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matthew whitehair

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Review of the Monese, Money Account:

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easy set up but uneasy

I have recently set up an account with monese and am happy that the set up process was quick and simple. The visa card also showed up on the delivery date customer services advised me on. However the concern is seeing many comments where monese have unfairly held peoples money or when they have had there salary paid in. I currently do not have a bank and am hoping to get my wages put in my monese account but i just simply cannot risk them holding a months worth of work. can anyone let me know if i should trust this company or not!? many thanks Reviewed on: 15th December 2016

Reply from Monese Hi Matthew - thanks for your feedback and for sharing your concerns. Most of our customers actually get their salary paid into their Monese account and have no issues whatsoever - we hope you've found yours useful since! Sometimes accounts do get locked, but it often happens temporarily as a precaution. Feel free to find out more about our security features here: monese.com/features/security Response date: 14th February 2018

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