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Monese: Money Account reviews

Name: Money Account
Rating: 4.72 (5953 reviews)

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4.68

Based on 5,953 reviews, last reviewed 15th Sep 2024

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Fast and easy I’ve had monese for about 5 years and never had issues with it. Reviewed on: 15th September 2024

Latest lowest rating:

2

It was good until you start charging for fees betwee... It was good until you start charging for fees between online transfers. Reviewed on: 9th May 2024

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About this product

An award-winning current account you can open instantly on your mobile. Our technology enables people to travel, live or work freely, anywhere in the world.

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Monese Money Account reviews (5953)

Account closed

I oppened and account with monese. I order the card The day the card arrived my account was closed for no reason. The costumer service did not provide me with reasons why it was closed. If you dont want costumers you should say so form the beginning. Don't make people spent money to buy the cards and them to close the account. Reviewed on: 3rd April 2018

Reply from Monese Hi Anderson - we only close accounts in the most extreme of circumstances, and often only temporarily as a precaution. You can find more details in our Terms at monese.com/terms - and of course feel free to get in touch by phone if you have any further questions. Thanks! Response date: 8th June 2018

The worst thing ever!!!!

The worst thing ever!!!!! - I needed to pay deposit for my new apartment (for rent) needed 2000euro. - I know I can only withdrawal 300 a day, which is ok. - So the first 2 days I made the withdrawal of 300. - the thrid day when I tried to withdrawal another 300 it was not possible, (something with a limit - I belived it was maybe an error on their side. I then went to do do some shopping, when I had to pay the card was declined, the card is not working?!?!?! - I been sending 5 emails 1 on facebook, 7 chat messages, - NO ANSWER! - They havent even send me an email why my account is blocked. - I only use it for my salary and my freelance.. STAY AWAY! Reviewed on: 26th March 2018

Reply from Monese Hi Thomas - sorry to hear you're having trouble with your Monese account! Accounts can be locked for a variety of reasons, and often temporarily as a precaution. If this is the case for your account, you should have received a note from our team (on the email address registered to your Monese account). If you haven't, please call our Customer Support team to discuss: https://monese.com/contact With regard to account limits, you can always find these in our Terms - https://monese.com/terms - although please note that you can always pay such deposits by bank transfer (for which the ATM withdrawal limit wouldn't apply)! Response date: 11th April 2018

Robbers!!!!

Keep away.... Truffers I opened an account and immediately closed it. When I asked to have the money back they didn't answer me anymore Reviewed on: 11th March 2018

Reply from Monese Hi Roberto - accounts can be locked for a variety of reasons, and often temporarily as a precaution. If this is the case for your account, you should have received a note from our team (on the email address registered to your Monese account). If you haven't, please call our Customer Support team to discuss: https://monese.com/contact Thanks! Response date: 12th March 2018

Great if you live in EU and want a GBP bank account

As stated, combo of EU/UK 2 bank account is swift to open. Most UK banks will not accept you whilst living outside UK, or having extensive procedures of verification. Got 2 debit cards for Euro's and Pounds currency seperately. Transferrals goes quickly. Reviewed on: 10th March 2018

Reply from Monese Thanks so much for sharing your feedback, Peter! Glad to have you on-board! Response date: 12th March 2018

Closed account

I need to know how to contact monesse apart from mail as they had stopped responding to my e-mail. they closed my account and promised to refund the balance in my account within fifteen working days. it had been about 30 working days now and i am yet to get anything from them. They initially said they had payment problem from thier account department and then stopped responding to my e-mails completely. What should i do please Reviewed on: 2nd March 2018

Reply from Monese Hi Folawemi - that doesn't sound right, sorry to hear about the delay! Please feel free to reach our support team by phone, you can find the numbers on monese.com/contact. Response date: 12th March 2018

Mobile banking reinvented

Briljant way of mobile banking in Europe, especially in the UK. Comes with a debit card and a intuitive app on your phone. Signing up bonus of 5euros is given after a first deposit with code R4HKDCXX Reviewed on: 22nd February 2018

Reply from Monese Thank you, that's because we believe banking should be as easy as possible! Response date: 16th November 2018

Brilliant banking

Easy. Transparent. Mobile. Intuitive. The new way of mobile banking in the best app available. Comes with a sign up bonus of 10euros when using R4HKDCXX at your first deposit. Reviewed on: 16th February 2018

Excellent service.

Z4X878LA - Use this code to get £5 free when you top up your account for the first time. Well all I can say is excellent, my card arrived within 2 days, hassle free sign up and no nonsense going in to a bank providing i.d. and proof of address and all that nonsense. Have used a few of these ebanks and pay as you go cards and accounts for a few years now, and so far, this has been my favorite and best one so far. Reviewed on: 3rd February 2018

Reply from Monese Thanks for your feedback Steve - and welcome to Monese! Response date: 9th February 2018

Great app great service

A truely user friendly app Excellent customer service Reviewed on: 16th January 2018

Reply from Monese Thanks so much, Simon! We'll certainly pass it along to the team! Response date: 18th January 2018

Use code 8BU59FCJ on signup for free £5

Use code 8BU59FCJ on signup for free £5 when you make ur first deposit - UP TO DATE CODE Reviewed on: 3rd December 2017

Reply from Monese Thanks Steven! Response date: 9th February 2018

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Monese: Money Account reviews

50% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Monese: Money Account now

Monese Money Account reviews (5953)

Account closed

The worst thing ever!!!!

Robbers!!!!

Great if you live in EU and want a GBP bank account

Closed account

Mobile banking reinvented

Brilliant banking

Excellent service.

Great app great service

Use code 8BU59FCJ on signup for free £5

Review Monese: Money Account now

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