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Monese: Money Account reviews

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4.68
Based on 5,956 reviews, last reviewed 11th Apr 2025
100% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
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0%
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5%

Latest highest rating:

5

I am happy with my choice of this bank. I am happy with my choice of this bank. It's easy, simple and fast Reviewed on: 11th April 2025
Anonymous A's avatar
Anonymous A

Latest lowest rating:

1

No customer service, this bank is ghost 2 YEARS!! im trying to reach customer service with no success as im trying to log on to my account from a new devise and is not possible as the system... Read more Reviewed on: 10th February 2025
Konstantinos k's avatar
Konstantinos k
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Monese Money Account reviews (5956)

Thieves Stay away

1
They will open account and then wait for you to put money in it and then block it.. Hundreds of people and their lives have been destroyed by them..Stay away or you will learn the hard way. Apparently I have found they have full dedicated team posting positive reviews to misguide people...STAY AWAY Reviewed on: 10th August 2018
HSN's avatar
HSN
Reply from Monese Hi there - sorry to hear you had trouble with your account. We only close these in the most extreme of circumstances, and you should have received an email from our team explaining why this happened (but let us know if not). Moreover, we can categorically say that all of our positive reviews come from very satisfied customers, feel free to explore their stories across a variety of sites and platforms. Thanks! Response date: 5th September 2018
Monese
Monese

STAY AWAY

1
Had funds transfer from mum to maintaining family property. Moment money got into my...MONESE blocked the account. More than 7 days they have failed to get back to me. I have tried my best, called the customer services for the funds to be returned back to the sender. Nothing has been achieved till today. If you going Customer’s account, you might as well return Back the funds to the sender if you do suspect fraudulent activity. Reviewed on: 9th August 2018
Oscar's avatar
Oscar
Reply from Monese Hi there Oscar - accounts can be locked for a variety of reasons, and often temporarily as a precaution, while our team runs additional verifications. You should have received a note from our team explaining this, but if you haven't then give us a call to let us know - thanks! Response date: 5th September 2018
Monese
Monese

Stay Away!

1
Total and Utter Scammers and I can't understand how this is even allowed after reading other peoples reviews. I have had my account blocked for receiving a £1000 and not having access to the funds before the £1000 pounds payment came in. I now feel like they are now trying to brush me off after calling to complain. Reviewed on: 9th August 2018
Randolph Kellman's avatar
Randolph Kellman
Reply from Monese Hi Randolph - we only close accounts in the most extreme of circumstances, and often only temporarily as a precaution. If this is the case for your account, you should have received a note from our team (on the email address registered to your Monese account). You can find more details in our Terms at monese.com/terms - and of course please continue to stay in touch with our support team if you have any further questions. Response date: 9th August 2018
Monese
Monese

Easy and quick

4
Only downside I have found is that it costs £5 to get a debit card. But if you use the promo code YRQTF2PP when signing up, you get £5 into your account when you first deposit £10 to it. But Monese does not require proof of address like all other uk banks, so opening up a bank account with Monese have been incredibly easy. Also, transferring money from my other non-UK bank account via the instant visa top up has been really quick and has saved me quite a lot of money in transaction fees. Reviewed on: 23rd July 2018
Sarah Knudsen 's avatar
Sarah Knudsen
Reply from Monese Thanks for your review Sarah, it's much appreciated! And we're glad to hear you're enjoying our new Instant Top-ups feature! Response date: 24th July 2018
Monese
Monese

4KJ5M7NF Get 5 euros Libras and pay for your monese MASTERCARD

5
4KJ5M7NF Get 5 euros libras and pay for your monese MASTERCARD card. Quick opening. With support available in PT-BR 8 minutes you have your account created with IBAN GB. Only with ID verification. No need for an address. Video call good support. Reviewed on: 18th July 2018
Diana cal's avatar
Diana cal
Reply from Monese Thanks Diana, glad to hear you're happy with our services! Response date: 24th July 2018
Monese
Monese

they have destroyed my and my family's future. THIEVES GIVE ME MY MONEY

1
I opened the account 6 months ago also reading on another review site (I do not name but understand what it is) all good reviews. SCAM ALL SCAM !! in my opinion they are fake. read this fake review and I trust .. until I had on the 500 euro bill all right as soon as I received an amount of 10,000 euros they freeze account. they ask for documents I give them. they ask for other documents I provide them. in short, all that they ask! then they disappear. I write emails monese nothing answer they disappear. I feel bad .. I'm physically sick. I do not know how to tell my wife that I got 10,000 euros cheated. I feel sick . then after 10 days they write to me that they want to close the account . I write email okay give me my money back. all money that I have! these scammers tell me that I have to wait at least 40 days before I can get my money back. I tremble. I despair, I do not know how to tell everything to my wife. these damn thieves do not want to give me back the money I start thinking. I start research online and I find review of monese and I get an accident .. many many cases maybe hundreds of cases like me. all robbed by MONESE .. almost faint, I get stomach cramps and I wonder me how can you allow FCA all this ? how did these thieves get FCA clearance? why does not FCA intervene? Is FCA useful? I'm sick very bad. DO NOT GIVE A PENNY TO THIEVES MONESE WHO DO NOT WANT TO DO MY END WITHOUT MONEY FOR ME AND MY FAMILY a desperate .... Reviewed on: 18th July 2018
Robby 's avatar
Robby
Reply from Monese Hi Robby - we only close accounts in the most extreme of circumstances, and often temporarily as a precaution. Our team should have explained the process we need to follow via email, but you can find more information in our Terms at monese.com/terms - and of course feel free to get in touch by phone if you have any further questions. Response date: 24th July 2018
Monese
Monese

Great app :) if you use this code 6YL3B953 you have 5 £ offered at the opening of your account after making a first deposit of 10 £ !

