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Monese: Money Account reviews

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4.68
Based on 5,957 reviews, last reviewed 25th Mar 2025
No new 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
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7%
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1%
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0%
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5%

Latest highest rating:

4

Just amazing l. Just amazing l. I really recommend everyone to use it Reviewed on: 25th March 2025
Emin H's avatar
Emin H

Latest lowest rating:

1

No customer service, this bank is ghost 2 YEARS!! im trying to reach customer service with no success as im trying to log on to my account from a new devise and is not possible as the system... Read more Reviewed on: 10th February 2025
Konstantinos k's avatar
Konstantinos k
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About this product

An award-winning current account you can open instantly on your mobile. Our technology enables people to travel, live or work freely, anywhere in the world.

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Monese Money Account reviews (5957)

Great concept, but I wont pay for it

2
I got one of the first Monese cards when they launched, keen to see what all the fuss was about. 'We're the future of banking' and all that. To begin with, it was pretty cool! The transaction view is really fresh looking compared to my Halifax current account, and importantly - useful. I imagine it would actually help me save money as I can see exactly where my money is being frittered away. BUT! Now you want to charge me £4.99 for what is a prepaid card, with no cashback (like Pockit) or anything else I could get on top of my free bank account? Just not gonna happen... Reviewed on: 20th October 2016
Jeff's avatar
Jeff
Reply from Monese Hi Jeff - thanks very much for your feedback and for being an early adopter of Monese! We've since launched our Starter account (which doesn't charge an up-front monthly fee) to sit alongside our Plus account (which does), so our customers can choose based on the features they want. We did want to take the time to mention that the fee-based plan does actually include features like several free ATM cash withdrawals, very low currency exchange rates and a free contactless debit card. Please feel free to consult the 'Pricing' page on our website for more details! Response date: 24th January 2018
Monese
Monese

Refund to my Acct

1
I made a transfer to a monese Acct since Sunday and the money have been on pending on the monese Acct for no reason asking for unnecessary documentation that doesn't make sense. Can someone pls explain to me how my money can be refunded back to my Acct because it's taking so long now Reviewed on: 13th October 2016
E.King's avatar
E.King
Reply from Monese Hi there - sorry to hear you had issues with your transfer and we hope you managed to sort it out! Please always feel free to reach out to our support team for any assistance. Response date: 14th February 2018
Monese
Monese

FRAUD AND ROBBERS

1
THEY ARE NOT RELIABLE SERVICE AND REFUND THEY CANNOT RESOLVEE QUER Reviewed on: 26th August 2016
Patel Mit's avatar
Patel Mit
Reply from Monese Hi there - sorry to hear you had trouble with your Monese account. We've been working to improve our services a lot since then, and we really hope you sorted out your issue. If not, please feel free to get in touch with our support team! Response date: 14th February 2018
Monese
Monese

Monese is not what it says on the tin!

1
I have been using Monese almost from the outset (more than 8 month by now), as I love to support start-ups and disruptive businesses, but there comes a time when one must expect even start-ups to be working fully and to deliver a quality service – unfortunately this is not the case with Monese. At the beginning, I was willing to ignore teething issues, but these seem to be continuing and even get worse as time goes by. Over time I have experienced issues with limits relating to cash withdrawals, both in UK and in Germany, I have found out that I cannot make bank transfers to 3’d party countries, I cannot move funds from my PayPal account to my Monese account, their support takes up to 3 weeks to answer even messages marked URGENT, their support is only available between 08:00 and 17:00 UK time and only Monday to Friday, you can maximum have £ 40,000 in your account at any given time – and I can go on. On top of this, they have now started charging £ 5.00 per month for the account, an account which turns out to basically be a pre-paid VISA card! Truth be told, I do like the philosophy that they sell, being a UK bank account for everyone living in EU where they offer standard current account features, but I am afraid that I feel they not even live up to that! Monese, I am sorry, but I will now start to look for alternatives to you – you have disappointed me dramatically by "selling" a product which I feel you have not delivered! Reviewed on: 14th August 2016
Lars Lemming's avatar
Lars Lemming
Reply from Monese Hi Lars - many thanks for your feedback and for being an early adopter! We've definitely learned and improved a lot since back then, including things like expanding our support capabilities, adding Eurozone accounts and launching a new Starter pricing tier that doesn't include a monthly fee. If there's anything we can help with, please feel free to reach out! Response date: 14th February 2018
Monese
Monese

New

4
Its good for bwiging i dont lik the fact u are notą able to log in through website just through app transfer goes througu next day same day if u pay in paypoint :-) Reviewed on: 24th July 2016
Agne's avatar
Agne

Basic but perfect

5
I opened an monese account because every bank refused a basic account (even though I had never been in debt but was something stopping me at the time) since then I have been offered full current accounts from other provider but will not open one because monese is nor only simple to use it provides everything I need at a very small cost compared to the high street banks. Never had problems and always great customer service. Reviewed on: 19th July 2016
David Smith's avatar
David Smith

Don't make transfers using Monese

1
They claim that outgoing payments are done 4 times a day and it's a lie. With any UK bank, transfers between UK accounts are near automatic. With Monese they claim to dispatch them 4 times a day, yet 2 days later it's still marked as pending! DO NOT rely on their payment/transfer system! This is good as a temporary service before you move on to an ACTUAL bank. Reviewed on: 13th May 2016
Anonymous's avatar
Anonymous
Reply from Monese Hi there - thanks for your feedback and for being an early customer! We've certainly improved a lot since back then, so we invite you to give us another shot! Response date: 14th February 2018
Monese
Monese

easy to use bank account

4
Love the app, love the contactless visa, can do all my same day fast money transfers using the app see what iv spent also for £4.95 a month its cheap compared to the likes of others charging £17.50 a month so cant complain just hope they start doing direct debits soon Reviewed on: 30th April 2016
lee's avatar
lee
Reply from Monese Hi there, Lee - thanks for your feedback! We've certainly added a lot more features since then, including direct debits! Response date: 14th February 2018
Monese
Monese

£4.95 is a joke!

1
Been notified that my account is going from £0/month to £4.95/month. That's almost £60 a year for a prepaid card. Look elsewhere! Reviewed on: 3rd April 2016
Ingells's avatar
Ingells
Reply from Monese Hi Ingells - thanks for your feedback. We've actually introduced a new pricing tier now (the Monese Starter account), which comes without a monthly fee. Feel free to check it out! Response date: 14th February 2018
Monese
Monese

Fail .

1
Their KYC process is bad . They will suspend your account if you get your salary in. Not a real bank as they advertise. No protection for your money. No direct debits. No standing orders. No faster payments.. Reviewed on: 11th March 2016
Chris's avatar
Chris
Reply from Monese Hi Chris - thanks for your feedback! We only lock accounts in the most extreme of circumstances, and often only temporarily as a precaution. Features-wise, we've improved a lot since then! In terms of protecting your money - we actually guarantee the protection of 100% of our customers' funds. Monese is a registered Electronic Money Institution (EMI) which means that we cannot re-invest or 'play with' customers' money. Feel free to get in touch if you need any more info! Response date: 14th February 2018
Monese
Monese

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