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Monese: Money Account reviews

Name: Money Account
Rating: 4.71 (5956 reviews)

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4.68

Based on 5,956 reviews, last reviewed 11th Apr 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I am happy with my choice of this bank. I am happy with my choice of this bank. It's easy, simple and fast Reviewed on: 11th April 2025

Latest lowest rating:

1

No customer service, this bank is ghost 2 YEARS!! im trying to reach customer service with no success as im trying to log on to my account from a new devise and is not possible as the system... Read more Reviewed on: 10th February 2025

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Monese Money Account reviews (5956)

Great and very professional referral code (Z9YB9ZTH)

My experience with Monese has been great so far. Signing up took 5 minutes. Works perfectly. Use referral code to earn £5 when signing up Z9YB9ZTH Reviewed on: 8th May 2018

Reply from Monese Thanks so much for your kind words! Response date: 8th June 2018

No Explanation

I tried to draw money and the card would not work !!! Tried to use contactless and nothing , tried to transfer on the app and nothing happens support team say they will get back shortly and I still dont know if I can get to work tomorrow and at the end of this review they will say contact our support team ....I have done all that Reviewed on: 23rd April 2018

Reply from Monese Hi Rui - really sorry to hear you had trouble using your card! We're afraid that in these situations you are right in saying we'd need you to get in touch with our support team. This is so we can verify your identity and look at the specific details. A call will generally be the quickest way to get in touch with us, you can find the numbers here: monese.com/contact Response date: 8th June 2018

My personal experience with Monese.

I heard about Monese from a friend that was using the card for 9 mounts so far, and I decided to give it a try, after 2 days the card arrived, that was amazing. It works just fine and does on excellent job, cheers to Monese. If you want to open a Monese card use this code when you register /P9C2JFGH/ and you will be gifted with £5 in your new Monese card. Cheers. Simeon Mladenov Reviewed on: 13th April 2018

Reply from Monese Hi Simeon - thanks so much for your feedback, we're really glad to hear it's working for you! We'll certainly pass your lovely feedback along to the team. Cheers! Response date: 8th June 2018

Account closed

I oppened and account with monese. I order the card The day the card arrived my account was closed for no reason. The costumer service did not provide me with reasons why it was closed. If you dont want costumers you should say so form the beginning. Don't make people spent money to buy the cards and them to close the account. Reviewed on: 3rd April 2018

Reply from Monese Hi Anderson - we only close accounts in the most extreme of circumstances, and often only temporarily as a precaution. You can find more details in our Terms at monese.com/terms - and of course feel free to get in touch by phone if you have any further questions. Thanks! Response date: 8th June 2018

The worst thing ever!!!!

The worst thing ever!!!!! - I needed to pay deposit for my new apartment (for rent) needed 2000euro. - I know I can only withdrawal 300 a day, which is ok. - So the first 2 days I made the withdrawal of 300. - the thrid day when I tried to withdrawal another 300 it was not possible, (something with a limit - I belived it was maybe an error on their side. I then went to do do some shopping, when I had to pay the card was declined, the card is not working?!?!?! - I been sending 5 emails 1 on facebook, 7 chat messages, - NO ANSWER! - They havent even send me an email why my account is blocked. - I only use it for my salary and my freelance.. STAY AWAY! Reviewed on: 26th March 2018

Reply from Monese Hi Thomas - sorry to hear you're having trouble with your Monese account! Accounts can be locked for a variety of reasons, and often temporarily as a precaution. If this is the case for your account, you should have received a note from our team (on the email address registered to your Monese account). If you haven't, please call our Customer Support team to discuss: https://monese.com/contact With regard to account limits, you can always find these in our Terms - https://monese.com/terms - although please note that you can always pay such deposits by bank transfer (for which the ATM withdrawal limit wouldn't apply)! Response date: 11th April 2018

Robbers!!!!

Keep away.... Truffers I opened an account and immediately closed it. When I asked to have the money back they didn't answer me anymore Reviewed on: 11th March 2018

Reply from Monese Hi Roberto - accounts can be locked for a variety of reasons, and often temporarily as a precaution. If this is the case for your account, you should have received a note from our team (on the email address registered to your Monese account). If you haven't, please call our Customer Support team to discuss: https://monese.com/contact Thanks! Response date: 12th March 2018

Great if you live in EU and want a GBP bank account

As stated, combo of EU/UK 2 bank account is swift to open. Most UK banks will not accept you whilst living outside UK, or having extensive procedures of verification. Got 2 debit cards for Euro's and Pounds currency seperately. Transferrals goes quickly. Reviewed on: 10th March 2018

Reply from Monese Thanks so much for sharing your feedback, Peter! Glad to have you on-board! Response date: 12th March 2018

Closed account

I need to know how to contact monesse apart from mail as they had stopped responding to my e-mail. they closed my account and promised to refund the balance in my account within fifteen working days. it had been about 30 working days now and i am yet to get anything from them. They initially said they had payment problem from thier account department and then stopped responding to my e-mails completely. What should i do please Reviewed on: 2nd March 2018

Reply from Monese Hi Folawemi - that doesn't sound right, sorry to hear about the delay! Please feel free to reach our support team by phone, you can find the numbers on monese.com/contact. Response date: 12th March 2018

Mobile banking reinvented

Briljant way of mobile banking in Europe, especially in the UK. Comes with a debit card and a intuitive app on your phone. Signing up bonus of 5euros is given after a first deposit with code R4HKDCXX Reviewed on: 22nd February 2018

Reply from Monese Thank you, that's because we believe banking should be as easy as possible! Response date: 16th November 2018

Brilliant banking

Easy. Transparent. Mobile. Intuitive. The new way of mobile banking in the best app available. Comes with a sign up bonus of 10euros when using R4HKDCXX at your first deposit. Reviewed on: 16th February 2018

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Monese: Money Account reviews

100% increase in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Monese: Money Account now

Monese Money Account reviews (5956)

Great and very professional referral code (Z9YB9ZTH)

No Explanation

My personal experience with Monese.

Account closed

The worst thing ever!!!!

Robbers!!!!

Great if you live in EU and want a GBP bank account

Closed account

Mobile banking reinvented

Brilliant banking

Review Monese: Money Account now

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