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Monese reviews

Monese
Rated Excellent • 4.68/5

Monese reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Excellent based on 5,957 product reviews

Average score of 4.68/5
5 star
87%
4 star
7%
3 star
1%
2 star
0%
1 star
5%
Reviews for Monese have trended positively over the past 90 days

Latest positive rating

4/5

Just amazing l.

Just amazing l. I really recommend everyone to use it

{"display":"Emin H","full_name":"Emin H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Money Account
Emin H 25th March 2025

Latest negative rating

1/5

No customer service, this bank is ghost

2 YEARS!! im trying to reach customer service with no success as im trying to log on to my account from a new devise and... 2 YEARS!! im trying to reach customer service with no success as im trying to log on to my account from a new devise and is not possible as the system after the email verification fails and ask permission from my old devise ( 3 devises back) that is in the bottom of the sea. they send me periodically emails that i need to update my details BUT i cannon log in to the account. today their last email is that they will cancel my account for inactivity. 2 f##ing years im trying to reach customer service wow! they deserve an award for this. DONT deposit money to Monese! Read more Read less

{"display":"Konstantinos k","full_name":"Konstantinos k","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1103581.png"}}'s avatar
Money Account
Konstantinos k 10th February 2025
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About Monese

Monese is the instant account for mobile people.
An award-winning money account you can open instantly on your phone. Our technology enables people to travel, live or work freely, anywhere in the world.

Monese at a glance

Contact details

Website
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Reviews for Monese

Showing 11 of 5957 company reviews • Last reviewed within 7 days

Just amazing l.

Money Account • 25th March 2025

Just amazing l. I really recommend everyone to use it

{"display":"Emin H","full_name":"Emin H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews

No customer service, this bank is ghost

Money Account • 10th February 2025

2 YEARS!! im trying to reach customer service with no success as im trying to log on to my account from a new devise and... 2 YEARS!! im trying to reach customer service with no success as im trying to log on to my account from a new devise and is not possible as the system after the email verification fails and ask permission from my old devise ( 3 devises back) that is in the bottom of the sea. they send me periodically emails that i need to update my details BUT i cannon log in to the account. today their last email is that they will cancel my account for inactivity. 2 f##ing years im trying to reach customer service wow! they deserve an award for this. DONT deposit money to Monese! Read more Read less

{"display":"Konstantinos k","full_name":"Konstantinos k","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1103581.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 1/5

    Avoid this service at all costs.

    I am extremely disappointed with Monese. My account has been blocked/disabled, and I am unable to perform any operations, whether internal or external transactions, or... I am extremely disappointed with Monese. My account has been blocked/disabled, and I am unable to perform any operations, whether internal or external transactions, or even use my card. To make matters worse, my savings are completely locked, and the customer support is unresponsive. I have sent numerous emails, attaching all required bank statements, but all I receive are the same automated replies with no actual resolution or communication from their team. This has been a frustrating and stressful experience, and I wouldn’t recommend trusting Monese with your money. Avoid this service at all costs. Read more Read less

    {"display":"Marianny G","full_name":"Marianny G","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1087848.png"}}'s avatar
    Money Account
    Marianny G 17th January 2025
  • 1/5

    international transfer is still pending as of Decemb...

    international transfer is still pending as of December 23, 2024! ZERO replies to the mile and the chat does not exist and there is no... international transfer is still pending as of December 23, 2024! ZERO replies to the mile and the chat does not exist and there is no possibility of contacting the bank! My 100 pounds are now in space! SCAMMERS Read more Read less

    {"display":"Paulina J","full_name":"Paulina J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Money Account
    Paulina J 7th January 2025
  • 5/5

    Fast and easy

    I’ve had monese for about 5 years and never had issues with it.

    {"display":"Cosmina G","full_name":"Cosmina G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Money Account
    Cosmina G 15th September 2024
  • 5/5

    Slow answers from customer service.

    Slow answers from customer service...and bad thing no phone number 24/7

    {"display":"Ivaylo Ustaliev","full_name":"Ivaylo Ustaliev","avatar":{"url":"\/assets\/uploads\/avatars\/users\/506208.png"}}'s avatar
  • 5/5

    This is very good.

    This is very good.Thank you very much!

    {"display":"Cecilia Vlaic","full_name":"Cecilia Vlaic","avatar":{"url":"\/assets\/uploads\/avatars\/users\/998568.png"}}'s avatar
  • 2/5

    It was good until you start charging for fees betwee...

    It was good until you start charging for fees between online transfers.

    {"display":"Johny","full_name":"Johny","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Money Account
    Johny 9th May 2024
  • 4/5

    Very good in my experience i like the service

    Very good in my experience i like the service

    {"display":"Jayan T Cherian","full_name":"Jayan T Cherian","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    An ethical bank with great customer service.

    An ethical bank with great customer service.

    {"display":"Tim Lightbourne","full_name":"Tim Lightbourne","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    A very good experience with my money.

    A very good experience with my money. I wish I can canceled some transaction, when you are ordering something and never received

    {"display":"Constantin A","full_name":"Constantin A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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