Write a review

HyperJar: Adult Account reviews

Name: Adult Account
Rating: 4.89 (2551 reviews)

View other HyperJar products

4.87

Based on 2,551 reviews, last reviewed 18th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Saves me a lot of money I regularly saved at least 4-10 % on everything from my coffee, to my food to my travel thanks to the vouchers. Also love using a shared jar for a gro... Read more Reviewed on: 21st October 2024

Latest lowest rating:

1

DO NOT TRUST YOUR MONEY WITH HyperJar. DO NOT TRUST YOUR MONEY WITH HYPERJAR HyperJar offers an attractive product, but unfortunately, customer service—the most critical aspect—is where th... Read more Reviewed on: 18th November 2024

Read all reviews See your review

About this product

HyperJar Adult is a free app and prepaid debit card that helps adults and families manage their money.

Using the HyperJar app, you can divide money into digital jars for different expenses, like bills, eating out and saving. You can also split bills through shared jars.

HyperJar app reviews help you find out what it’s really like to be a customer. If you’ve used HyperJar before, you can also leave a review and share your experience.

HyperJar Adult Account reviews (2551)

Review of the HyperJar, Adult Account:

DO NOT TRUST YOUR MONEY WITH HyperJar.

DO NOT TRUST YOUR MONEY WITH HYPERJAR HyperJar offers an attractive product, but unfortunately, customer service—the most critical aspect—is where they fall short. Recently, my account was frozen after receiving funds from a known sender. I was asked to provide documents to verify the transaction and complied, sending everything they requested. The compliance email from HyperJar specifically stated: “Proof of the source of funds (such as a payslip, a bank receipt, or statement) for the following” As this was a self-employment payment, I couldn’t provide a payslip. However, the sender kindly supplied a bank receipt with full details, including the Faster Payment reference. When I submitted this to HyperJar, their response was: “Unfortunately, a payment receipt would not usually be sufficient to verify the source of funds.” This contradictory response highlights the inconsistency and ineffectiveness of their support team. The email also mentioned: “As soon as we receive and verify the requested documents, we can complete our review.” This was misleading. The so-called “compliance team” operates behind a smokescreen; they don’t provide a direct contact number, personal emails, or even respond with a representative’s name. There’s no timeline or ETA, leaving customers in the dark. HyperJar’s customer service is a web of empty promises. Their responses on Trustpilot are purely for show—to boost their rating and attract new customers, not to resolve issues. Don’t be deceived by the positive reviews; they don’t prioritize real customer concerns. Even trying to file a formal complaint is another layer of frustration. Their complaint procedure, stated on the website, includes: “How to make a complaint? •. Using the chat featureApp • Emailing us at: • Sending mail to us at HyperJar, However, if you try to initiate a complaint via live chat, you’ll either be disconnected or told to send an email—which often goes unanswered. DO NOT TRUST YOUR MONEY WITH HYPERJAR. Their “customer service” is just a facade, and they do not care about resolving your concerns. Reviewed on: 18th November 2024

Brilliant for family budgeting

Have set up hyperjar accounts for myself , my partner and my children. It's a brilliant way for us to manage our budget and save for things we want to do. Reviewed on: 27th March 2024

Really great app

Really great app. Can make lots of different jars & add photos to them which helps with inspiration & motivation to save. Can move money easily. Can see what my kids are spending. Can easily & quickly freeze my card & my kids cards Can see the pin numbers for all cards of needed. Can order a replacement card through the app if one is lost or stolen. No charge to use the cards or the app. Reviewed on: 27th March 2024

excellent service great for the the kids to use inst...

excellent service great for the the kids to use instead of having a big bank account. easy to use to transfer money in and out Reviewed on: 27th March 2024

Great app

Really love using HyperJar. Really easy to keep an eye on how much you’ve got saved for different things and so easy to move money about Reviewed on: 27th March 2024

Simply the best online

It's the most secure online banking I have ever used Reviewed on: 27th March 2024

We love HyperJar!

HyperJar is great. I love that myself and my children can all save in one place. It’s easy to use and love how easy it is to switch money between jars. No monthly fees is a great added bonus too! Reviewed on: 27th March 2024

It’s been brilliant using the app to save and divide...

It’s been brilliant using the app to save and divide into Jars. Kids cards and Jars are great too. Reviewed on: 27th March 2024

Hyperjar is the most fantastic in every way its a fa...

Hyperjar is the most fantastic in every way its a fantastic bank Very polite and helpful Reviewed on: 27th March 2024

It's fantastic to have a visual on which jars I'm sa...

It's fantastic to have a visual on which jars I'm saving in. Christmas and birthdays have become much easier financially as well as saving for holidays. The kids have their own cards which is fantastic for my daughter in school. As well as them having extra jars for what they want to save for. I recommend hyperjar to so many people and they have then joined because of how easy it is to use. Reviewed on: 27th March 2024

Works for me and the kids

Good to see what the kids are spending and easy transfers. Give the kids some independence and financial literacy Reviewed on: 27th March 2024

Do you have a different HyperJar product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings App
from Chip 4.92 from 14663 reviews
Money Transfer
from Currency Solutions 5.00 from 1 reviews
Payments
from GoCardless 5.00 from 6 reviews

There's still more to see!

HyperJar has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub