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Monese: Money Account reviews

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4.68
Based on 5,957 reviews, last reviewed 21st Aug 2025
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
7%
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1%
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0%
See only 1 star reviews
5%

Latest highest rating:

5

I am happy with my choice of this bank. I am happy with my choice of this bank. It's easy, simple and fast Reviewed on: 11th April 2025
Anonymous A's avatar
Anonymous A

Latest lowest rating:

1

This bank is fraud when i apply i submitted everythi... This bank is fraud when i apply i submitted everything after that they block my device app not working when i email them they say decsion made what de... Read more Reviewed on: 21st August 2025
Md Fohad Hassan Lodi's avatar
Md Fohad Hassan Lodi
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About this product

An award-winning current account you can open instantly on your mobile. Our technology enables people to travel, live or work freely, anywhere in the world.

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Monese Money Account reviews (5957)

My experience with Monese FUZ99CH2

5
My experience with Monese. FUZ99CH2 I'm very satisfied. Great App. Easy to use. Very simple identity verification within three minutes. Debit card arrived after two days. That's the new way of mobile banking. Easy. Fast. Transparent. Innovative. Secure. Using Monese since three months, no problems so far. If you use the referal code FUZ99CH2 during the sign up process you get FREE £5 / 5€ credited to your account once you making a first deposit of minimum £10 / 10€. Reviewed on: 27th October 2018
Alex's avatar
Alex
Reply from Monese Hey Alex - thanks very much for your feedback! We'll pass it on! Response date: 16th November 2018
Monese
Monese

Holding my money for 3 months

1
I had an account with Monese but they blocked my account, even though I contacted their customer support before transfering money from my Transferwise borderless account to my Monese account, my partner have Monese as well that's why I tried it. I transferred 6000euros from my Monese Account to another Monese account but it's more than their daily outgoing transfer limit, so it was held, after several email and callings for almost two months without getting any information other than we will escalate your case to the respective team, I finally got an email that my account was closed and will get my money in 28 working days, yesterday marked 28 working days and nothing from them, this is 6000euros for christ sake, how can you just not keep to your promise as a financial institution? people are trusting you with their money, I thought I could too and the mistake I made was not reading reviews online before dealing with you. Refunding money back shouldn't even take up to 28 working days, what are you refunding? the whole of European Central Bank? Please give me my money back for goodness sake. Reviewed on: 24th October 2018
Erika's avatar
Erika
Reply from Monese Hi Erika - so sorry to hear you've had trouble with your account. While we can't discuss any specific account details on here, we do hope that our support team has managed to sort this out for you. Please feel free to get in touch with us at any point to discuss further. Thank you! Response date: 16th November 2018
Monese
Monese

Great App!

5
Using this code 5UFBETRD you have 5 £ offered at the opening of your account after making a first deposit of 10 £ ! Reviewed on: 7th October 2018
Melanie Harter's avatar
Melanie Harter
Reply from Monese Thanks Melanie! Response date: 16th November 2018
Monese
Monese

scammers

1
Without any reason my account was blocked while I was on vacation. Contacted the customer service, but they are totally annoyed, they do not respond to e-mails and they do not answer the phone at all. They indicate that it is a temporary blockade, now 5 days later and I do not know anything yet. Do you want bad service and lose your money then you're good at Monese. Reviewed on: 5th October 2018
Erik de Jong's avatar
Erik de Jong

rubbish bank

1
They closed my account, and email me to wait up to 28days to return my funds around £500 pounds, it’s already over 28days, they still not return my money, they don’t reply the emails that I sent, calling customer service saying that nothing they can do, why they still need a customer service phone number if they don’t do anything? ! Stay away from this bank. Reviewed on: 5th October 2018
Deyi's avatar
Deyi

Account blocked

1
This is a joke, my account has been restricted for 2 month. I cant withdraw my funds. Very bad customer service. I have to get the Financial Ombudsmen service.....I advice do not use!!! Reviewed on: 19th September 2018
saleh's avatar
saleh
Reply from Monese Hi Saleh - we only block accounts in the most extreme of circumstances, and often only temporarily as a precaution. If this is the case for your account, you should have received a note from our team (on the email address registered to your Monese account). If you haven't, please call our Customer Support team to discuss: https://monese.com/contact Response date: 24th September 2018
Monese
Monese

