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Monese Current Account Reviews

Ratings based on 85 reviews Last review 1 week ago

Open a UK current account without a UK address or credit history in 120 seconds. Monese is the mobile app alternative to a bank.

5 36
4 6
3 1
2 4
1 38

Your Current Account Reviews (85)

5th October 2018

scammers

Without any reason my account was blocked while I was on vacation. Contacted the customer service, but they are totally annoyed, they do not respond to e-mails and they do not answer the phone at...

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Without any reason my account was blocked while I was on vacation. Contacted the customer service, but they are totally annoyed, they do not respond to e-mails and they do not answer the phone at all.

They indicate that it is a temporary blockade, now 5 days later and I do not know anything yet.

Do you want bad service and lose your money then you're good at Monese.

5th October 2018

rubbish bank

They closed my account, and email me to wait up to 28days to return my funds around £500 pounds, it’s already over 28days, they still not return my money, they don’t reply the emails that I sent, calling customer service saying that nothing they can do...

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They closed my account, and email me to wait up to 28days to return my funds around £500 pounds, it’s already over 28days, they still not return my money, they don’t reply the emails that I sent, calling customer service saying that nothing they can do, why they still need a customer service phone number if they don’t do anything? ! Stay away from this bank.

19th September 2018

Account blocked

This is a joke, my account has been restricted for 2 month. I cant withdraw my funds. Very bad customer service. I have to get the Financial Ombudsmen service.....I advice do not use!!!

Reply from Monese
Hi Saleh - we only block accounts in the most extreme of circumstances, and often only temporarily as a precaution. If this is the case for your account, you should have received a note from our team (on the email address registered to your Monese account). If you haven't, please call our Customer Support team to discuss: https://monese.com/contact
27th August 2018

Payment blocked by monese

I've been banking with Monese for approx 9 months now and didn't run into many issues. Unfortunately I recently experienced trouble with one of my (international) transactions. According their email the payment was held by Monese as they wanted to do...

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I've been banking with Monese for approx 9 months now and didn't run into many issues. Unfortunately I recently experienced trouble with one of my (international) transactions. According their email the payment was held by Monese as they wanted to do some security checks. As you can imagine I was very unpleasantly surprised by this and at first I even thought the email wasn't coming from Monese at all (don't get me wrong, but why should a bank email me when they have a secured messaging system in their app?) so I grabbed the phone and called their customer service centre (Yes, they where open on a bank holiday Monday!).

The customer service agent on the phone didn't speak proper English (he was French) and we quickly had a view misunderstandings resulting in me feeling not being valued as a customer. Needles to say that I got pretty annoyed and after a quick Google search I found out that multiple people experienced the same issues as I had. This made me feel pretty unpleasant and I decided to sent an email to Monese and leave a 1 star review here on TrustPilot.

Within the hour I received a phone call from Monese. My first thought was, O no, here we go.. My account will be blocked, all my money is gone. But.. It was actually the opposite! The supervisor himself called (on bank holiday monday, after 17.00 hours!) and explained why Monese temporary held the payment and apologised for the misunderstandings caused by his team members. He told his site of the story and I told him my site of the story (explaining where the payment was coming from, where it went to and why I decided to use Monese as the middle man). The supervisor was very understanding and offered me two solutions which both where acceptable for me (in both cases I would receive my money within a day or so back).

Long story short, if Monese holds a transaction and you haven't breached their terms and conditions they are absolutely willing to work out a solution for you and resolve the issue as soon as possible. This also counts for issues regarding their shared IBAN number. Simply drop them a message in the secured chat in the app or give them a call and within the hour they've located your money and put it into your account!

Reply from Monese
Hi there - we're sorry to hear you're having trouble with your Monese account. We're sometimes required to run additional verifications on certain transfers, which our team always strives to complete as quickly as possible. We naturally can't discuss specific account details here, but please continue to stay in touch with our team while they resolve this for you.
24th August 2018

Online robbers

There is nothing good about this...

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There is nothing good about this bank.

Please, please don’t even give them your details. They are out to take people’s money by tricks.

Don’t use please!
Don’t even open ther website!
Don’t consider them at all!!!
Fraudsters!!!
Thieves!!!!
Scammers!!!!

Reply from Monese
Hi Mitchel - we're sorry to hear you feel this way. We're not sure if you have an account with Monese, but if you do and if you have any issues with it, our support team is always happy to help. Thanks!
24th August 2018

Bank is illegally holding my money

Monese is illegally holding my money. Don't reply e-mails. When I try to call they say there's nothing to do but wait.