5
Świetna aplikacja, nadaje się do płatności zwłaszcza walutowych, łatwa w obsłudze. Możliwość wyboru menu w j. polskim, łatwy dostęp do historii transakcji, itp. Dodatkowo możemy polecać apkę i na tym zarobić 5 funtów przy rejestracji Kod polecający to: 6YL3B953 - TYLKO Z KODEM OTRZYMUJEMY GRATISOWE 5 FUNTÓW ;) powodzenia i dobrej zabawy :) Reviewed on: 16th July 2018
dom's avatar
dom
Reply from Monese Dzięki Dom! Response date: 24th July 2018
Monese
Monese

Great app :) if you use this code 6YL3B953 you have 5 £ offered at the opening of your account after making a first deposit of 10 £ !

5
Great app :) if you use this code 6YL3B953 you have 5 £ offered at the opening of your account after making a first deposit of 10 £ ! easy to use and very practice. Unfortynately debit card cost 4,95 pounds :( You can a good alternative for those who have problems in opening a bank account at traditional banks and good transfer fee Reviewed on: 16th July 2018
dom's avatar
dom
Reply from Monese Thanks Dom - you can also get your debit card for free if you sign up for a Monese Plus account, which might be a better option if you're doing a decent amount of transactions each month! Response date: 24th July 2018
Monese
Monese

Big scammer on the world

1
they blocked my account more 45 days and they disappeared they do not respond to emails and even if I did report on other review services they can remove the review. an abuse. we have been scammed by these scoundrels and we can not do anything I have no more money to live ... DO NOT give MONEY to these scammers you will lose everything like me. here is the only place where you can read the truth review on other review services review they seem good and honest. they are all fuck .. here we read the truth .. MONESE HAVE BEEN STOLEN FROM MY FUTURE from these online scammers now I cry every day angry and desperate Reviewed on: 13th July 2018
Marcel 's avatar
Marcel

fear of losing everything, money does not remain, they do not keep promises

1
MONESE answer email with copy paste and then desappear .. we are customers we are the ones we feed you. respect your customers. you have what the customer can give at most: our money You always appeal to these articles 14 and 15 ( in all cases on web ) but the thing you do not write is based on what you decide this and the worst thing in how many days you commit to return money that is not yours. you keep seized money that does not belong to you. this is the question you do not understand write on these articles 14 and 15 what can happen to your customers if you suddenly decide (and do not understand on what basis you decide) to keep their money. how many days max can pass without having their money back. WRITE THIS!! HOW MANY DAYS ?? FOREVER? how much anxiety and feeling bad, how much discouragement, how much pain you can give do not return their money. write on terms conditions how many days go by with this seized money. write it on your terms and conditions. WRITE!! DO YOU KNOW WHY DO NOT WRITE THIS? BECAUSE MANY CUSTOMERS NEVER AND THEN EVER WOULD GIVE YOU ONE ONLY CENT!! I IF I HAVE READ THIS POSSIBILITY NEVER GAVE YOU ONE EURO .. NOTHING. NEVER I OPEN ACCOUNT.. NEVER Maybe one question is not clear to you people with their money eating !!!!!!!!! people with their money living !!!!!!!!! people with their money make plans !!!!!!!! your terms and conditions rightly write 14 and 15 articles in our opinion we can close account .. fair and legitimate. but the thing you do not write and this is illegitimate in how many days you return the money not yours in how many days you give the customer back what does not belong to you 1 day, a month, a year .... NEVER !! you with me and other cases online ( please google MONESE REVIEW ) you have written and promise 28 working days max !! we have the email with your promise. are you lying? do you want to keep our money? a company that writes and promises to customers the return of their money and they are not returning them what is it? WHAT COMPANY IS?? YOU DO NOT CONTACT ME IN ANY WAY. NO EMAIL NO TELEPHONE YOU MONESE HAVE MY MONEY AND NE ANYWHERE YOU WANT TO RESPOND ! WHAT IS THIS BEHAVIOR ?? TELL YOUR CUSTOMERS IN HOW MANY DAYS RETURN MONEY AND KEEP A PROMISE. SEND ME A EMAIL AND WRITE WHAT DAY YOU DO BANK TRANSFER. KEEP A PROMISE !! put yourself in the shoes of customers who do not Back their money as promised. WHAT FEARS, WHAT ANXIETIES I'm here to try to make others avoid what happened to me and now many cases now that you read online (google monese review) of desperate people and chew no longer have their money back. PROMISE PROMISE PROMISE BUT MONEY DONT BACK NEVER Reviewed on: 12th July 2018
Gianluca's avatar
Gianluca

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