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Monese: Money Account reviews

Name: Money Account
Rating: 4.72 (5953 reviews)

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4.68

Based on 5,953 reviews, last reviewed 15th Sep 2024

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Fast and easy I’ve had monese for about 5 years and never had issues with it. Reviewed on: 15th September 2024

Latest lowest rating:

2

It was good until you start charging for fees betwee... It was good until you start charging for fees between online transfers. Reviewed on: 9th May 2024

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About this product

An award-winning current account you can open instantly on your mobile. Our technology enables people to travel, live or work freely, anywhere in the world.

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Monese Money Account reviews (5953)

Best in business

I have only had great customer support with my questions. Day-to-day living with Monese has been great! Reviewed on: 7th February 2017

Reply from Monese Thanks a lot, Sander. It's great to hear when our customers say they think we are great! We really appreciate the review :) Response date: 19th April 2017

Transferring money

I don't know what's gone wrong with Monese transfer of money out of accounts. It started off with no problems at all, then over the past few weeks I've found that payments have not been made on time. It's becoming a daily chore with customer services to get the payments to be made. Really lost all confidence in the ability of Monese to provide a consistent service. Reviewed on: 6th February 2017

Reply from Monese We are really sorry to hear that you are seeming to have problems with your payments! We completely understand that must be annoying. We'd love to look into this further for you if you would be so kind to email us on [email protected] with your name or Monese ID and we can work out what's going on for you and get it all resolved so you can go back to the smooth days you remember with us! Response date: 19th April 2017

Do NOT use this company

I wish I would have read these reviews before using monese.com not after. This is how I experienced this site: 1. Opening an account with monese is very easy 2. Receiving money in to monese account is easy like 123 3. Using money or transfer out of monese account got impossible 4. Customer service: Tried to call them countless number of time but none answers. Sent many emails requesting support regarding the issue, no response in 3 weeks :( I think they are scam Reviewed on: 8th January 2017

Reply from Monese Hi Abba - thanks for your feedback and so sorry to hear you had issues with our service. We hope you've since been able to sort things out, but if not then please feel free to reach out to our support team in a variety of ways (details available on monese.com/contact). If your account has been locked, which often happens only temporarily as a precaution, then you will have received an email with next steps. Thanks! Response date: 14th February 2018

SCAM !

monese.com SCAM! Crap company. You can open an account and receive money but cannot get your money out of the account. No response from support! Romanian organized criminals! Reviewed on: 8th January 2017

Very inefficient Bank not what it advertises!

Very very poor customer service took too long to upgrade account to a full account after several repeated emails! Takes too long to answer telephone calls average wait 15-20mins! Closed account for no reason and no notice given, freezing funds like a dictatorship! Under the guise of asking stupid irrelevant questions before before returning funds! Still waiting said 10 working days which is unacceptable! Thoroughly useless bank not worth the charge or hassle! Reviewed on: 19th December 2016

Reply from Monese Hi Desmond - thanks for your feedback and sorry to hear you've had issues with your account. We only close accounts in the most extreme of circumstances, and often only temporarily as a precaution. You can find more details in our Terms at monese.com/terms - and of course feel free to get in touch by phone if you have any further questions! Response date: 14th February 2018

easy set up but uneasy

I have recently set up an account with monese and am happy that the set up process was quick and simple. The visa card also showed up on the delivery date customer services advised me on. However the concern is seeing many comments where monese have unfairly held peoples money or when they have had there salary paid in. I currently do not have a bank and am hoping to get my wages put in my monese account but i just simply cannot risk them holding a months worth of work. can anyone let me know if i should trust this company or not!? many thanks Reviewed on: 15th December 2016

Reply from Monese Hi Matthew - thanks for your feedback and for sharing your concerns. Most of our customers actually get their salary paid into their Monese account and have no issues whatsoever - we hope you've found yours useful since! Sometimes accounts do get locked, but it often happens temporarily as a precaution. Feel free to find out more about our security features here: monese.com/features/security Response date: 14th February 2018