Reply from Monese
Hi there - sorry to hear you're having trouble with your account, it sounds like it's been locked. This only happens in the most extreme of circumstances, and often only temporarily as a precaution. You can find more details in our Terms at monese.com/terms - and please rest assured that our team is working to resolve your issue as soon as possible.
20th August 2018

a superb slick operation

a superb slick operation , I downloaded the App went through a very simple to use identity verification ( took a photo of my passport) confirmed a few details.the video made me laugh. Brilliant . My card arrived the NEXT day in the post amazing ,...

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a superb slick operation , I downloaded the App went through a very simple to use identity verification ( took a photo of my passport) confirmed a few details.the video made me laugh. Brilliant . My card arrived the NEXT day in the post amazing , better service than existing Mainstream UK Banks.
If you use the referal code "2RQ9AFFD" during the sign up process you get a FREE £5 credited to your account once you use your account.

Reply from Monese
Hey - thanks so much for your kind review, we're happy that you're happy!
17th August 2018

New bank account from Monese

Do not use it, it is not fair page.

Reply from Monese
Hi Tomas - sorry to hear you're not happy with our services. We can't quite tell if you're one of our customers, but if you are and you need to discuss anything, our support team is always happy to help!
10th August 2018

Thieves Stay away

They will open account and then wait for you to put money in it and then block it.. Hundreds of people and their lives have been destroyed by them..Stay away or you will learn the hard way. Apparently I have found they have full dedicated team posting...

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They will open account and then wait for you to put money in it and then block it.. Hundreds of people and their lives have been destroyed by them..Stay away or you will learn the hard way. Apparently I have found they have full dedicated team posting positive reviews to misguide people...STAY AWAY

Reply from Monese
Hi there - sorry to hear you had trouble with your account. We only close these in the most extreme of circumstances, and you should have received an email from our team explaining why this happened (but let us know if not). Moreover, we can categorically say that all of our positive reviews come from very satisfied customers, feel free to explore their stories across a variety of sites and platforms. Thanks!
9th August 2018

STAY AWAY

Had funds transfer from mum to maintaining family property. Moment money got into my...MONESE blocked the account. More than 7 days they have failed to get back to me. I have tried my best, called the customer services for the funds to be returned...

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Had funds transfer from mum to maintaining family property. Moment money got into my...MONESE blocked the account. More than 7 days they have failed to get back to me. I have tried my best, called the customer services for the funds to be returned back to the sender. Nothing has been achieved till today. If you going Customer’s account, you might as well return Back the funds to the sender if you do suspect fraudulent activity.

Reply from Monese
Hi there Oscar - accounts can be locked for a variety of reasons, and often temporarily as a precaution, while our team runs additional verifications. You should have received a note from our team explaining this, but if you haven't then give us a call to let us know - thanks!
9th August 2018

Stay Away!

Total and Utter Scammers and I can't understand how this is even allowed after reading other peoples reviews. I have had my account blocked for receiving a £1000 and not having access to the funds before the £1000 pounds payment came in. I now feel lik...

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Total and Utter Scammers and I can't understand how this is even allowed after reading other peoples reviews. I have had my account blocked for receiving a £1000 and not having access to the funds before the £1000 pounds payment came in. I now feel like they are now trying to brush me off after calling to complain.

Reply from Monese
Hi Randolph - we only close accounts in the most extreme of circumstances, and often only temporarily as a precaution. If this is the case for your account, you should have received a note from our team (on the email address registered to your Monese account). You can find more details in our Terms at monese.com/terms - and of course please continue to stay in touch with our support team if you have any further questions.
23rd July 2018

Easy and quick

Only downside I have found is that it costs £5 to get a debit card. But if you use the promo code YRQTF2PP when signing up, you get £5 into your account when you first deposit £10 to it. But Monese does not require proof of address like all other uk ba...

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Only downside I have found is that it costs £5 to get a debit card. But if you use the promo code YRQTF2PP when signing up, you get £5 into your account when you first deposit £10 to it. But Monese does not require proof of address like all other uk banks, so opening up a bank account with Monese have been incredibly easy. Also, transferring money from my other non-UK bank account via the instant visa top up has been really quick and has saved me quite a lot of money in transaction fees.

