Smart Money People Logo
Go to business site
Share this page
Link copied

Monese reviews

Monese
Rated Excellent • 4.69/5

Monese reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Write a review

Review summary

People rate this company as Excellent based on 5,956 product reviews

Average score of 4.69/5
5 star
87%
4 star
7%
3 star
1%
2 star
0%
1 star
5%

Monese makes banking easy with a user-friendly app, quick transfers, and solid security that many find reliable and convenient. However, the introduction of transfer fees and poor customer service have left quite a few frustrated, especially when accounts get blocked or issues go unresolved. Overall, it’s a handy bank but watch out for the charges and support delays.

Positive themes

  • Monese app is easy to use and makes banking simple and convenient.
  • Monese offers quick and seamless money transfers that save time and hassle.
  • Monese keeps money safe with good fraud protection and secure transactions.

Negative themes

  • Monese’s customer service is often slow or unresponsive when problems arise.
  • Monese charges fees for transfers and transactions that many find unfair.
  • Accounts get blocked or closed without clear reasons causing frustration.
Summarised by AI
Was this helpful?

About Monese

Monese is the instant account for mobile people.
An award-winning money account you can open instantly on your phone. Our technology enables people to travel, live or work freely, anywhere in the world.

Monese at a glance

Reviews for Monese

Showing 11 of 5956 company reviews

This bank is fraud when i apply i submitted everythi...

Money Account • 21st August 2025

This bank is fraud when i apply i submitted everything after that they block my device app not working when i email them they say... This bank is fraud when i apply i submitted everything after that they block my device app not working when i email them they say decsion made what decision i don't understand why they block my device they collect information i they they use for different things other ways other bank not do this kind of thing Read more Read less

{"display":"Md Fohad Hassan Lodi","full_name":"Md Fohad Hassan Lodi","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1290486.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

I am happy with my choice of this bank.

Money Account • 11th April 2025

I am happy with my choice of this bank. It's easy, simple and fast

{"display":"Anonymous A","full_name":"Anonymous A","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1170594.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 4/5

    Just amazing l.

    Just amazing l. I really recommend everyone to use it

    {"display":"Emin H","full_name":"Emin H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Money Account
    Emin H 25th March 2025
  • 1/5

    No customer service, this bank is ghost

    2 YEARS!! im trying to reach customer service with no success as im trying to log on to my account from a new devise and... 2 YEARS!! im trying to reach customer service with no success as im trying to log on to my account from a new devise and is not possible as the system after the email verification fails and ask permission from my old devise ( 3 devises back) that is in the bottom of the sea. they send me periodically emails that i need to update my details BUT i cannon log in to the account. today their last email is that they will cancel my account for inactivity. 2 f##ing years im trying to reach customer service wow! they deserve an award for this. DONT deposit money to Monese! Read more Read less

    {"display":"Konstantinos k","full_name":"Konstantinos k","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1103581.png"}}'s avatar
    Money Account
    Konstantinos k 10th February 2025
  • 1/5

    Avoid this service at all costs.

    I am extremely disappointed with Monese. My account has been blocked/disabled, and I am unable to perform any operations, whether internal or external transactions, or... I am extremely disappointed with Monese. My account has been blocked/disabled, and I am unable to perform any operations, whether internal or external transactions, or even use my card. To make matters worse, my savings are completely locked, and the customer support is unresponsive. I have sent numerous emails, attaching all required bank statements, but all I receive are the same automated replies with no actual resolution or communication from their team. This has been a frustrating and stressful experience, and I wouldn’t recommend trusting Monese with your money. Avoid this service at all costs. Read more Read less

    {"display":"Marianny G","full_name":"Marianny G","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1087848.png"}}'s avatar
    Money Account
    Marianny G 17th January 2025
  • 1/5

    international transfer is still pending as of Decemb...

    international transfer is still pending as of December 23, 2024! ZERO replies to the mile and the chat does not exist and there is no... international transfer is still pending as of December 23, 2024! ZERO replies to the mile and the chat does not exist and there is no possibility of contacting the bank! My 100 pounds are now in space! SCAMMERS Read more Read less

    {"display":"Paulina J","full_name":"Paulina J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Money Account
    Paulina J 7th January 2025
  • 5/5

    Fast and easy

    I’ve had monese for about 5 years and never had issues with it.

    {"display":"Cosmina G","full_name":"Cosmina G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Money Account
    Cosmina G 15th September 2024
  • 5/5

    Slow answers from customer service.

    Slow answers from customer service...and bad thing no phone number 24/7

    {"display":"Ivaylo Ustaliev","full_name":"Ivaylo Ustaliev","avatar":{"url":"\/assets\/uploads\/avatars\/users\/506208.png"}}'s avatar
  • 5/5

    This is very good.

    This is very good.Thank you very much!

    {"display":"Cecilia Vlaic","full_name":"Cecilia Vlaic","avatar":{"url":"\/assets\/uploads\/avatars\/users\/998568.png"}}'s avatar
  • 2/5

    It was good until you start charging for fees betwee...

    It was good until you start charging for fees between online transfers.

    {"display":"Johny","full_name":"Johny","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Money Account
    Johny 9th May 2024
  • 4/5

    Very good in my experience i like the service

    Very good in my experience i like the service

    {"display":"Jayan T Cherian","full_name":"Jayan T Cherian","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from Monese

    Showing all products offered by Monese

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice