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Monese: Money Account reviews

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4.68
Based on 5,957 reviews, last reviewed 21st Aug 2025
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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5%

Latest highest rating:

5

I am happy with my choice of this bank. I am happy with my choice of this bank. It's easy, simple and fast Reviewed on: 11th April 2025
Anonymous A's avatar
Anonymous A

Latest lowest rating:

1

This bank is fraud when i apply i submitted everythi... This bank is fraud when i apply i submitted everything after that they block my device app not working when i email them they say decsion made what de... Read more Reviewed on: 21st August 2025
Md Fohad Hassan Lodi's avatar
Md Fohad Hassan Lodi
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About this product

An award-winning current account you can open instantly on your mobile. Our technology enables people to travel, live or work freely, anywhere in the world.

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Monese Money Account reviews (5957)

fear of losing everything, money does not remain, they do not keep promises

1
MONESE answer email with copy paste and then desappear .. we are customers we are the ones we feed you. respect your customers. you have what the customer can give at most: our money You always appeal to these articles 14 and 15 ( in all cases on web ) but the thing you do not write is based on what you decide this and the worst thing in how many days you commit to return money that is not yours. you keep seized money that does not belong to you. this is the question you do not understand write on these articles 14 and 15 what can happen to your customers if you suddenly decide (and do not understand on what basis you decide) to keep their money. how many days max can pass without having their money back. WRITE THIS!! HOW MANY DAYS ?? FOREVER? how much anxiety and feeling bad, how much discouragement, how much pain you can give do not return their money. write on terms conditions how many days go by with this seized money. write it on your terms and conditions. WRITE!! DO YOU KNOW WHY DO NOT WRITE THIS? BECAUSE MANY CUSTOMERS NEVER AND THEN EVER WOULD GIVE YOU ONE ONLY CENT!! I IF I HAVE READ THIS POSSIBILITY NEVER GAVE YOU ONE EURO .. NOTHING. NEVER I OPEN ACCOUNT.. NEVER Maybe one question is not clear to you people with their money eating !!!!!!!!! people with their money living !!!!!!!!! people with their money make plans !!!!!!!! your terms and conditions rightly write 14 and 15 articles in our opinion we can close account .. fair and legitimate. but the thing you do not write and this is illegitimate in how many days you return the money not yours in how many days you give the customer back what does not belong to you 1 day, a month, a year .... NEVER !! you with me and other cases online ( please google MONESE REVIEW ) you have written and promise 28 working days max !! we have the email with your promise. are you lying? do you want to keep our money? a company that writes and promises to customers the return of their money and they are not returning them what is it? WHAT COMPANY IS?? YOU DO NOT CONTACT ME IN ANY WAY. NO EMAIL NO TELEPHONE YOU MONESE HAVE MY MONEY AND NE ANYWHERE YOU WANT TO RESPOND ! WHAT IS THIS BEHAVIOR ?? TELL YOUR CUSTOMERS IN HOW MANY DAYS RETURN MONEY AND KEEP A PROMISE. SEND ME A EMAIL AND WRITE WHAT DAY YOU DO BANK TRANSFER. KEEP A PROMISE !! put yourself in the shoes of customers who do not Back their money as promised. WHAT FEARS, WHAT ANXIETIES I'm here to try to make others avoid what happened to me and now many cases now that you read online (google monese review) of desperate people and chew no longer have their money back. PROMISE PROMISE PROMISE BUT MONEY DONT BACK NEVER Reviewed on: 12th July 2018
Gianluca's avatar
Gianluca

Scammers and liers..... worst thief ever !!!!

1
Someone else here wrote it and it's true. they are thieves.MONESE have stolen my money for over 75 days now they do not give them back. I have already made a complaint on FCA also saying to read that we are now hundreds of cases maybe thousands of people cheated and robbed by MONESE. FCA replied that they are under investigation and I hope they take away their license to NOT repeat again. We are in a forum of saving to do a class action against these liars scammers They promised me so many times to give me back money but do not do it .. THIEF !! give back the money that is not yours. REMOVE YOUR MONEY BY MONESE UNTIL YOU CAN !!!!! REMOVE ALL!! DO NOT BE LIKE US THAT WE HAVE LOST EVERYTHING. THOUSANDS OF STOLEN PEOPLE ON THE WEB MONESE have subtracted AND STOLEN over 7000 euros . PEOPLE LIVE WITH MONEY .... EAT WITH MONEY ... THIEVES !! online there are hundreds of cases of MONESE that steals money and not money returns. STAY AWAY !! Reviewed on: 11th July 2018
George 75 's avatar
George 75
Reply from Monese Hi George - accounts can be locked for a variety of reasons, and often temporarily as a precaution. If this is the case for your account, you should have received a note from our team (on the email address registered to your Monese account). If you haven't, please call our Customer Support team: https://monese.com/contact Response date: 5th September 2018
Monese
Monese

I've been robbed .. beware thieves steal your money

1
Now it's been months since they stuck my money and they do not give it back anymore ... thieves !! give me back my savings !! do not give a penny to these thieves .. sooner or later if you keep them your money by calling laws and terms conditions that do not say that they will block you and steal your savings. do not you see how many people have been ruined by these scammers? do not you see that they use copy paste to answer? they told me that they gave them back a month and instead these thieves are keeping my savings. you have to do a class action against these scammers who steal our money. take away the license that these gentlemen have.. FCA WHERE IS ?? FCA you must protect citizens from scams. FCA WHERE IS YOUR CREDIBILITY?? why do not you intervene ?? on other website of reviews ( trustpilot ) they seem honest but maybe they have fake reviews. here you can see the real independent reviews .. in this website!! Reviewed on: 9th July 2018
Georg's avatar
Georg
Reply from Monese Hi Georg - we only close accounts in the most extreme of circumstances, and often only temporarily as a precaution. Our Terms (available at monese.com/terms) do specify why we sometimes need to do this (sections 14 through 16) - and our team should've contacted you to explain why this has happened. Response date: 24th July 2018
Monese
Monese