Reply from Monese
Thanks for your review Sarah, it's much appreciated! And we're glad to hear you're enjoying our new Instant Top-ups feature!
18th July 2018

4KJ5M7NF Get 5 euros Libras and pay for your monese MASTERCARD

4KJ5M7NF Get 5 euros libras and pay for your monese MASTERCARD card. Quick opening. With support available in PT-BR 8 minutes you have your account created with IBAN GB. Only with ID verification. No need for an address. Video call good support.

Reply from Monese
Thanks Diana, glad to hear you're happy with our services!
18th July 2018

they have destroyed my and my family's future. THIEVES GIVE ME MY MONEY

I opened the account 6 months ago also reading on another review site (I do not name but understand what it is) all good reviews. SCAM ALL SCAM !! in my opinion they are fake. read this fake review and I trust .....

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I opened the account 6 months ago also reading on another review site (I do not name but understand what it is) all good reviews. SCAM ALL SCAM !! in my opinion they are fake. read this fake review and I trust ..
until I had on the 500 euro bill all right as soon as I received an amount of 10,000 euros they freeze account. they ask for documents I give them. they ask for other documents I provide them. in short, all that they ask! then they disappear. I write emails monese nothing answer
they disappear. I feel bad .. I'm physically sick. I do not know how to tell my wife that I got 10,000 euros cheated. I feel sick .
then after 10 days they write to me that they want to close the account . I write email okay give me my money back. all money that I have! these scammers tell me that I have to wait at least 40 days before I can get my money back. I tremble. I despair, I do not know how to tell everything to my wife. these damn thieves do not want to give me back the money I start thinking. I start research online and I find review
of monese and I get an accident .. many many cases maybe hundreds of cases like me. all robbed by MONESE .. almost faint, I get stomach cramps and I wonder me
how can you allow FCA all this ?
how did these thieves get FCA clearance?
why does not FCA intervene? Is FCA useful?

I'm sick very bad.
DO NOT GIVE A PENNY TO THIEVES MONESE WHO DO NOT WANT TO DO MY END WITHOUT MONEY FOR ME AND MY FAMILY
a desperate ....

Reply from Monese
Hi Robby - we only close accounts in the most extreme of circumstances, and often temporarily as a precaution. Our team should have explained the process we need to follow via email, but you can find more information in our Terms at monese.com/terms - and of course feel free to get in touch by phone if you have any further questions.
16th July 2018

Great app :) if you use this code 6YL3B953 you have 5 £ offered at the opening of your account after making a first deposit of 10 £ !

Świetna aplikacja, nadaje się do płatności zwłaszcza walutowych, łatwa w obsłudze. Możliwość wyboru menu w j. polskim, łatwy dostęp do historii transakcji, itp. Dodatkowo możemy polecać apkę i na tym zarobić 5 funtów przy rejestracji Kod polecający to:...

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Świetna aplikacja, nadaje się do płatności zwłaszcza walutowych, łatwa w obsłudze. Możliwość wyboru menu w j. polskim, łatwy dostęp do historii transakcji, itp. Dodatkowo możemy polecać apkę i na tym zarobić 5 funtów przy rejestracji Kod polecający to: 6YL3B953 - TYLKO Z KODEM OTRZYMUJEMY GRATISOWE 5 FUNTÓW ;) powodzenia i dobrej zabawy :)

Reply from Monese
Dzięki Dom!
16th July 2018

Great app :) if you use this code 6YL3B953 you have 5 £ offered at the opening of your account after making a first deposit of 10 £ !

Great app :) if you use this code 6YL3B953 you have 5 £ offered at the opening of your account after making a first deposit of 10 £ !...

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Great app :) if you use this code 6YL3B953 you have 5 £ offered at the opening of your account after making a first deposit of 10 £ !
easy to use and very practice. Unfortynately debit card cost 4,95 pounds :( You can a good alternative for those who have problems in opening a bank account at traditional banks and good transfer fee

Reply from Monese
Thanks Dom - you can also get your debit card for free if you sign up for a Monese Plus account, which might be a better option if you're doing a decent amount of transactions each month!
13th July 2018

Big scammer on the world

they blocked my account more 45 days and they...