Monese left me out in the cold

Unfortunately my monese experience hasn't been such a pleasant one.... at the start maybe it was good... but for their accounts department to freeze my account without any explanation, no call back on the day after waiting days to speak to somebody who could help, they are in my opinion the worst banking group I have ever dealt with. Here's the full story..... back in October I took a trip down from cold miserable Liverpool to cold miserable London for a few business meetings.... not monese fault but I'm getting there... I was asked to run a recruitment assessment for a large client (who I known for less than a week) here's my chance to impress and stay in London until I've finished my assessments. Upon discovering that I left my wallet at home and finding my monese card (always a few quid in emergencies) I checked into my hotel.... "declined...." (oops?? Have I razzle dazzled too much in gorgeous London?? Have I bought too many kurt Geiger boots?? Thinking about it, nope I haven't... checked my app £500 available as always) Called monese at around 3pm... 20 min wait to get through (as always).... but spoke to a nice guy.... he reassured me everything will be sorted before he goes home.... ahh breath, let's sit in the lobby.... an hour passes no reply from monese... I call once again (20 min wait turns into 30 mins... line goes dead NOOOO!!) it's now coming up to 5pm and they are closing (yes I know, id love to work 9-5 too) They have all gone home... leaving me stranded in London with a monese card that doesn't work... I've got around £30 and I'm thinking what the hell do I do!!! Called another department (lost and stolen) they in effect told me that monese where completely useless (which I agreed) and they are deeply sorry but they couldn't help!!! Train cost £60 single... couldn't do it, no dosh! So here I come mr coach... £25 wasn't too bad but sitting next to a snoring old man was the issue... plus arriving 3 miles from home was a pain too, had to walk! So 10am comes the next morning and no reply from monese so I call.... "oh sorry we didn't call you back, we are complete utter useless morons here at monese, we don't want to help you because you've got a strong scouse accent" (they didn't really say that but that's how I felt) Problem was, another customer put a visa dispute in, they thought it was my account, (sure that's data protection or something), blocked my card (like a criminal), made me loose £200 a day in wages, lost me a new client (they hate me now) And complaint received 1st November.... they still haven't resolved it, keep referring back to the old "8 weeks we have to resolve" (what a load of bull! I understand that's set by the top dogs in the government but come on, have some dignity and look over my complaint for minutes..... In conclusion, they are the worst bunch of morons I've ever gave £500 to mind for me.... please stay away from this company unless you want to loose salary, loose business and travel back like a porper from an unknown place next to a heavy breathing smelly old man. Rant over. Reviewed on: 12th December 2016

It's a Scam - Avoid at all cost

I made a wire transfer to my Monese account they never credited my account and they don't answer any support requests it's been 3 weeks of me sending emails without any answer to where my money went. There are better alternatives that won't steal your money or waste your time. Avoid these thieves. Reviewed on: 21st November 2016

Reply from Monese Hi there - sorry to hear you had trouble with your transfer. Our process enables us to receive payments from all over the world every day, but sometimes things can go wrong. If you contact our support team with details of the bank you were sending from and the specific issue, we would be very happy to get to the bottom of it for you. Thanks! Response date: 14th February 2018

Excellent bank for starters

Support is quick. Never had problem with anything. Wonderful contactless card stylish also! Had trouble opening bank in uk. This was my starter. Thanks monese and its wonderful team! Reviewed on: 14th November 2016

Reply from Monese Hi Erikas - thanks so much for your lovely feedback! We really appreciate it. Response date: 14th February 2018

Good

Just little problem with delivery, but Daniel from Monese fixed it. Reviewed on: 10th November 2016

Reply from Monese Thanks Bozhidar! Glad to hear everything was sorted - we've certainly improved our delivery process since. We hope you've been enjoying your Monese account! Response date: 14th February 2018

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Monese: Money Account reviews

50% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Monese: Money Account now

Monese Money Account reviews (5953)

Best in business

Transferring money

Do NOT use this company

SCAM !

Very inefficient Bank not what it advertises!

easy set up but uneasy

Monese left me out in the cold

It's a Scam - Avoid at all cost

Excellent bank for starters

Good

Review Monese: Money Account now

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