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Desmond woghiren

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Review of the Monese, Money Account:

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Very inefficient Bank not what it advertises!

Very very poor customer service took too long to upgrade account to a full account after several repeated emails! Takes too long to answer telephone calls average wait 15-20mins! Closed account for no reason and no notice given, freezing funds like a dictatorship! Under the guise of asking stupid irrelevant questions before before returning funds! Still waiting said 10 working days which is unacceptable! Thoroughly useless bank not worth the charge or hassle! Reviewed on: 19th December 2016

Reply from Monese Hi Desmond - thanks for your feedback and sorry to hear you've had issues with your account. We only close accounts in the most extreme of circumstances, and often only temporarily as a precaution. You can find more details in our Terms at monese.com/terms - and of course feel free to get in touch by phone if you have any further questions! Response date: 14th February 2018

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