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insurethebox: Car Insurance reviews

Name: Car Insurance
Rating: 4.36 (189 reviews)

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3.82

Based on 189 reviews, last reviewed 19th Sep 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

73%

12%

Latest highest rating:

4

Would recommend for new drivers For my first year of driving I had a black box with insurethebox, I like how each month there’s a breakdown of your driving through different areas, p... Read more Reviewed on: 6th March 2024

Latest lowest rating:

1

Just avoid! Where to start? Policy was the cheapest one available for my vehicle, one of the only, if not the only, positive(s) of an Insurethebox policy. So I d... Read more Reviewed on: 19th September 2024

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About this product

For new drivers, finding a car insurance policy that won’t break the bank often proves difficult. Telematics policies, also known as black box policies, are designed to combat this, providing lower renewal rates for younger drivers. But how do you know whether these policies are right for you? We collect insurethebox car insurance reviews to help you make an informed decision for your new insurance provider.

insurethebox provides black box policies designed for new and young drivers, where driving safely can see you rewarded with a discounted renewal price. insurethebox also offers no claims discount (NCD) protection for new drivers, protecting your NCD from as little as one year.

Are you a new or young driver looking for a telematics policy? Check out our insurethebox car insurance reviews to see how policyholders rate their experience. Do you need a larger amount of miles a year than average? Or perhaps you want to use insurethebox’s NCD protection? Are you curious about how policyholders feel insurethebox has scored their driving? Gain insight into the brand by reading our reviews.

Have you had an insurance policy with insurethebox? Leave an honest review today. Was the black box installation quick and simple? Did you have enough miles on your policy? Did you feel that your driving was rated fairly? Were you satisfied with the discounted renewal price that you were given? Write an insurethebox car insurance review to help out our Smart Money People community. Together, we can help people like you make better decisions.

insurethebox Car Insurance reviews (189)

Review of the insurethebox, Car Insurance:

Just avoid!

Where to start? Policy was the cheapest one available for my vehicle, one of the only, if not the only, positive(s) of an Insurethebox policy. So I decided to go ahead and buy it, this was the beginning of my many issues and problems. On trying to purchase the policy through the payment system on the website the money was taken, however the transaction did not finalise, meaning I had been charged the full annual premium without recieving any insurance cover. The live chat feature was no help in resolving this issue, meaning I had to wait over the month for the transaction to be cancelled/bounce back. This then meant I had to borrow money from my family to the tune of £1700 (for a 1.4L hatchback, might I add!) in order to then pay for the policy again over the phone. I then had someone come and install the black box, which had to be hardwire installed into/behind the interior fuse box, we’ll come back to why this will present itself as an issue later. However at this point I had had no other issues. In relation to the supposed bonus miles you can earn. They aren’t worth the ink of the T+Cs written for them. I got given a handful of them during the first month of my policy and then nothing since, that’s another 6 months worth of policy where I got no bonus miles. Even though there had been no change in the standard of my driving, it is simply because I was given a negative score for driving at night and the black box not being intelligent enough to realise half an hour stationary with the engine running also qualifies as a ‘break’ for the ‘taking breaks’ score, as it only qualifies a break as stopped with the engine off, with me also receiving a negative score for that as well. This therefore meant that during the just under 8 months I had the policy I only gained 41 bonus miles, out of a possible 700 miles. I also had a number of issues with the policy portal. This ranged from the mileage indicator being incorrect and sporadically resetting to show that I had done no miles and had the full policy allowment remaining. To the portal simply not working, as it is currently, with me both unable to view my policy documents (important since I have just cancelled my policy and need the cancellation documents) and also buy extra miles. This is especially important since I have run out of my allocation and need more but am ironically unable to pay the insurethebox even more money (£50 for an extra 250 miles). This also brings me to the negative point of how exorbitantly expensive additional miles are. This means that any saving you will have made by going for a cheaper black box policy, you will end having to spend on extra miles once you exceed your allocation. This is the main reason I have terminated my policy early as it worked out cheaper to start a new (non-black box) policy, then continually buy more miles, with it currently costing me £100+ a month in additional miles. There was also a good 2 months where the portal didn’t work at all, meaning I had no idea how many miles I was using or had left, making the whole situation of a black box that much more annoying. That brings me to my final point, the one that most took the pis*. When I went to cancel my policy, I was told that I would have to take my car to a garage to have the black box removed. This is a direct contradiction to what I was previously told by another representative that it could be arranged so that the company that installed the box would remove the black box. So there you have blantant lying and/or omission of information so they could avoid extra work. So in short: Positives - Relatively competitive/low price Negatives - Exorbitant cost of excess miles - Glitchy/broken portal - Inability to know how many miles you have used or have left the majority of the time - Inability to purchase needed extra miles - Non-existent bonus miles - Blantant lying on the part of customer service in regards to what they are and aren’t able to do Reviewed on: 19th September 2024

Very friendly and helpful

I’ve never ever had a problem with this insurance company ! And the lady I spoke to on the phone was very friendly I cannot remember her name but she was so so helpful Reviewed on: 17th September 2020

brilliant

insure the box are brilliant, so easy to use, very friendly customer service! Reviewed on: 17th September 2020

Great for your first year driving.

The price of the insurance and the cover is very reasonable for my circumstances and the level of cover is a lot more extensive as compared to it’s competitors. The scores help you stay on track and most importantly SAFE while your first year of driving which is key because this year is when you’ll be most prone to get in a collision. Definitely would recommend having a black box based mileage policy as it can slash your insurance premium by a half! Reviewed on: 17th September 2020

Fantastic

I haven’t had any complaints about my insurance, Feedback on my driving has been excellent Reviewed on: 17th September 2020

Amazing

Amazingly Quick, efficient and so helpful Reviewed on: 17th September 2020

Fantastic and helpful

Insurance was great price and easy to work with and very negotiable with help Reviewed on: 17th September 2020

Excellent service

I am a first time driver and was unsure about what was included in the policy and how it worked. Really friendly and helpful staff that helped me understand this a bit more. Would definitely recommend to friends and family, and first time drivers Reviewed on: 17th September 2020