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Monese: Money Account reviews

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4.70
Based on 5,954 reviews, last reviewed 21st Aug 2025
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5%

Latest highest rating:

5

I am happy with my choice of this bank. I am happy with my choice of this bank. It's easy, simple and fast Reviewed on: 11th April 2025
Anonymous A's avatar
Anonymous A

Latest lowest rating:

1

This bank is fraud when i apply i submitted everythi... This bank is fraud when i apply i submitted everything after that they block my device app not working when i email them they say decsion made what de... Read more Reviewed on: 21st August 2025
Md Fohad Hassan Lodi's avatar
Md Fohad Hassan Lodi
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About this product

An award-winning current account you can open instantly on your mobile. Our technology enables people to travel, live or work freely, anywhere in the world.

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Monese Money Account reviews (5954)

Monese is not what it says on the tin!

1
I have been using Monese almost from the outset (more than 8 month by now), as I love to support start-ups and disruptive businesses, but there comes a time when one must expect even start-ups to be working fully and to deliver a quality service – unfortunately this is not the case with Monese. At the beginning, I was willing to ignore teething issues, but these seem to be continuing and even get worse as time goes by. Over time I have experienced issues with limits relating to cash withdrawals, both in UK and in Germany, I have found out that I cannot make bank transfers to 3’d party countries, I cannot move funds from my PayPal account to my Monese account, their support takes up to 3 weeks to answer even messages marked URGENT, their support is only available between 08:00 and 17:00 UK time and only Monday to Friday, you can maximum have £ 40,000 in your account at any given time – and I can go on. On top of this, they have now started charging £ 5.00 per month for the account, an account which turns out to basically be a pre-paid VISA card! Truth be told, I do like the philosophy that they sell, being a UK bank account for everyone living in EU where they offer standard current account features, but I am afraid that I feel they not even live up to that! Monese, I am sorry, but I will now start to look for alternatives to you – you have disappointed me dramatically by "selling" a product which I feel you have not delivered! Reviewed on: 14th August 2016
Lars Lemming's avatar
Lars Lemming
Reply from Monese Hi Lars - many thanks for your feedback and for being an early adopter! We've definitely learned and improved a lot since back then, including things like expanding our support capabilities, adding Eurozone accounts and launching a new Starter pricing tier that doesn't include a monthly fee. If there's anything we can help with, please feel free to reach out! Response date: 14th February 2018
Monese
Monese

New

4
Its good for bwiging i dont lik the fact u are notą able to log in through website just through app transfer goes througu next day same day if u pay in paypoint :-) Reviewed on: 24th July 2016
Agne's avatar
Agne

Basic but perfect

5
I opened an monese account because every bank refused a basic account (even though I had never been in debt but was something stopping me at the time) since then I have been offered full current accounts from other provider but will not open one because monese is nor only simple to use it provides everything I need at a very small cost compared to the high street banks. Never had problems and always great customer service. Reviewed on: 19th July 2016
David Smith's avatar
David Smith

Don't make transfers using Monese

1
They claim that outgoing payments are done 4 times a day and it's a lie. With any UK bank, transfers between UK accounts are near automatic. With Monese they claim to dispatch them 4 times a day, yet 2 days later it's still marked as pending! DO NOT rely on their payment/transfer system! This is good as a temporary service before you move on to an ACTUAL bank. Reviewed on: 13th May 2016
Anonymous's avatar
Anonymous
Reply from Monese Hi there - thanks for your feedback and for being an early customer! We've certainly improved a lot since back then, so we invite you to give us another shot! Response date: 14th February 2018
Monese
Monese

easy to use bank account

4
Love the app, love the contactless visa, can do all my same day fast money transfers using the app see what iv spent also for £4.95 a month its cheap compared to the likes of others charging £17.50 a month so cant complain just hope they start doing direct debits soon Reviewed on: 30th April 2016
lee's avatar
lee
Reply from Monese Hi there, Lee - thanks for your feedback! We've certainly added a lot more features since then, including direct debits! Response date: 14th February 2018
Monese
Monese

£4.95 is a joke!

1
Been notified that my account is going from £0/month to £4.95/month. That's almost £60 a year for a prepaid card. Look elsewhere! Reviewed on: 3rd April 2016
Ingells's avatar
Ingells
Reply from Monese Hi Ingells - thanks for your feedback. We've actually introduced a new pricing tier now (the Monese Starter account), which comes without a monthly fee. Feel free to check it out! Response date: 14th February 2018
Monese
Monese

Fail .

1
Their KYC process is bad . They will suspend your account if you get your salary in. Not a real bank as they advertise. No protection for your money. No direct debits. No standing orders. No faster payments.. Reviewed on: 11th March 2016
Chris's avatar
Chris
Reply from Monese Hi Chris - thanks for your feedback! We only lock accounts in the most extreme of circumstances, and often only temporarily as a precaution. Features-wise, we've improved a lot since then! In terms of protecting your money - we actually guarantee the protection of 100% of our customers' funds. Monese is a registered Electronic Money Institution (EMI) which means that we cannot re-invest or 'play with' customers' money. Feel free to get in touch if you need any more info! Response date: 14th February 2018
Monese
Monese

?

1
How can you launch a money app without having an apple version? A bit surprising...and makes them look a bit amateur. Reviewed on: 3rd March 2016
Si's avatar
Si
Reply from Monese Hi there - this was fairly early days for us and we've since launched our iOS app as well. At the time, however, we had to prioritise a platform and we chose Android because that's what most of our customers were asking for! Hope this helps! Response date: 24th January 2018
Monese
Monese

Great app but...

2
To start off I should say that the opening process is simple as monese isn't quite a full banking company yet. And yes the app does look rather good (although only on android at present). This account may be ok if you have basic needs, but it is a little restricting in that you cannot build a credit rating up and don't get interest on balances. So imagine this is your only banking product in the uk and you want to get a mortgage (with another bank as this isn't something monese can offer). Well your lack of financial credit history might be a problem!! Reviewed on: 20th February 2016
Billie's avatar
Billie
Reply from Monese Hi Billie - thanks so much for your feedback and for being an early Monese customer! We're not looking to be a traditional bank and our focus at the moment is on our Current Account offering (rather than savings), but our features and services have improved quite a bit since back then (such as iOS)! Response date: 14th February 2018
Monese
Monese

Very easy signup for a bank

5
This is one of the easiest accounts to signup for. Really simple and easy which is great. Actually looking forward to using it! Reviewed on: 17th December 2015
Pete's avatar
Pete

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