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Monese: Money Account reviews

View other Monese products
4.69
Based on 5,956 reviews, last reviewed 21st Aug 2025
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
7%
See only 3 star reviews
1%
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0%
See only 1 star reviews
5%

Latest highest rating:

5

I am happy with my choice of this bank. I am happy with my choice of this bank. It's easy, simple and fast Reviewed on: 11th April 2025
Anonymous A's avatar
Anonymous A

Latest lowest rating:

1

This bank is fraud when i apply i submitted everythi... This bank is fraud when i apply i submitted everything after that they block my device app not working when i email them they say decsion made what de... Read more Reviewed on: 21st August 2025
Md Fohad Hassan Lodi's avatar
Md Fohad Hassan Lodi
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About this product

An award-winning current account you can open instantly on your mobile. Our technology enables people to travel, live or work freely, anywhere in the world.

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Monese Money Account reviews (5956)

Scam!!!

1
Don't trust your money to this service!!! It's a scam!!! I have used the account for several months without any problems. Then I transferred €20,000 to the account. My account was then closed without explanation and I have no more access to my money! I have received an email from support that monese will transfer the money back to my other account. But until today almost 2 weeks later no money has been received on my account!!! And the support no longer respond to my emails. Beware of this company because trust is hereby lost. I will now try to proceed legally against Monese. I hope my review helps other users to protect their money from Monese. Reviewed on: 11th September 2017
Riccardo's avatar
Riccardo
Reply from Monese Hi Riccardo - sorry to hear you had trouble with your Monese account. We only close accounts in the most extreme of circumstances, and often only temporarily as a precaution. You can find more details in our Terms at monese.com/terms and of course in your correspondence with our team (which we aren’t able to share on a public channel). Feel free to email our support team if you have any further questions! Response date: 9th February 2018
Monese
Monese

Free £5 referral code: 8BU59FCJ

5
Free £5 referral code when you sign up and deposit money into your account for the first time Code: 8BU59FCJ Reviewed on: 18th July 2017
nemrys's avatar
nemrys
Reply from Monese Hey, thanks for your review! Response date: 9th February 2018
Monese
Monese

Just what it says on the tin.

4
They do exactly what they say in the description. Only downfall is the monthly charge, but it's only a fiver so won't cry too much. Reviewed on: 27th June 2017
Neil waters's avatar
Neil waters
Reply from Monese Hi Neil - thanks for your feedback! We've actually launched our Starter account since, which doesn't include a monthly charge! Response date: 9th February 2018
Monese
Monese

Best in business

5
I have only had great customer support with my questions. Day-to-day living with Monese has been great! Reviewed on: 7th February 2017
Sander Sedrik's avatar
Sander Sedrik
Reply from Monese Thanks a lot, Sander. It's great to hear when our customers say they think we are great! We really appreciate the review :) Response date: 19th April 2017
Monese
Monese

Transferring money

2
I don't know what's gone wrong with Monese transfer of money out of accounts. It started off with no problems at all, then over the past few weeks I've found that payments have not been made on time. It's becoming a daily chore with customer services to get the payments to be made. Really lost all confidence in the ability of Monese to provide a consistent service. Reviewed on: 6th February 2017
Anonymous's avatar
Anonymous
Reply from Monese We are really sorry to hear that you are seeming to have problems with your payments! We completely understand that must be annoying. We'd love to look into this further for you if you would be so kind to email us on [email protected] with your name or Monese ID and we can work out what's going on for you and get it all resolved so you can go back to the smooth days you remember with us! Response date: 19th April 2017
Monese
Monese

Do NOT use this company

1
I wish I would have read these reviews before using monese.com not after. This is how I experienced this site: 1. Opening an account with monese is very easy 2. Receiving money in to monese account is easy like 123 3. Using money or transfer out of monese account got impossible 4. Customer service: Tried to call them countless number of time but none answers. Sent many emails requesting support regarding the issue, no response in 3 weeks :( I think they are scam Reviewed on: 8th January 2017
Abba Khan's avatar
Abba Khan
Reply from Monese Hi Abba - thanks for your feedback and so sorry to hear you had issues with our service. We hope you've since been able to sort things out, but if not then please feel free to reach out to our support team in a variety of ways (details available on monese.com/contact). If your account has been locked, which often happens only temporarily as a precaution, then you will have received an email with next steps. Thanks! Response date: 14th February 2018
Monese
Monese

SCAM !

