Write a review

Monese: Money Account reviews

Name: Money Account
Rating: 4.71 (5956 reviews)

View other Monese products

4.68

Based on 5,956 reviews, last reviewed 11th Apr 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I am happy with my choice of this bank. I am happy with my choice of this bank. It's easy, simple and fast Reviewed on: 11th April 2025

Latest lowest rating:

1

No customer service, this bank is ghost 2 YEARS!! im trying to reach customer service with no success as im trying to log on to my account from a new devise and is not possible as the system... Read more Reviewed on: 10th February 2025

Read all reviews Write a review

About this product

Review Monese: Money Account now

Help others make smarter decisions by sharing your own experience.

Write a review

Monese Money Account reviews (5956)

Holding my money for 3 months

I had an account with Monese but they blocked my account, even though I contacted their customer support before transfering money from my Transferwise borderless account to my Monese account, my partner have Monese as well that's why I tried it. I transferred 6000euros from my Monese Account to another Monese account but it's more than their daily outgoing transfer limit, so it was held, after several email and callings for almost two months without getting any information other than we will escalate your case to the respective team, I finally got an email that my account was closed and will get my money in 28 working days, yesterday marked 28 working days and nothing from them, this is 6000euros for christ sake, how can you just not keep to your promise as a financial institution? people are trusting you with their money, I thought I could too and the mistake I made was not reading reviews online before dealing with you. Refunding money back shouldn't even take up to 28 working days, what are you refunding? the whole of European Central Bank? Please give me my money back for goodness sake. Reviewed on: 24th October 2018

Reply from Monese Hi Erika - so sorry to hear you've had trouble with your account. While we can't discuss any specific account details on here, we do hope that our support team has managed to sort this out for you. Please feel free to get in touch with us at any point to discuss further. Thank you! Response date: 16th November 2018

Great App!

Using this code 5UFBETRD you have 5 £ offered at the opening of your account after making a first deposit of 10 £ ! Reviewed on: 7th October 2018

Reply from Monese Thanks Melanie! Response date: 16th November 2018

scammers

Without any reason my account was blocked while I was on vacation. Contacted the customer service, but they are totally annoyed, they do not respond to e-mails and they do not answer the phone at all. They indicate that it is a temporary blockade, now 5 days later and I do not know anything yet. Do you want bad service and lose your money then you're good at Monese. Reviewed on: 5th October 2018

rubbish bank

They closed my account, and email me to wait up to 28days to return my funds around £500 pounds, it’s already over 28days, they still not return my money, they don’t reply the emails that I sent, calling customer service saying that nothing they can do, why they still need a customer service phone number if they don’t do anything? ! Stay away from this bank. Reviewed on: 5th October 2018

Account blocked

This is a joke, my account has been restricted for 2 month. I cant withdraw my funds. Very bad customer service. I have to get the Financial Ombudsmen service.....I advice do not use!!! Reviewed on: 19th September 2018

Reply from Monese Hi Saleh - we only block accounts in the most extreme of circumstances, and often only temporarily as a precaution. If this is the case for your account, you should have received a note from our team (on the email address registered to your Monese account). If you haven't, please call our Customer Support team to discuss: https://monese.com/contact Response date: 24th September 2018

Payment blocked by monese

I've been banking with Monese for approx 9 months now and didn't run into many issues. Unfortunately I recently experienced trouble with one of my (international) transactions. According their email the payment was held by Monese as they wanted to do some security checks. As you can imagine I was very unpleasantly surprised by this and at first I even thought the email wasn't coming from Monese at all (don't get me wrong, but why should a bank email me when they have a secured messaging system in their app?) so I grabbed the phone and called their customer service centre (Yes, they where open on a bank holiday Monday!). The customer service agent on the phone didn't speak proper English (he was French) and we quickly had a view misunderstandings resulting in me feeling not being valued as a customer. Needles to say that I got pretty annoyed and after a quick Google search I found out that multiple people experienced the same issues as I had. This made me feel pretty unpleasant and I decided to sent an email to Monese and leave a 1 star review here on TrustPilot. Within the hour I received a phone call from Monese. My first thought was, O no, here we go.. My account will be blocked, all my money is gone. But.. It was actually the opposite! The supervisor himself called (on bank holiday monday, after 17.00 hours!) and explained why Monese temporary held the payment and apologised for the misunderstandings caused by his team members. He told his site of the story and I told him my site of the story (explaining where the payment was coming from, where it went to and why I decided to use Monese as the middle man). The supervisor was very understanding and offered me two solutions which both where acceptable for me (in both cases I would receive my money within a day or so back). Long story short, if Monese holds a transaction and you haven't breached their terms and conditions they are absolutely willing to work out a solution for you and resolve the issue as soon as possible. This also counts for issues regarding their shared IBAN number. Simply drop them a message in the secured chat in the app or give them a call and within the hour they've located your money and put it into your account! Reviewed on: 27th August 2018

Reply from Monese Hi there - we're sorry to hear you're having trouble with your Monese account. We're sometimes required to run additional verifications on certain transfers, which our team always strives to complete as quickly as possible. We naturally can't discuss specific account details here, but please continue to stay in touch with our team while they resolve this for you. Response date: 5th September 2018

Online robbers

There is nothing good about this bank. Please, please don’t even give them your details. They are out to take people’s money by tricks. Don’t use please! Don’t even open ther website! Don’t consider them at all!!! Fraudsters!!! Thieves!!!! Scammers!!!! Reviewed on: 24th August 2018

Reply from Monese Hi Mitchel - we're sorry to hear you feel this way. We're not sure if you have an account with Monese, but if you do and if you have any issues with it, our support team is always happy to help. Thanks! Response date: 5th September 2018

Bank is illegally holding my money

Monese is illegally holding my money. Don't reply e-mails. When I try to call they say there's nothing to do but wait. Reviewed on: 24th August 2018

Reply from Monese Hi there - sorry to hear you're having trouble with your account, it sounds like it's been locked. This only happens in the most extreme of circumstances, and often only temporarily as a precaution. You can find more details in our Terms at monese.com/terms - and please rest assured that our team is working to resolve your issue as soon as possible. Response date: 5th September 2018

a superb slick operation

a superb slick operation , I downloaded the App went through a very simple to use identity verification ( took a photo of my passport) confirmed a few details.the video made me laugh. Brilliant . My card arrived the NEXT day in the post amazing , better service than existing Mainstream UK Banks. If you use the referal code "2RQ9AFFD" during the sign up process you get a FREE £5 credited to your account once you use your account. Reviewed on: 20th August 2018

Reply from Monese Hey - thanks so much for your kind review, we're happy that you're happy! Response date: 29th August 2018

New bank account from Monese

Do not use it, it is not fair page. Reviewed on: 17th August 2018

Reply from Monese Hi Tomas - sorry to hear you're not happy with our services. We can't quite tell if you're one of our customers, but if you are and you need to discuss anything, our support team is always happy to help! Response date: 5th September 2018

Review Monese: Money Account now

Help others make smarter decisions by sharing your own experience.

Write a review

Alternative products

Payments
from Square 5.00 from 1 reviews
App
from Moneyhub 4.84 from 5355 reviews
App
from Dashly 4.63 from 19 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Monese: Money Account reviews

100% increase in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Monese: Money Account now

Monese Money Account reviews (5956)

Holding my money for 3 months

Great App!

scammers

rubbish bank

Account blocked

Payment blocked by monese

Online robbers

Bank is illegally holding my money

a superb slick operation

New bank account from Monese

Review Monese: Money Account now

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024