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Monese: Money Account reviews

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4.68
Based on 5,953 reviews, last reviewed 15th Sep 2024
50% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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7%
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1%
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5%

Latest highest rating:

5

Fast and easy I’ve had monese for about 5 years and never had issues with it. Reviewed on: 15th September 2024
Cosmina G's avatar
Cosmina G

Latest lowest rating:

2

It was good until you start charging for fees betwee... It was good until you start charging for fees between online transfers. Reviewed on: 9th May 2024
Johny's avatar
Johny
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About this product

An award-winning current account you can open instantly on your mobile. Our technology enables people to travel, live or work freely, anywhere in the world.

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Monese Money Account reviews (5953)

Very impressed with Monese

5
It was so fast and easy to open an account with Monese. Their app is so much better than any of the other banking apps I've had. Excellent customer service also, I would recommend to anyone in need of a bank account. Reviewed on: 8th November 2016
Joe Allison's avatar
Joe Allison
Reply from Monese We're really glad you like it! Response date: 16th November 2018
Monese
Monese

Fast and easy

5
Fast and very convenient to use. Reviewed on: 8th November 2016
Maarja Saat's avatar
Maarja Saat

never thought I could actually love my bank

5
instant messages the second you but something, send money to my polish family easily, see all of my transactions in one simple feed... Reviewed on: 8th November 2016
James Show's avatar
James Show
Reply from Monese We love you back, James! Response date: 16th November 2018
Monese
Monese

I'm happy - Monese is quick, super convenient and modern bank!

5
Monese is very obviously built for modern busy people who don't want to waste time on standing in the queues and would rather do something else with their time - for example spend time with their family instead. Reviewed on: 6th November 2016
Egle's avatar
Egle
Reply from Monese That is exactly right, there's so many amazing things you can do! Response date: 16th November 2018
Monese
Monese

Excellent service

5
Great customer support too. I will recommend Monese anyday. Reviewed on: 6th November 2016
Pavel Y's avatar
Pavel Y
Reply from Monese Thanks for the review and the recommendation! Have you heard about our referral programme where you can earn extra money every time you refer our services? Response date: 16th November 2018
Monese
Monese

Great new bank!

5
I just love the whole experience of being able to do everything from your phone from opening an account to doing all your banking from your phone, without ever having to log-in from your desktop. Understand they will be soon adding EUR account, which would be just awesome as I loose so much money on various transaction fees when using my cards when travelling. Reviewed on: 5th November 2016
Richard M's avatar
Richard M

Great concept, but I wont pay for it

2
I got one of the first Monese cards when they launched, keen to see what all the fuss was about. 'We're the future of banking' and all that. To begin with, it was pretty cool! The transaction view is really fresh looking compared to my Halifax current account, and importantly - useful. I imagine it would actually help me save money as I can see exactly where my money is being frittered away. BUT! Now you want to charge me £4.99 for what is a prepaid card, with no cashback (like Pockit) or anything else I could get on top of my free bank account? Just not gonna happen... Reviewed on: 20th October 2016
Jeff's avatar
Jeff
Reply from Monese Hi Jeff - thanks very much for your feedback and for being an early adopter of Monese! We've since launched our Starter account (which doesn't charge an up-front monthly fee) to sit alongside our Plus account (which does), so our customers can choose based on the features they want. We did want to take the time to mention that the fee-based plan does actually include features like several free ATM cash withdrawals, very low currency exchange rates and a free contactless debit card. Please feel free to consult the 'Pricing' page on our website for more details! Response date: 24th January 2018
Monese
Monese

Refund to my Acct

1
I made a transfer to a monese Acct since Sunday and the money have been on pending on the monese Acct for no reason asking for unnecessary documentation that doesn't make sense. Can someone pls explain to me how my money can be refunded back to my Acct because it's taking so long now Reviewed on: 13th October 2016
E.King's avatar
E.King
Reply from Monese Hi there - sorry to hear you had issues with your transfer and we hope you managed to sort it out! Please always feel free to reach out to our support team for any assistance. Response date: 14th February 2018
Monese
Monese

FRAUD AND ROBBERS

1
THEY ARE NOT RELIABLE SERVICE AND REFUND THEY CANNOT RESOLVEE QUER Reviewed on: 26th August 2016
Patel Mit's avatar
Patel Mit
Reply from Monese Hi there - sorry to hear you had trouble with your Monese account. We've been working to improve our services a lot since then, and we really hope you sorted out your issue. If not, please feel free to get in touch with our support team! Response date: 14th February 2018
Monese
Monese

Monese is not what it says on the tin!

1
I have been using Monese almost from the outset (more than 8 month by now), as I love to support start-ups and disruptive businesses, but there comes a time when one must expect even start-ups to be working fully and to deliver a quality service – unfortunately this is not the case with Monese. At the beginning, I was willing to ignore teething issues, but these seem to be continuing and even get worse as time goes by. Over time I have experienced issues with limits relating to cash withdrawals, both in UK and in Germany, I have found out that I cannot make bank transfers to 3’d party countries, I cannot move funds from my PayPal account to my Monese account, their support takes up to 3 weeks to answer even messages marked URGENT, their support is only available between 08:00 and 17:00 UK time and only Monday to Friday, you can maximum have £ 40,000 in your account at any given time – and I can go on. On top of this, they have now started charging £ 5.00 per month for the account, an account which turns out to basically be a pre-paid VISA card! Truth be told, I do like the philosophy that they sell, being a UK bank account for everyone living in EU where they offer standard current account features, but I am afraid that I feel they not even live up to that! Monese, I am sorry, but I will now start to look for alternatives to you – you have disappointed me dramatically by "selling" a product which I feel you have not delivered! Reviewed on: 14th August 2016
Lars Lemming's avatar
Lars Lemming
Reply from Monese Hi Lars - many thanks for your feedback and for being an early adopter! We've definitely learned and improved a lot since back then, including things like expanding our support capabilities, adding Eurozone accounts and launching a new Starter pricing tier that doesn't include a monthly fee. If there's anything we can help with, please feel free to reach out! Response date: 14th February 2018
Monese
Monese

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