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Monese: Money account reviews

View other Monese products
4.70
Based on 5,956 reviews, last reviewed 1st May 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
5%

Latest highest rating:

5

I think is best Bank in Europe , is easy... I think is best Bank in Europe , is easy , ist fast Reviewed on: 24th March 2026
Malte Gehra 's avatar
Malte Gehra

Latest lowest rating:

1

This app stole 60% of a cash transfer without any ex... This app stole 60% of a cash transfer without any explanation. Money just vanished into thin air. I sent a cash transfer from my barclays to my monese... Read more Reviewed on: 1st May 2026
Bradley f's avatar
Bradley f
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About this product

The Monese money account enables you to spend, save and send money via an app.

You can open online money accounts in multiple currencies and transfer money for free when sending between Monese accounts, no matter the country or currency. Manage your money by setting budgets, track your money visually and sort your transactions into spending categories.

Monese reviews help you find out what it’s really like to be a customer. If you’ve used Monese before, you can also leave a review and share your experience.

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Monese Money account reviews (5956)

This app stole 60% of a cash transfer without any ex...

1
This app stole 60% of a cash transfer without any explanation. Money just vanished into thin air. I sent a cash transfer from my barclays to my monese and only 40% of the funds reached monese. The other 60% has vanished without a trace or explanation. Monese customer support is non existent. They have no phone number they dont reply to emails and the "ai assistant" will make you want to smash youe phone because its the most useless frustrating experience I have ever faced dealing with a company! They steal your money and dont reply to you. They are a scam company do not trust them with your money. I am disabled and they took the money for my taxi and I missed my hospital appointment. Worst experience I have ever had. 24 hours and no response from anybody completely unacceptable considering complaint to the FOS and FCA for hidden fees / missing money / non existany customer service. You expect better from a financial institution. As soon as my issue is resolved I will be filing a complaint. If you want to keep your money safe DONT USE MONESE THEY ARE THEIVES!! Reviewed on: 1st May 2026
Bradley f's avatar
Bradley f

I think is best Bank in Europe , is easy...

5
I think is best Bank in Europe , is easy , ist fast Reviewed on: 24th March 2026
Malte Gehra 's avatar
Malte Gehra

This bank is fraud when i apply i submitted everythi...

1
This bank is fraud when i apply i submitted everything after that they block my device app not working when i email them they say decsion made what decision i don't understand why they block my device they collect information i they they use for different things other ways other bank not do this kind of thing Reviewed on: 21st August 2025
Md Fohad Hassan Lodi's avatar
Md Fohad Hassan Lodi

I am happy with my choice of this bank.

5
I am happy with my choice of this bank. It's easy, simple and fast Reviewed on: 11th April 2025
Anonymous A's avatar
Anonymous A

Just amazing l.

4
Just amazing l. I really recommend everyone to use it Reviewed on: 25th March 2025
Emin H's avatar
Emin H

No customer service, this bank is ghost

1
2 YEARS!! im trying to reach customer service with no success as im trying to log on to my account from a new devise and is not possible as the system after the email verification fails and ask permission from my old devise ( 3 devises back) that is in the bottom of the sea. they send me periodically emails that i need to update my details BUT i cannon log in to the account. today their last email is that they will cancel my account for inactivity. 2 f##ing years im trying to reach customer service wow! they deserve an award for this. DONT deposit money to Monese! Reviewed on: 10th February 2025
Konstantinos k's avatar
Konstantinos k

Avoid this service at all costs.

1
I am extremely disappointed with Monese. My account has been blocked/disabled, and I am unable to perform any operations, whether internal or external transactions, or even use my card. To make matters worse, my savings are completely locked, and the customer support is unresponsive. I have sent numerous emails, attaching all required bank statements, but all I receive are the same automated replies with no actual resolution or communication from their team. This has been a frustrating and stressful experience, and I wouldn’t recommend trusting Monese with your money. Avoid this service at all costs. Reviewed on: 17th January 2025
Marianny G's avatar
Marianny G

international transfer is still pending as of Decemb...

1
international transfer is still pending as of December 23, 2024! ZERO replies to the mile and the chat does not exist and there is no possibility of contacting the bank! My 100 pounds are now in space! SCAMMERS Reviewed on: 7th January 2025
Paulina J's avatar
Paulina J

Fast and easy

5
I’ve had monese for about 5 years and never had issues with it. Reviewed on: 15th September 2024
Cosmina G's avatar
Cosmina G

Slow answers from customer service.

5
Slow answers from customer service...and bad thing no phone number 24/7 Reviewed on: 18th August 2024
Ivaylo Ustaliev's avatar
Ivaylo Ustaliev

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