My account has been blocked trying to transfer 6k out to an account

1
Basically I’ve been banking with Monese I’ve had some large and small deposits go in my salary aswell as of the 2nd of July for some reason they locked my account and said they are reviewing my payment each time I call them they tell me they are escalating the situation and someone will get back to me I’ve already filed in for a law suit this is leaving hardship on me and my kids and I’m having to borrow money of others as a result of this Reviewed on: 6th July 2018
Kofi's avatar
Kofi
Reply from Monese Hi Kofi - sorry to hear you're having trouble with your account. Accounts can be locked for a variety of reasons, and often temporarily as a precaution. Our team is working to review your activity as quickly as possible - but you can always give them a call to check in: https://monese.com/contact Response date: 9th July 2018
Monese
Monese

STAY AWAY!

1
Randomly locked my account wont tell you why and keep your money they robbed me for 869£ i dont know what to do cant pay bills or put for on the tabel for my kids shit service! stay aawaay Reviewed on: 4th July 2018
JORD RIZ's avatar
JORD RIZ
Reply from Monese Hi Jord - accounts can be locked for a variety of reasons, and often temporarily as a precaution. If this is the case for your account, you should have received a note from our team (on the email address registered to your Monese account) with an explanation and next steps. If you haven't, please call our Customer Support team to discuss: https://monese.com/contact Response date: 9th July 2018
Monese
Monese

Disappointed. Lost money

1
Very disappointed with Monese. They have blocked my account last Wednesday. I’ve been calling them everyday to find out why. I had £2000. No money to pay rent, buy food. What they say? Someone will contact you. Why it’s called customer service when you don’t receive any support????? Want my money back now!!!! Reviewed on: 29th June 2018
Cosmin Chiriac's avatar
Cosmin Chiriac
Reply from Monese Hi Cosmin - we only close accounts in the most extreme of circumstances, and often only temporarily as a precaution. You can find more details in our Terms at monese.com/terms - and in the email our team would've sent to you. Please get in touch if you have any other questions! Response date: 9th July 2018
Monese
Monese

SCAMMERS

1
They really are scammers as everybody says If you put a real amount they will lock your account Many victims so far Lawsuit preparing So do not use this Reviewed on: 29th June 2018
arkadia musone's avatar
arkadia musone
Reply from Monese Hi there - accounts could be locked for a variety of reasons, and often temporarily as a precaution. If this is the case for your account, you should have received a note from our team (on the email address registered to your Monese account). If you haven't, please call our Customer Support team to discuss! Response date: 24th July 2018
Monese
Monese

nightmare and injustice .. easy with the money of others.

1
stay away from these thieves. they are waiting for you to put in some real money (above 6 -7K) and then with some ridiculous excuse they lock your account .. around the network is now full story of scrubbed by monese. they say you give them after 30 business days after another 20 days have passed with the account blocked. We need to do a class action with FCA and prevent these thieves from seizing the money of others. I told you how it will continue for the time being, do not put real money into the monese account . just tips and money you can lose. Reviewed on: 7th June 2018
dealer's avatar
dealer
Reply from Monese Hi there - we only close accounts in the most extreme of circumstances, and often only temporarily as a precaution. You can find more details in our Terms at monese.com/terms - and of course feel free to get in touch by phone if you have any further questions. Response date: 9th July 2018
Monese
Monese

A nightmare

1
I got locked out of my account all of sudden, and didn't get any information as of why was that. They just told me to check my activity last week to see if there was anything strange.. But it was just purchases at tesco, sainsburys and some buses I regularly take. Mind you, I have a "Plus" account even though I'm a student and have been more than happy with them till now. But it's been 5 days already and even have had to ask my family for money. I am taking all my money anywhere else as soon as I have access to my account again. Stay away from these tricksters. There's plenty of options out there. Update: All they can do, as expected, is copy+paste the answers over and over. Already a week and my account still locked. Reviewed on: 5th June 2018
Dan W's avatar
Dan W
Reply from Monese Hi Dan - sorry to hear you had trouble with your account! Accounts can be locked for a variety of reasons, and often temporarily as a precaution. If this is the case for your account, you should have received a note from our team (on the email address registered to your Monese account). If you haven't, please call our Customer Support team to discuss: https://monese.com/contact Response date: 8th June 2018
Monese
Monese

Honest feedback tbh!

5
Listen I do not use Monese all the time however this company is just fantastic! Never any issues with payments or transfer times, I lost my card and ordered a new one came within a few days... I have current accounts with normal banks and the transfer times are a little faster hence why I don’t use it as my main account but anyone looking at getting an easy current account with all the thrills of a high street bank bar an overdraft go for monese! I can’t wait for there business account to become live for customers I really can’t! Ps I have accounts with all the other banks and this account is only second to U account. Accounts I hold Pockit Monese U account (frrees) Cash plus Card one Nationwide Monese rocks!!! Reviewed on: 10th May 2018
Matty Boo Whitehair's avatar
Matty Boo Whitehair
Reply from Monese Thanks Matty, that's really great to hear! Response date: 16th November 2018
Monese
Monese

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