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Monese: Money Account reviews

Name: Money Account
Rating: 4.71 (5957 reviews)

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4.68

Based on 5,957 reviews, last reviewed 25th Mar 2025

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

4

Just amazing l. Just amazing l. I really recommend everyone to use it Reviewed on: 25th March 2025

Latest lowest rating:

1

No customer service, this bank is ghost 2 YEARS!! im trying to reach customer service with no success as im trying to log on to my account from a new devise and is not possible as the system... Read more Reviewed on: 10th February 2025

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About this product

An award-winning current account you can open instantly on your mobile. Our technology enables people to travel, live or work freely, anywhere in the world.

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Monese Money Account reviews (5957)

Brilliant banking

Easy. Transparent. Mobile. Intuitive. The new way of mobile banking in the best app available. Comes with a sign up bonus of 10euros when using R4HKDCXX at your first deposit. Reviewed on: 16th February 2018

Excellent service.

Z4X878LA - Use this code to get £5 free when you top up your account for the first time. Well all I can say is excellent, my card arrived within 2 days, hassle free sign up and no nonsense going in to a bank providing i.d. and proof of address and all that nonsense. Have used a few of these ebanks and pay as you go cards and accounts for a few years now, and so far, this has been my favorite and best one so far. Reviewed on: 3rd February 2018

Reply from Monese Thanks for your feedback Steve - and welcome to Monese! Response date: 9th February 2018

Great app great service

A truely user friendly app Excellent customer service Reviewed on: 16th January 2018

Reply from Monese Thanks so much, Simon! We'll certainly pass it along to the team! Response date: 18th January 2018

Use code 8BU59FCJ on signup for free £5

Use code 8BU59FCJ on signup for free £5 when you make ur first deposit - UP TO DATE CODE Reviewed on: 3rd December 2017

Reply from Monese Thanks Steven! Response date: 9th February 2018

Easy to use,easy to have it

I've just heard about Monese and tryed to create an account i find ouț îs VERY simple and you dont even need to GO ouț from home Reviewed on: 21st November 2017

Reply from Monese Hi Marius - thanks for your feedback, it's very much appreciated! May we ask what you didn't like, so we can get a better understanding of your star rating? Response date: 24th January 2018

The best bank experience

A well designed app that does all your essential banking needs, and also includes SEPA payments, and PayPoint and Post Office deposits. Great customer service too. Reviewed on: 15th November 2017

Reply from Monese Thanks for the kind words, Richard - we'll pass your message along to our support team as well! Response date: 24th January 2018

Wonderful banking experience

This is what a current account offering should look like in 2017: quick, mobile-first, reliable. Reviewed on: 14th November 2017

A team making a big difference!

Monese provides a fantastic service, that empowers ALL to become a part of it. Enabling migrants, the unbanked and more to use a service that doesn't cost them a fortune, and gives them power over their money. Reviewed on: 14th November 2017

Reply from Monese Thank you Cathy! We couldn't have said it better ourselves. Response date: 24th January 2018

Beginners guide to Monese (and £5 free with my friend code 7HXQSEHB !)

If, like me, you have managed to screw your finances so dramatically that nobody wants to give you even the simplest of "proper" bank accounts, this is very likely the most useful app you will ever find for your smartphone. I've tried several other "challenger" banking apps as I have discovered they are known, but Monese has been by far the best so far. Opening an account is a little intense to be frank, and, in the UK at least, you DO require photo ID and proof of address despite the claims made in the Monese promotional material. Once you get set up however, it really couldn't be any simpler. An important detail for me is the speed at which payments arrive, and Monese updates twice an hour at 05 and 35. In my experience you can expect to see your funds on the second update after they were sent. Another key detail, most of these banks charge for cash machine withdrawals. Monese gives you five such transactions free of charge each month before adding a 50p fee for any subsequent withdrawals. A nice touch though, if you don't have enough money to cover the fee you will still be given the cash without charge - this might be a bug however it's been really useful for me up to now. The card does claim to allow cash back however in my experience this is not the case and only smaller stores who know me personally will allow me this facility. Finally, an excellent referral scheme gives you the chance to earn a decent bonus if your friends sign up to monese as well. If you could help both yourself and me by using my code 7HXQSEHB you will be gifted £5 completely free when you finish setting up your new account. I hope I have been helpful! Reviewed on: 11th November 2017

Reply from Monese Hi Chris - thanks for your feedback, it's very much appreciated! We'll certainly pass it along to the team, they always love to hear about our customers' thoughts! Response date: 9th February 2018

Cant even do payments/ never received the card

Im very disappointed in Monese! I need to do payments but they’re not lettting me. Reason why is because I wont receive a SMS confirmation/code, meanwhile my number is correct! I cant even transfer the money back to my other account! Now they go’n charge me monthly for something I CANT EVEN USE! They said It will take weeks/ months to solve the problem. (im not the only customer) plus I never received the card! Reviewed on: 28th October 2017

Reply from Monese Hi there - really sorry to hear you've been having issues with using your account! We aren't quite sure what has happened here, but if you give our support team a call (monese.com/contact) they'll happily revisit this and try to help you get to the bottom of it. We wouldn't charge you if you can't use your account! Response date: 9th February 2018

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Monese: Money Account reviews

No new 5 star reviews

300% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Monese: Money Account now

Monese Money Account reviews (5957)

Brilliant banking

Excellent service.

Great app great service

Use code 8BU59FCJ on signup for free £5

Easy to use,easy to have it

The best bank experience

Wonderful banking experience

A team making a big difference!

Beginners guide to Monese (and £5 free with my friend code 7HXQSEHB !)

Cant even do payments/ never received the card

Review Monese: Money Account now

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