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Monese: Money Account reviews

Name: Money Account
Rating: 4.71 (5957 reviews)

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4.68

Based on 5,957 reviews, last reviewed 25th Mar 2025

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

4

Just amazing l. Just amazing l. I really recommend everyone to use it Reviewed on: 25th March 2025

Latest lowest rating:

1

No customer service, this bank is ghost 2 YEARS!! im trying to reach customer service with no success as im trying to log on to my account from a new devise and is not possible as the system... Read more Reviewed on: 10th February 2025

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About this product

An award-winning current account you can open instantly on your mobile. Our technology enables people to travel, live or work freely, anywhere in the world.

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Monese Money Account reviews (5957)

Monese left me out in the cold

Unfortunately my monese experience hasn't been such a pleasant one.... at the start maybe it was good... but for their accounts department to freeze my account without any explanation, no call back on the day after waiting days to speak to somebody who could help, they are in my opinion the worst banking group I have ever dealt with. Here's the full story..... back in October I took a trip down from cold miserable Liverpool to cold miserable London for a few business meetings.... not monese fault but I'm getting there... I was asked to run a recruitment assessment for a large client (who I known for less than a week) here's my chance to impress and stay in London until I've finished my assessments. Upon discovering that I left my wallet at home and finding my monese card (always a few quid in emergencies) I checked into my hotel.... "declined...." (oops?? Have I razzle dazzled too much in gorgeous London?? Have I bought too many kurt Geiger boots?? Thinking about it, nope I haven't... checked my app £500 available as always) Called monese at around 3pm... 20 min wait to get through (as always).... but spoke to a nice guy.... he reassured me everything will be sorted before he goes home.... ahh breath, let's sit in the lobby.... an hour passes no reply from monese... I call once again (20 min wait turns into 30 mins... line goes dead NOOOO!!) it's now coming up to 5pm and they are closing (yes I know, id love to work 9-5 too) They have all gone home... leaving me stranded in London with a monese card that doesn't work... I've got around £30 and I'm thinking what the hell do I do!!! Called another department (lost and stolen) they in effect told me that monese where completely useless (which I agreed) and they are deeply sorry but they couldn't help!!! Train cost £60 single... couldn't do it, no dosh! So here I come mr coach... £25 wasn't too bad but sitting next to a snoring old man was the issue... plus arriving 3 miles from home was a pain too, had to walk! So 10am comes the next morning and no reply from monese so I call.... "oh sorry we didn't call you back, we are complete utter useless morons here at monese, we don't want to help you because you've got a strong scouse accent" (they didn't really say that but that's how I felt) Problem was, another customer put a visa dispute in, they thought it was my account, (sure that's data protection or something), blocked my card (like a criminal), made me loose £200 a day in wages, lost me a new client (they hate me now) And complaint received 1st November.... they still haven't resolved it, keep referring back to the old "8 weeks we have to resolve" (what a load of bull! I understand that's set by the top dogs in the government but come on, have some dignity and look over my complaint for minutes..... In conclusion, they are the worst bunch of morons I've ever gave £500 to mind for me.... please stay away from this company unless you want to loose salary, loose business and travel back like a porper from an unknown place next to a heavy breathing smelly old man. Rant over. Reviewed on: 12th December 2016

It's a Scam - Avoid at all cost

I made a wire transfer to my Monese account they never credited my account and they don't answer any support requests it's been 3 weeks of me sending emails without any answer to where my money went. There are better alternatives that won't steal your money or waste your time. Avoid these thieves. Reviewed on: 21st November 2016

Reply from Monese Hi there - sorry to hear you had trouble with your transfer. Our process enables us to receive payments from all over the world every day, but sometimes things can go wrong. If you contact our support team with details of the bank you were sending from and the specific issue, we would be very happy to get to the bottom of it for you. Thanks! Response date: 14th February 2018

Excellent bank for starters

Support is quick. Never had problem with anything. Wonderful contactless card stylish also! Had trouble opening bank in uk. This was my starter. Thanks monese and its wonderful team! Reviewed on: 14th November 2016

Reply from Monese Hi Erikas - thanks so much for your lovely feedback! We really appreciate it. Response date: 14th February 2018

Good

Just little problem with delivery, but Daniel from Monese fixed it. Reviewed on: 10th November 2016

Reply from Monese Thanks Bozhidar! Glad to hear everything was sorted - we've certainly improved our delivery process since. We hope you've been enjoying your Monese account! Response date: 14th February 2018

Very impressed with Monese

It was so fast and easy to open an account with Monese. Their app is so much better than any of the other banking apps I've had. Excellent customer service also, I would recommend to anyone in need of a bank account. Reviewed on: 8th November 2016

Reply from Monese We're really glad you like it! Response date: 16th November 2018

Fast and easy

Fast and very convenient to use. Reviewed on: 8th November 2016

never thought I could actually love my bank

instant messages the second you but something, send money to my polish family easily, see all of my transactions in one simple feed... Reviewed on: 8th November 2016

Reply from Monese We love you back, James! Response date: 16th November 2018

I'm happy - Monese is quick, super convenient and modern bank!

Monese is very obviously built for modern busy people who don't want to waste time on standing in the queues and would rather do something else with their time - for example spend time with their family instead. Reviewed on: 6th November 2016

Reply from Monese That is exactly right, there's so many amazing things you can do! Response date: 16th November 2018

Excellent service

Great customer support too. I will recommend Monese anyday. Reviewed on: 6th November 2016

Reply from Monese Thanks for the review and the recommendation! Have you heard about our referral programme where you can earn extra money every time you refer our services? Response date: 16th November 2018

Great new bank!

I just love the whole experience of being able to do everything from your phone from opening an account to doing all your banking from your phone, without ever having to log-in from your desktop. Understand they will be soon adding EUR account, which would be just awesome as I loose so much money on various transaction fees when using my cards when travelling. Reviewed on: 5th November 2016

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Monese: Money Account reviews

No new 5 star reviews

300% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Monese: Money Account now

Monese Money Account reviews (5957)

Monese left me out in the cold

It's a Scam - Avoid at all cost

Excellent bank for starters

Good

Very impressed with Monese

Fast and easy

never thought I could actually love my bank

I'm happy - Monese is quick, super convenient and modern bank!

Excellent service

Great new bank!

Review Monese: Money Account now

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