easy to manage your money.

    {"display":"Morven ","full_name":"Morven ","avatar":{"url":"\/assets\/uploads\/avatars\/users\/859697.png"}}'s avatar
    Adult Account
    Morven 15th April 2024

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