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HyperJar: Adult Account reviews

Name: Adult Account
Rating: 4.89 (2551 reviews)

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4.87

Based on 2,551 reviews, last reviewed 18th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Saves me a lot of money I regularly saved at least 4-10 % on everything from my coffee, to my food to my travel thanks to the vouchers. Also love using a shared jar for a gro... Read more Reviewed on: 21st October 2024

Latest lowest rating:

1

DO NOT TRUST YOUR MONEY WITH HyperJar. DO NOT TRUST YOUR MONEY WITH HYPERJAR HyperJar offers an attractive product, but unfortunately, customer service—the most critical aspect—is where th... Read more Reviewed on: 18th November 2024

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About this product

HyperJar Adult is a free app and prepaid debit card that helps adults and families manage their money.

Using the HyperJar app, you can divide money into digital jars for different expenses, like bills, eating out and saving. You can also split bills through shared jars.

HyperJar app reviews help you find out what it’s really like to be a customer. If you’ve used HyperJar before, you can also leave a review and share your experience.

HyperJar Adult Account reviews (2551)

Review of the HyperJar, Adult Account:

DO NOT TRUST YOUR MONEY WITH HyperJar.

DO NOT TRUST YOUR MONEY WITH HYPERJAR HyperJar offers an attractive product, but unfortunately, customer service—the most critical aspect—is where they fall short. Recently, my account was frozen after receiving funds from a known sender. I was asked to provide documents to verify the transaction and complied, sending everything they requested. The compliance email from HyperJar specifically stated: “Proof of the source of funds (such as a payslip, a bank receipt, or statement) for the following” As this was a self-employment payment, I couldn’t provide a payslip. However, the sender kindly supplied a bank receipt with full details, including the Faster Payment reference. When I submitted this to HyperJar, their response was: “Unfortunately, a payment receipt would not usually be sufficient to verify the source of funds.” This contradictory response highlights the inconsistency and ineffectiveness of their support team. The email also mentioned: “As soon as we receive and verify the requested documents, we can complete our review.” This was misleading. The so-called “compliance team” operates behind a smokescreen; they don’t provide a direct contact number, personal emails, or even respond with a representative’s name. There’s no timeline or ETA, leaving customers in the dark. HyperJar’s customer service is a web of empty promises. Their responses on Trustpilot are purely for show—to boost their rating and attract new customers, not to resolve issues. Don’t be deceived by the positive reviews; they don’t prioritize real customer concerns. Even trying to file a formal complaint is another layer of frustration. Their complaint procedure, stated on the website, includes: “How to make a complaint? •. Using the chat featureApp • Emailing us at: • Sending mail to us at HyperJar, However, if you try to initiate a complaint via live chat, you’ll either be disconnected or told to send an email—which often goes unanswered. DO NOT TRUST YOUR MONEY WITH HYPERJAR. Their “customer service” is just a facade, and they do not care about resolving your concerns. Reviewed on: 18th November 2024

Friendly good service and easy app services

Friendly good service and easy app services Reviewed on: 28th March 2024

Extremely helped up for budgeting and staying on top...

Extremely helped up for budgeting and staying on top of my money, and a very easy to use layout. I've become much better at saving and staying on top of my money since joining hyperjar, and will continue to use it. Reviewed on: 28th March 2024

Would Recommend

Quick to set up and User friendly Reviewed on: 28th March 2024

my daughter loves it .

my daughter loves it . She uses it in day to day spending . Haha. Reviewed on: 28th March 2024

Hyperjar allows me to teach my kids about money.

Hyperjar allows me to teach my kids about money. Reviewed on: 28th March 2024

Had a great experience using Hyper jar and its great...

Had a great experience using Hyper jar and its great for my kids too. Highly recommended Reviewed on: 28th March 2024

Hyper jar is a good way if you want to save money.

Hyper jar is a good way if you want to save money. You can put it in your account and technically forget about it Reviewed on: 28th March 2024

Excellent way to manage bills with others

Excellent way to manage bills with others Reviewed on: 27th March 2024

For the first time in my life I’m finding it really...

For the first time in my life I’m finding it really easy to budget and save money. I recommend hyper jar to everyone Reviewed on: 27th March 2024

i’ve been with hyperjar since the beginning, 20/09/2...

i’ve been with hyperjar since the beginning, 20/09/21, i had no choice but to open an account with them, due to my previous banks closing down, it is a great app to keep money and can also link my main bank account (revolut) which is useful if i need to take money out, it would be great if i could use the physical card to withdraw money, other than that it is amazing and i would highly recommend for anyone needing an online account to store money such as savings. the help chat is very friendly and the app is intuitive and user friendly. big up hyperjar! Reviewed on: 27th March 2024

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