1
monese.com SCAM! Crap company. You can open an account and receive money but cannot get your money out of the account. No response from support! Romanian organized criminals! Reviewed on: 8th January 2017
Maija Delas's avatar
Maija Delas

Very inefficient Bank not what it advertises!

1
Very very poor customer service took too long to upgrade account to a full account after several repeated emails! Takes too long to answer telephone calls average wait 15-20mins! Closed account for no reason and no notice given, freezing funds like a dictatorship! Under the guise of asking stupid irrelevant questions before before returning funds! Still waiting said 10 working days which is unacceptable! Thoroughly useless bank not worth the charge or hassle! Reviewed on: 19th December 2016
Desmond woghiren's avatar
Desmond woghiren
Reply from Monese Hi Desmond - thanks for your feedback and sorry to hear you've had issues with your account. We only close accounts in the most extreme of circumstances, and often only temporarily as a precaution. You can find more details in our Terms at monese.com/terms - and of course feel free to get in touch by phone if you have any further questions! Response date: 14th February 2018
Monese
Monese

easy set up but uneasy

4
I have recently set up an account with monese and am happy that the set up process was quick and simple. The visa card also showed up on the delivery date customer services advised me on. However the concern is seeing many comments where monese have unfairly held peoples money or when they have had there salary paid in. I currently do not have a bank and am hoping to get my wages put in my monese account but i just simply cannot risk them holding a months worth of work. can anyone let me know if i should trust this company or not!? many thanks Reviewed on: 15th December 2016
matthew whitehair's avatar
matthew whitehair
Reply from Monese Hi Matthew - thanks for your feedback and for sharing your concerns. Most of our customers actually get their salary paid into their Monese account and have no issues whatsoever - we hope you've found yours useful since! Sometimes accounts do get locked, but it often happens temporarily as a precaution. Feel free to find out more about our security features here: monese.com/features/security Response date: 14th February 2018
Monese
Monese

Monese left me out in the cold

1
Unfortunately my monese experience hasn't been such a pleasant one.... at the start maybe it was good... but for their accounts department to freeze my account without any explanation, no call back on the day after waiting days to speak to somebody who could help, they are in my opinion the worst banking group I have ever dealt with. Here's the full story..... back in October I took a trip down from cold miserable Liverpool to cold miserable London for a few business meetings.... not monese fault but I'm getting there... I was asked to run a recruitment assessment for a large client (who I known for less than a week) here's my chance to impress and stay in London until I've finished my assessments. Upon discovering that I left my wallet at home and finding my monese card (always a few quid in emergencies) I checked into my hotel.... "declined...." (oops?? Have I razzle dazzled too much in gorgeous London?? Have I bought too many kurt Geiger boots?? Thinking about it, nope I haven't... checked my app £500 available as always) Called monese at around 3pm... 20 min wait to get through (as always).... but spoke to a nice guy.... he reassured me everything will be sorted before he goes home.... ahh breath, let's sit in the lobby.... an hour passes no reply from monese... I call once again (20 min wait turns into 30 mins... line goes dead NOOOO!!) it's now coming up to 5pm and they are closing (yes I know, id love to work 9-5 too) They have all gone home... leaving me stranded in London with a monese card that doesn't work... I've got around £30 and I'm thinking what the hell do I do!!! Called another department (lost and stolen) they in effect told me that monese where completely useless (which I agreed) and they are deeply sorry but they couldn't help!!! Train cost £60 single... couldn't do it, no dosh! So here I come mr coach... £25 wasn't too bad but sitting next to a snoring old man was the issue... plus arriving 3 miles from home was a pain too, had to walk! So 10am comes the next morning and no reply from monese so I call.... "oh sorry we didn't call you back, we are complete utter useless morons here at monese, we don't want to help you because you've got a strong scouse accent" (they didn't really say that but that's how I felt) Problem was, another customer put a visa dispute in, they thought it was my account, (sure that's data protection or something), blocked my card (like a criminal), made me loose £200 a day in wages, lost me a new client (they hate me now) And complaint received 1st November.... they still haven't resolved it, keep referring back to the old "8 weeks we have to resolve" (what a load of bull! I understand that's set by the top dogs in the government but come on, have some dignity and look over my complaint for minutes..... In conclusion, they are the worst bunch of morons I've ever gave £500 to mind for me.... please stay away from this company unless you want to loose salary, loose business and travel back like a porper from an unknown place next to a heavy breathing smelly old man. Rant over. Reviewed on: 12th December 2016
Joe Fowles's avatar
Joe Fowles

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