2022 winners have been announced - View the winners here

Frequently Asked Questions (FAQs)

When does voting commence?

Voting opens on 10th July 2023 and closes on 16th October 2023.

Between the 10 July 2023 and midnight on 17 September 2023, customers can vote for any company they choose and this voting will determine our finalist shortlist. On 20 September 2023 we’ll confirm the finalist shortlist, based on the voting to date. Customers can continue to vote for these finalists until voting closes on 16 October 2023. All votes during the period 10 July and to 16 October will be counted towards the winners.

How can my firm be nominated?

Please complete our short form here to register your interest. We’ll let you know the next steps and if you’re a consumer facing provider, we’ll make sure you have a review page on the Smart Money People website.

How much does it cost to take part?

There's no entry cost.

What personal data do we capture?

We ask voters their name and to provide an email address. This helps us to validate votes and to communicate with the winner of our prize draw. We do not capture any account specific information, nor do we share this data with third parties. We are registered with the ICO: ZA190919.

Who is eligible to enter?

The awards are open to all financial firms within the insurance industry. You’re eligible to take part in your product categories. We also have some non-product specific categories. If you have any questions on which categories you’re eligible for, please speak with a member of our events team.

Who can vote?

Customers who are UK residents and aged 18 years and over are eligible to vote in all categories and will be entered into the prize draw.

How does the £1,000 prize competition work?

We will randomly select a winner from all customers that leave a valid review during the voting period. Our Terms and Conditions are available here.

Are employees allowed to vote?

To keep the process fair, employees (or friends and families of employees) are not allowed to vote for the firm they work for.

Can firms enter more than one category?

Yes. You may enter as many different categories as you are eligible for. Please speak with a member of our team if you’re unsure which category to enter.

Can customers vote multiple times?

A customer can vote multiple times for different firms, or the one firm, across different categories. If we detect a customer has left multiple votes for the same firm and category only one vote will be eligible.

Can firms incentivise customers to vote?

To keep the process fair, we do not allow firms to incentivise their customers to vote. If this is detected, these reviews will be removed from the overall rating process to determine winners.

How do we detect ineligible voting?

We work hard to make sure that the results of the Insurance Choice Awards are fair, robust and a reflection of the current state of play in the industry. We've honed a robust validation process to spot suspect voting.

How are winners decided?

Our awards are one of the few awards in the industry solely based on customer feedback. Winners are determined based on the ratings received from the customer feedback, subject to meeting our minimum criteria. Finalist firms, excluding partners, are automatically eligible for our 'Champion' awards.

When are the winners announced?

Winners will be announced at our awards event held at the Underglobe in London on Thursday 9 November 2023. Please visit our events page for more information.

How much does it cost to attend the event?

We will be announcing our event packages shortly. Please contact us if you wish to discuss a bespoke package.

Can my organisation sponsor an award?

We have a range of sponsorship packages available for the Insurance Choice Awards. If you are interested in sponsoring an award, or the event itself, please contact us at [email protected] and we'll send you our sponsorship pack.