Payment blocked by monese

5
I've been banking with Monese for approx 9 months now and didn't run into many issues. Unfortunately I recently experienced trouble with one of my (international) transactions. According their email the payment was held by Monese as they wanted to do some security checks. As you can imagine I was very unpleasantly surprised by this and at first I even thought the email wasn't coming from Monese at all (don't get me wrong, but why should a bank email me when they have a secured messaging system in their app?) so I grabbed the phone and called their customer service centre (Yes, they where open on a bank holiday Monday!). The customer service agent on the phone didn't speak proper English (he was French) and we quickly had a view misunderstandings resulting in me feeling not being valued as a customer. Needles to say that I got pretty annoyed and after a quick Google search I found out that multiple people experienced the same issues as I had. This made me feel pretty unpleasant and I decided to sent an email to Monese and leave a 1 star review here on TrustPilot. Within the hour I received a phone call from Monese. My first thought was, O no, here we go.. My account will be blocked, all my money is gone. But.. It was actually the opposite! The supervisor himself called (on bank holiday monday, after 17.00 hours!) and explained why Monese temporary held the payment and apologised for the misunderstandings caused by his team members. He told his site of the story and I told him my site of the story (explaining where the payment was coming from, where it went to and why I decided to use Monese as the middle man). The supervisor was very understanding and offered me two solutions which both where acceptable for me (in both cases I would receive my money within a day or so back). Long story short, if Monese holds a transaction and you haven't breached their terms and conditions they are absolutely willing to work out a solution for you and resolve the issue as soon as possible. This also counts for issues regarding their shared IBAN number. Simply drop them a message in the secured chat in the app or give them a call and within the hour they've located your money and put it into your account! Reviewed on: 27th August 2018
TraumaBear's avatar
TraumaBear
Reply from Monese Hi there - we're sorry to hear you're having trouble with your Monese account. We're sometimes required to run additional verifications on certain transfers, which our team always strives to complete as quickly as possible. We naturally can't discuss specific account details here, but please continue to stay in touch with our team while they resolve this for you. Response date: 5th September 2018
Monese
Monese

Online robbers

1
There is nothing good about this bank. Please, please don’t even give them your details. They are out to take people’s money by tricks. Don’t use please! Don’t even open ther website! Don’t consider them at all!!! Fraudsters!!! Thieves!!!! Scammers!!!! Reviewed on: 24th August 2018
Mitchel's avatar
Mitchel
Reply from Monese Hi Mitchel - we're sorry to hear you feel this way. We're not sure if you have an account with Monese, but if you do and if you have any issues with it, our support team is always happy to help. Thanks! Response date: 5th September 2018
Monese
Monese

Bank is illegally holding my money

1
Monese is illegally holding my money. Don't reply e-mails. When I try to call they say there's nothing to do but wait. Reviewed on: 24th August 2018
Pe's avatar
Pe
Reply from Monese Hi there - sorry to hear you're having trouble with your account, it sounds like it's been locked. This only happens in the most extreme of circumstances, and often only temporarily as a precaution. You can find more details in our Terms at monese.com/terms - and please rest assured that our team is working to resolve your issue as soon as possible. Response date: 5th September 2018
Monese
Monese

a superb slick operation

5
a superb slick operation , I downloaded the App went through a very simple to use identity verification ( took a photo of my passport) confirmed a few details.the video made me laugh. Brilliant . My card arrived the NEXT day in the post amazing , better service than existing Mainstream UK Banks. If you use the referal code "2RQ9AFFD" during the sign up process you get a FREE £5 credited to your account once you use your account. Reviewed on: 20th August 2018
kramanite's avatar
kramanite
Reply from Monese Hey - thanks so much for your kind review, we're happy that you're happy! Response date: 29th August 2018
Monese
Monese

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