Write a review

HyperJar: Adult Account reviews

Name: Adult Account
Rating: 4.89 (2551 reviews)

View other HyperJar products

4.87

Based on 2,551 reviews, last reviewed 18th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Saves me a lot of money I regularly saved at least 4-10 % on everything from my coffee, to my food to my travel thanks to the vouchers. Also love using a shared jar for a gro... Read more Reviewed on: 21st October 2024

Latest lowest rating:

1

DO NOT TRUST YOUR MONEY WITH HyperJar. DO NOT TRUST YOUR MONEY WITH HYPERJAR HyperJar offers an attractive product, but unfortunately, customer service—the most critical aspect—is where th... Read more Reviewed on: 18th November 2024

Read all reviews See your review

About this product

HyperJar Adult is a free app and prepaid debit card that helps adults and families manage their money.

Using the HyperJar app, you can divide money into digital jars for different expenses, like bills, eating out and saving. You can also split bills through shared jars.

HyperJar app reviews help you find out what it’s really like to be a customer. If you’ve used HyperJar before, you can also leave a review and share your experience.

HyperJar Adult Account reviews (2551)

Review of the HyperJar, Adult Account:

DO NOT TRUST YOUR MONEY WITH HyperJar.

DO NOT TRUST YOUR MONEY WITH HYPERJAR HyperJar offers an attractive product, but unfortunately, customer service—the most critical aspect—is where they fall short. Recently, my account was frozen after receiving funds from a known sender. I was asked to provide documents to verify the transaction and complied, sending everything they requested. The compliance email from HyperJar specifically stated: “Proof of the source of funds (such as a payslip, a bank receipt, or statement) for the following” As this was a self-employment payment, I couldn’t provide a payslip. However, the sender kindly supplied a bank receipt with full details, including the Faster Payment reference. When I submitted this to HyperJar, their response was: “Unfortunately, a payment receipt would not usually be sufficient to verify the source of funds.” This contradictory response highlights the inconsistency and ineffectiveness of their support team. The email also mentioned: “As soon as we receive and verify the requested documents, we can complete our review.” This was misleading. The so-called “compliance team” operates behind a smokescreen; they don’t provide a direct contact number, personal emails, or even respond with a representative’s name. There’s no timeline or ETA, leaving customers in the dark. HyperJar’s customer service is a web of empty promises. Their responses on Trustpilot are purely for show—to boost their rating and attract new customers, not to resolve issues. Don’t be deceived by the positive reviews; they don’t prioritize real customer concerns. Even trying to file a formal complaint is another layer of frustration. Their complaint procedure, stated on the website, includes: “How to make a complaint? •. Using the chat featureApp • Emailing us at: • Sending mail to us at HyperJar, However, if you try to initiate a complaint via live chat, you’ll either be disconnected or told to send an email—which often goes unanswered. DO NOT TRUST YOUR MONEY WITH HYPERJAR. Their “customer service” is just a facade, and they do not care about resolving your concerns. Reviewed on: 18th November 2024

Great bank

Great bank, great kids accounts. Reviewed on: 10th April 2024

Great Saving Tool

Great saving tool for families and love the cash back option to help save even more! Reviewed on: 10th April 2024

Amazing app, great customer service.

Amazing app, great customer service. Reviewed on: 10th April 2024

Love hyperjar!

Love hyperjar - saves me money at my favourite brands Reviewed on: 9th April 2024

Greagrandkidst for my grand children

Great for my grand children thy love paying for stuff on there card and don't have 2 ask for money Reviewed on: 8th April 2024

Understand easily

Easy to use and easy to understand Reviewed on: 31st March 2024

Easy to use and understand

Easy to use, excellent UI/UX, simple app, gives freedom with oversight Reviewed on: 31st March 2024

I love the app but i been waiting for so long to ope...

I love the app but i been waiting for so long to open up my account fully Reviewed on: 30th March 2024

I love being able to divide my money into jars and a...

I love being able to divide my money into jars and automate the direct debit in every month. I am able to budget so much better thanks to hpyerjar. I that you can allocate shops to jars and share with friends and family. All for free. Its incredible. I have told everyone I know to make a budget and use this app if you want to make ot a cash free budget. Reviewed on: 29th March 2024

I enjoy Hyper jar when first joined and still enjoyi...

I enjoy Hyper jar when first joined and still enjoying some of the perks but don’t like how I get charged for topping up for less than £10 Reviewed on: 29th March 2024

Do you have a different HyperJar product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Household finance app
from Nous 4.99 from 103 reviews
Payments
from Square 5.00 from 1 reviews
Spot App
from Spot 5.00 from 65 reviews

There's still more to see!

HyperJar has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub