Monese Money Account Reviews

  Ratings based on 5,273 reviews       Last review 8 hours ago    

An award-winning current account you can open instantly on your mobile. Our technology enables people to travel, live or work freely, anywhere in the world.

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21% of feedback is Process related

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Top Age Profile: 25-34

Top Channel Preference: App

Your Money Account Reviews

5,273 reviews

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Frozen account- total ignore

Monese send me an email on the 5th of March 2021 - account closed, no reason stated.... Read more

Monese send me an email on the 5th of March 2021 - account closed, no reason stated.
The information with alternative account to transfer fund's given on the same day, today is 11th of May and no refund.
Numeruos emails sent- no answer.
Phone them- this question can not be discussed over the phone.
People work so hard for their money and have a family to support but surely this is not their business.
This matter will be taken further this is for sure.
Thanks alot MONESE- Not!!!!!

Reviewed on 11th May 2021
Arturas Afonko's avatar
Arturas Afonko

I'm very disappointed !!

I'm very disappointed... Read more

I'm very disappointed

M31117812

I'm very disappointed I was sending multiple emails up until now with no respond give my money back Trustpilot also keep removing my comments hiding MONESE fraud activities !!

MONESE FEEDBACKS ALSO GOING DOWN HILL THEY BLOCKING EVERYONE'S ACCOUNTS AND TAKING MONEY RUNNING MASSIVE SCAM !!

Reviewed on 10th May 2021
Aivaras Cepeliauskas's avatar
Aivaras Cepeliauskas

Account closed no refunds on remaining balance for 3 weeks till now

Shit bank and worst compliance team, customer support is dumb and have no control, where are my refunds, you sick people leave me no choice but to go the head office of the this shit bank and get my money... Read more

Shit bank and worst compliance team, customer support is dumb and have no control, where are my refunds, you sick people leave me no choice but to go the head office of the this shit bank and get my money back.
It’s been 3 weeks and i still didn’t get my refunds
Account number 26997837

Reviewed on 5th May 2021
Jahangeer liaqat's avatar
Jahangeer liaqat

Block account with no reason

Is the worst bank I ever seen my life... Read more

Is the worst bank I ever seen my life !!!
I have some money already with them end I received the money from my job and housing literally soon as I receive the housing the same day like I received my wages they blocked it
with no reason before I can check account .
They left me with no money is more than week now
and only what they respond is automatic email back.
I promised myself I'm going to take them to Court and they going to pay me for the each day they holding my money.
The worst bank ever scammers and scumbags !!!!!!

Reviewed on 3rd May 2021
Marcin Kostrzewa's avatar
Marcin Kostrzewa

Not recommended no communication !!

Not recommended no communication... Read more

Not recommended no communication !!

M31117812

I was contacted by Monese over couple of weeks ago they asked me to provide bank details in order to get my money back ( apparently investigation has been finished and my funds is ready to be release ) however all details was provided multiple times - waiting since 16th of March with no luck so far they seems keep ignoring every single email only automated replies to Trustpilot which doesn't even make sense what they keep replying .... People stay away keep your money safe !! Trustpilot MONESE feedbacks going down the hill currently because more and more people start reporting an issues as they money has been taken by MONESE... A lot of people struggling to buy a food or necessary items !! MONESE keep freezing and blocking innocent people accounts without any explanation and using people hard-earned money for them own investments !! ...

Reviewed on 29th April 2021
Aivaras Cepeliauskas's avatar
Aivaras Cepeliauskas

Hello , I receive my tax from hmrc from 2 weeks ago and they still not answer they respond on social media but not to your email .

Hello , I receive my tax from hmrc from 2 weeks ago and they still not answer they respond on social media but not to your email .

Reviewed on 27th April 2021
Aramis GT's avatar
Aramis GT

Terrible

They blocked my account and took my balance. They don’t reply the emails and rude costumer phone service. That’s terrible for customers.

Reviewed on 26th April 2021
Luciano Domingues's avatar
Luciano Domingues

Bad experience

Well.. I stayed with Monese for 2 hours and it was bad experience. I got my debit card but there was no option to activate it was just 'order new' option. I tried to get help from Support section, but no respond. Trying to figure it out by myself I... Read more

Well.. I stayed with Monese for 2 hours and it was bad experience. I got my debit card but there was no option to activate it was just 'order new' option. I tried to get help from Support section, but no respond. Trying to figure it out by myself I accidentally ordered another card (I was hoping maybe it would tell me that I already ordered one and gave me the option to activate it ) but it ordered again a new card. Could not find the option to cancel this order. I tried to contact Monese Help, spent one hour to do so but there was no luck. No-one respond on my email, App and call. Canceled my account. Don't want to deal with bank who is impossible to reach to.

Reviewed on 23rd April 2021
Yulia Yatcenko's avatar
Yulia Yatcenko

MONESE BIG SCAMMERS

M8063926, you say you.always block accounts with good reasons, that is easy to say when you hide behind q computer, you fail to inforn me your custimer about those good reasons and give no access to my... Read more

M8063926, you say you.always block accounts with good reasons, that is easy to say when you hide behind q computer, you fail to inforn me your custimer about those good reasons and give no access to my money..
Good reasons? You are NOT transparent, you arw cowards, you hide and say i you have good reasons??? Thos ONLY in credible to you.
The numerous complaints about you in other sittes talk loud about Monese

Reviewed on 20th April 2021
Alberto's avatar
Alberto

Monese account

Monese sent an request for routine information which they gave 7 days to do so . They requested this on... Read more

Monese sent an request for routine information which they gave 7 days to do so . They requested this on Saturday
2 days later they closed the account stating the reason that they had not received the information.
Prior to this I requested some info on using the account, and sent 12 emails with a span of a month for which they never replied.
On the webchat , I tried to write live agent but no agent ever came.

Reviewed on 20th April 2021
alexandre's avatar
alexandre

Temp blocked account

Received my tax return from the hmrc early this morning to find my account blocked.. it’s my main account and I literally can’t even eat.. I’m contacting the financial ombudsman in the morning.. they have also cost me a job as I can’t even afford to ge... Read more

Received my tax return from the hmrc early this morning to find my account blocked.. it’s my main account and I literally can’t even eat.. I’m contacting the financial ombudsman in the morning.. they have also cost me a job as I can’t even afford to get there.. I think the news papers are worth a call, people need to know they don’t follow guidelines

Reviewed on 19th April 2021
Dan herbert's avatar
Dan herbert

Reply from Monese

Hi Dan - sorry to hear you're having trouble with your account. The best thing to do is to check the email address registered to your Monese account for updates from the team. In the meantime, here's why we sometimes might need to temporarily block accounts: monese.com/blog/blocked-account

Intuitive app & great customer service

Excellent customer service and a well thought out easy to use app.

Reviewed on 19th April 2021
Rikki's avatar
Rikki

Reply from Monese

Hi Rikki - thanks a million for your lovely review, we really appreciate it!

It is not a bank, is a scam.

They have time to reply on Trustpilot, but their customer service is unresponsive. They just locked my account, which had £4,000 in it. Since the 30th of March, no one has responded to my emails or phone calls. They will respond to any other issues, ... Read more

They have time to reply on Trustpilot, but their customer service is unresponsive. They just locked my account, which had £4,000 in it. Since the 30th of March, no one has responded to my emails or phone calls. They will respond to any other issues, but not if they have a significant amount of your money on hand.
Also, they've agreed not to accept complaints through resolver.co.uk, but I guarantee they'll meet me in court and pay me for every day they keep my money.

Reviewed on 8th April 2021
Gheorghe Jardan 's avatar
Gheorghe Jardan

Reply from Monese

Hi Gheorghe - sorry to hear you're having issues with your account. If you've already emailed our team, then please wait for them to come back to you with an update. They'll be with you as soon as they can.

I feel robbed

I have had an account with this bank roughly 3 years I dont keep money in it but sontimes have transfared money via PayPal I call it my uk bank as I use it when I am home in England. I had roughly 300 pounds in there . May not sound a lot but a lot to... Read more

I have had an account with this bank roughly 3 years I dont keep money in it but sontimes have transfared money via PayPal I call it my uk bank as I use it when I am home in England. I had roughly 300 pounds in there . May not sound a lot but a lot to me sometimes I would send mum money from there as it was handier than doing it from Norway .So my account was closed with no reason cant use my app. I rang your so called customer service was kept on hold roughly over an hour who said it had gone to compliance department. And to wait for email from them. But nothing I wrote again from computer through chat facility still nothing. I find it obsured that a bank can close your account with no reason and no explanation. At first I thought it was me that I had done something wrong but after underchecking have found that its happened to lots of people. So I have decided to take this matter further its not the 300 pounds its the principal of the matter. How dare you. And how dare you not correspond with your customers. What gives you the right. I feel you are very corrupt and I feel sorry for the others who choose to use your bank like I did . Horrendous attitude a corrupt bank and basic thieves

Reviewed on 6th April 2021
Paolo Gronow's avatar
Paolo Gronow

Reply from Monese

Hi Paolo - sorry to hear we weren't able to keep the account open for you. You should have received a note from the team on the email address registered to your account. Please respond and the team will assist you.

THIEVES- BE AWARE OF MONESE

M8063926 ... Read more

M8063926
3 weeks since they blocked my account, why, because myself from another bank on my own name made 3 consecutives transfers to my own monese account.
They arbitrary, blocked my account, i received a message saying my account was being reviewed, should they need documents or info they d contact me. They never did, i complained through e-mail and they said i had to wait 10 working days, this is well due and despite campaigning to support @ monese and closures @ monese i do not receive answer, my money is there and is not little.
Be aware of these fintechs, as customers we are unprotected, their customer service is really bad and they operate in the shade, they rules and practice opaque, prefer traditional banks.
These people are thieves!!!

Reviewed on 4th April 2021
Alberto's avatar
Alberto

Reply from Monese

Hi Alberto - sorry to hear you're having issues with your account. We never block accounts without a good reason, but we sometimes might need to do so to make sure we comply with all the regulations. You can find more on monese.com/blog/blocked-account and please wait for updates from the team.

Norris Koppel is the coward

M31117812 ... Read more

M31117812

Norris Koppel is the coward who steals our money. He closes our accounts to use our money for personal gain. We must complain to any partner who associates with Monese Bank and Norris Koppel on all possible channels to see as many people as possible

Reviewed on 4th April 2021
Aivaras Cepeliauskas's avatar
Aivaras Cepeliauskas

BE CAREFUL YOUR MONEY IS NOT SAFE ... WITH MONESE.

M31117812 ... Read more

M31117812

BE CAREFUL YOUR MONEY IS NOT SAFE ... WITH MONESE.

Still no answer and my money back ...

MONESE to remove from its general conditions the address of the Belgian body to avoid complaints to the federal office of the economy.

This is where you have to file a complaint after the return of the Bank of Belgium.

QUICKLY WITHDRAW YOUR MONEY IT WILL DISAPPEAR LIKE THAT OF MANY PEOPLE

Reviewed on 2nd April 2021
Aivaras Cepeliauskas's avatar
Aivaras Cepeliauskas

Reply from Monese

Hi Aivaras - sorry to hear you're having issues with your account. We can assure you the team is working on your case and will get back to you with an update as soon as they can.

BLOCKED ACCOUNT WITHOUT REASON. M8063926

I ve been Monese customer x 3 years but i rarely used, i decided transfer mysejf from another non monese account in Europe some money, i liquidated some funds so. I msfe 3 consecutive transfers. They were credited, i never thought transferring money -... Read more

I ve been Monese customer x 3 years but i rarely used, i decided transfer mysejf from another non monese account in Europe some money, i liquidated some funds so. I msfe 3 consecutive transfers. They were credited, i never thought transferring money - my money to Monese would be seen as an alert, next morning i checked and saw my account blocked and in my email a message saying i d receive a message within 10 workings days, they said if they needed anything they d contact me, i contacted them replying to the email and cc ing support @ monese.com, they answered the same.
I dont accept this, i have w decent amount in my account, i have not done anything wrong, they do not reply, the deadline is due, they are not serious, actually it seems fair thinking they are scamming us.
I read someine contacted closures. @ monese.com, they dont reply. What sort of comany are they?
Avoid Monese, it s crap, non existent customer service, who knows what rules they set but sure thats benefitial onlynto them.
Monese ID:M8063926

Reviewed on 1st April 2021
alberto's avatar
alberto

Reply from Monese

Hi Alberto - sorry to hear you're having issues with your account. We never block accounts without a good reason, but we sometimes might need to do so to make sure we comply with all the regulations. You can find more on monese.com/blog/blocked-account and please wait for updates from the team.

People stay away avoid those "SCUMBAGS"

M31117812 ... Read more

M31117812

People stay away avoid those "SCUMBAGS"

My account was closed on 16.03.2021 !
I wrote the response letter immediately as soon as I realised my account is closed with all details provided, where I asked to transfer my balance, which was in the account at the time of closing and I'm ignored to this day!
Please tell me how long I have to wait for my money back so far I didn't received single email from Monese since my account was closed !! Scumbags scamming innocent people !!

Reviewed on 29th March 2021
Aivaras Cepeliauskas's avatar
Aivaras Cepeliauskas

Everyone stay away get account with more reportable Bank !!!

M31117812 ... Read more

M31117812

Since my account was closed with no explanation on 16th of March and all my money was taken i keep waiting to get email from Monese up until today no luck keep getting automated emails on Trustpilot no other communication !! Very disappointed how they managing to scam people !!

Reviewed on 25th March 2021
Aivaras Cepeliauskas's avatar
Aivaras Cepeliauskas

Reply from Monese

Hi Aivaras - sorry to hear you're having issues with your account. We can assure you the team is working on your case and will get back to you with an update as soon as they can.