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Erika

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Review of the Monese, Money Account:

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Holding my money for 3 months

I had an account with Monese but they blocked my account, even though I contacted their customer support before transfering money from my Transferwise borderless account to my Monese account, my partner have Monese as well that's why I tried it. I transferred 6000euros from my Monese Account to another Monese account but it's more than their daily outgoing transfer limit, so it was held, after several email and callings for almost two months without getting any information other than we will escalate your case to the respective team, I finally got an email that my account was closed and will get my money in 28 working days, yesterday marked 28 working days and nothing from them, this is 6000euros for christ sake, how can you just not keep to your promise as a financial institution? people are trusting you with their money, I thought I could too and the mistake I made was not reading reviews online before dealing with you. Refunding money back shouldn't even take up to 28 working days, what are you refunding? the whole of European Central Bank? Please give me my money back for goodness sake. Reviewed on: 24th October 2018

Reply from Monese Hi Erika - so sorry to hear you've had trouble with your account. While we can't discuss any specific account details on here, we do hope that our support team has managed to sort this out for you. Please feel free to get in touch with us at any point to discuss further. Thank you! Response date: 16th November 2018

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