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Monese: Money Account reviews

View other Monese products
4.68
Based on 5,956 reviews, last reviewed 11th Apr 2025
100% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
5%

Latest highest rating:

5

I am happy with my choice of this bank. I am happy with my choice of this bank. It's easy, simple and fast Reviewed on: 11th April 2025
Anonymous A's avatar
Anonymous A

Latest lowest rating:

1

No customer service, this bank is ghost 2 YEARS!! im trying to reach customer service with no success as im trying to log on to my account from a new devise and is not possible as the system... Read more Reviewed on: 10th February 2025
Konstantinos k's avatar
Konstantinos k
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Monese Money Account reviews (5956)

It's a Scam - Avoid at all cost

1
I made a wire transfer to my Monese account they never credited my account and they don't answer any support requests it's been 3 weeks of me sending emails without any answer to where my money went. There are better alternatives that won't steal your money or waste your time. Avoid these thieves. Reviewed on: 21st November 2016
MYB's avatar
MYB
Reply from Monese Hi there - sorry to hear you had trouble with your transfer. Our process enables us to receive payments from all over the world every day, but sometimes things can go wrong. If you contact our support team with details of the bank you were sending from and the specific issue, we would be very happy to get to the bottom of it for you. Thanks! Response date: 14th February 2018
Monese
Monese

Excellent bank for starters

5
Support is quick. Never had problem with anything. Wonderful contactless card stylish also! Had trouble opening bank in uk. This was my starter. Thanks monese and its wonderful team! Reviewed on: 14th November 2016
Erikas Gr's avatar
Erikas Gr
Reply from Monese Hi Erikas - thanks so much for your lovely feedback! We really appreciate it. Response date: 14th February 2018
Monese
Monese

Good

5
Just little problem with delivery, but Daniel from Monese fixed it. Reviewed on: 10th November 2016
Bozhidar Dimitrov's avatar
Bozhidar Dimitrov
Reply from Monese Thanks Bozhidar! Glad to hear everything was sorted - we've certainly improved our delivery process since. We hope you've been enjoying your Monese account! Response date: 14th February 2018
Monese
Monese

Very impressed with Monese

5
It was so fast and easy to open an account with Monese. Their app is so much better than any of the other banking apps I've had. Excellent customer service also, I would recommend to anyone in need of a bank account. Reviewed on: 8th November 2016
Joe Allison's avatar
Joe Allison
Reply from Monese We're really glad you like it! Response date: 16th November 2018
Monese
Monese

Fast and easy

5
Fast and very convenient to use. Reviewed on: 8th November 2016
Maarja Saat's avatar
Maarja Saat

never thought I could actually love my bank

5
instant messages the second you but something, send money to my polish family easily, see all of my transactions in one simple feed... Reviewed on: 8th November 2016
James Show's avatar
James Show
Reply from Monese We love you back, James! Response date: 16th November 2018
Monese
Monese

I'm happy - Monese is quick, super convenient and modern bank!

5
Monese is very obviously built for modern busy people who don't want to waste time on standing in the queues and would rather do something else with their time - for example spend time with their family instead. Reviewed on: 6th November 2016
Egle's avatar
Egle
Reply from Monese That is exactly right, there's so many amazing things you can do! Response date: 16th November 2018
Monese
Monese

Excellent service

5
Great customer support too. I will recommend Monese anyday. Reviewed on: 6th November 2016
Pavel Y's avatar
Pavel Y
Reply from Monese Thanks for the review and the recommendation! Have you heard about our referral programme where you can earn extra money every time you refer our services? Response date: 16th November 2018
Monese
Monese

Great new bank!

5
I just love the whole experience of being able to do everything from your phone from opening an account to doing all your banking from your phone, without ever having to log-in from your desktop. Understand they will be soon adding EUR account, which would be just awesome as I loose so much money on various transaction fees when using my cards when travelling. Reviewed on: 5th November 2016
Richard M's avatar
Richard M

Great concept, but I wont pay for it

2
I got one of the first Monese cards when they launched, keen to see what all the fuss was about. 'We're the future of banking' and all that. To begin with, it was pretty cool! The transaction view is really fresh looking compared to my Halifax current account, and importantly - useful. I imagine it would actually help me save money as I can see exactly where my money is being frittered away. BUT! Now you want to charge me £4.99 for what is a prepaid card, with no cashback (like Pockit) or anything else I could get on top of my free bank account? Just not gonna happen... Reviewed on: 20th October 2016
Jeff's avatar
Jeff
Reply from Monese Hi Jeff - thanks very much for your feedback and for being an early adopter of Monese! We've since launched our Starter account (which doesn't charge an up-front monthly fee) to sit alongside our Plus account (which does), so our customers can choose based on the features they want. We did want to take the time to mention that the fee-based plan does actually include features like several free ATM cash withdrawals, very low currency exchange rates and a free contactless debit card. Please feel free to consult the 'Pricing' page on our website for more details! Response date: 24th January 2018
Monese
Monese

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