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they blocked my account more 45 days and they disappeared
they do not respond to emails and even if I did report on other review services
they can remove the review. an abuse.
we have been scammed by these scoundrels and we can not do anything
I have no more money to live ...
DO NOT give MONEY to these scammers you will lose everything like me.
here is the only place where you can read the truth review
on other review services review they seem good and honest.
they are all fuck .. here we read the truth ..
MONESE HAVE BEEN STOLEN FROM MY FUTURE from these online scammers
now I cry every day angry and desperate

12th July 2018

fear of losing everything, money does not remain, they do not keep promises

MONESE answer email with copy paste and then desappear .. we are customers we are the ones we feed you. respect your...

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MONESE answer email with copy paste and then desappear .. we are customers we are the ones we feed you. respect your customers.
you have what the customer can give at most: our money
You always appeal to these articles 14 and 15 ( in all cases on web )
but the thing you do not write is based on what you decide this
and the worst thing in how many days you commit to return money that is not yours.
you keep seized money that does not belong to you.
this is the question you do not understand
write on these articles 14 and 15 what can happen to your customers if you suddenly decide (and do not understand on what basis you decide) to keep their money.
how many days max can pass without having their money back. WRITE THIS!!
HOW MANY DAYS ?? FOREVER?
how much anxiety and feeling bad, how much discouragement, how much pain you can give
do not return their money.
write on terms conditions how many days go by with this seized money. write it on your terms and conditions. WRITE!!
DO YOU KNOW WHY DO NOT WRITE THIS?
BECAUSE MANY CUSTOMERS NEVER AND THEN EVER WOULD GIVE YOU ONE ONLY CENT!! I IF I HAVE READ THIS POSSIBILITY NEVER GAVE YOU ONE EURO .. NOTHING. NEVER I OPEN ACCOUNT.. NEVER
Maybe one question is not clear to you

people with their money eating !!!!!!!!!
people with their money living !!!!!!!!!
people with their money make plans !!!!!!!!

your terms and conditions rightly write 14 and 15 articles
in our opinion we can close account ..
fair and legitimate.
but the thing you do not write and this is illegitimate
in how many days you return the money not yours
in how many days you give the customer back what does not belong to you
1 day, a month, a year .... NEVER !!
you with me and other cases online ( please google MONESE REVIEW )
you have written and promise 28 working days max !!
we have the email with your promise.
are you lying? do you want to keep our money?
a company that writes and promises to customers
the return of their money and they are not returning them what is it? WHAT COMPANY IS??
YOU DO NOT CONTACT ME IN ANY WAY. NO EMAIL NO TELEPHONE
YOU MONESE HAVE MY MONEY AND NE ANYWHERE YOU WANT TO RESPOND ! WHAT IS THIS BEHAVIOR ??
TELL YOUR CUSTOMERS IN HOW MANY DAYS RETURN MONEY AND KEEP A PROMISE. SEND ME A EMAIL AND WRITE WHAT DAY YOU DO BANK TRANSFER. KEEP A PROMISE !!
put yourself in the shoes of customers who do not Back their money as promised.
WHAT FEARS, WHAT ANXIETIES

I'm here to try to make others avoid what happened to me
and now many cases now that you read online (google monese review)
of desperate people and chew no longer have their money back.
PROMISE PROMISE PROMISE BUT MONEY DONT BACK NEVER

11th July 2018

Scammers and liers..... worst thief ever !!!!

...

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Someone else here wrote it and it's true. they are thieves.MONESE have stolen my money for over 75 days now they do not give them back. I have already made a complaint on FCA also saying to read that we are now hundreds of cases maybe thousands of people cheated and robbed by MONESE.
FCA replied that they are under investigation and I hope they take away their license to NOT repeat again. We are in a forum of saving to do a class action against these liars scammers They promised me so many times to give me back money but do not do it .. THIEF !! give back the money that is not yours.
REMOVE YOUR MONEY BY MONESE UNTIL YOU CAN !!!!! REMOVE ALL!!
DO NOT BE LIKE US THAT WE HAVE LOST EVERYTHING.
THOUSANDS OF STOLEN PEOPLE ON THE WEB

MONESE have subtracted AND STOLEN over 7000 euros .
PEOPLE LIVE WITH MONEY .... EAT WITH MONEY ... THIEVES !!
online there are hundreds of cases of MONESE that steals money and not money returns. STAY AWAY !!

Reply from Monese
Hi George - accounts can be locked for a variety of reasons, and often temporarily as a precaution. If this is the case for your account, you should have received a note from our team (on the email address registered to your Monese account). If you haven't, please call our Customer Support team: https://monese.com/contact

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