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insurethebox: Car Insurance reviews

Name: Car Insurance
Rating: 4.36 (189 reviews)

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3.82

Based on 189 reviews, last reviewed 19th Sep 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

73%

12%

Latest highest rating:

4

Would recommend for new drivers For my first year of driving I had a black box with insurethebox, I like how each month there’s a breakdown of your driving through different areas, p... Read more Reviewed on: 6th March 2024

Latest lowest rating:

1

Just avoid! Where to start? Policy was the cheapest one available for my vehicle, one of the only, if not the only, positive(s) of an Insurethebox policy. So I d... Read more Reviewed on: 19th September 2024

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About this product

For new drivers, finding a car insurance policy that won’t break the bank often proves difficult. Telematics policies, also known as black box policies, are designed to combat this, providing lower renewal rates for younger drivers. But how do you know whether these policies are right for you? We collect insurethebox car insurance reviews to help you make an informed decision for your new insurance provider.

insurethebox provides black box policies designed for new and young drivers, where driving safely can see you rewarded with a discounted renewal price. insurethebox also offers no claims discount (NCD) protection for new drivers, protecting your NCD from as little as one year.

Are you a new or young driver looking for a telematics policy? Check out our insurethebox car insurance reviews to see how policyholders rate their experience. Do you need a larger amount of miles a year than average? Or perhaps you want to use insurethebox’s NCD protection? Are you curious about how policyholders feel insurethebox has scored their driving? Gain insight into the brand by reading our reviews.

Have you had an insurance policy with insurethebox? Leave an honest review today. Was the black box installation quick and simple? Did you have enough miles on your policy? Did you feel that your driving was rated fairly? Were you satisfied with the discounted renewal price that you were given? Write an insurethebox car insurance review to help out our Smart Money People community. Together, we can help people like you make better decisions.

insurethebox Car Insurance reviews (189)

Review of the insurethebox, Car Insurance:

Absolutely 0 stars if I could

The incorrect driving data have caused the significant increase of my next year's premium. 1. On 16/07/2022, Insurethebox sent me a letter saying Insurethebox would decline to provide a renewal offer. I was surprised by this decision because I have driven well in the last year and I have never made any claims since I got the license in 2019. I have realized there must be something wrong. Then I found the black box installed on my car last year has never worked properly. My account dashboard shows there are 0 driven miles in the last 11 months. Insurethebox has also admitted there have been errors in the black box. I have also found I can’t get reasonable insurance policy from other providers due to the faulty black box. 2. On 22/07/2022, Insurethebox provided a renewal offer £841.03, which is significantly higher than last year’s premium £625.21. I then contacted the customer service, and they even claimed the faulty black box worked in my favour and helped to reduce the premium. This is completely nonsense, as my renewal car insurance premium is significantly higher than last year. It is a common sense that the premium will be much cheaper when a driver has more driving history. Insurethebox claimed the bonus miles (which might be just a minor factor) helped to reduce the premium, but Insurethebox deliberately ignored the most important factor, driving history. As we all know, a new driver without any driving history will need to pay higher premium. My premium in 2021 was much cheaper (£300 less) than 2020 because there were driving data in 2020-2021. Now the premium is much higher, because there was no driving record in 2021-2022. I have also asked many of my friends, and their premium this year is similar to (or cheaper than) last year. Clearly, the unusual higher premium is caused by the faulty black box. Now I have to pay significantly more because of Insurethebox’s fault. I have contacted Insurethebox customer service and complaint team via email several times, but it appears Insurethebox people don’t want to rectify the mistake, nor solve the problem. I contacted customer service on 26/07/26 via live chat, and requested a callback. The staff of Insurethebox (called Lucy) promised that a senior manger would call me on the same day (26/07/2022), but this has never happened. I am really disappointed by the worst service. I have learned from Financial Ombudsman Service, Insurethebox should cover any increased cost because the black box has not worked properly. I will need to make a formal complaint to Financial Ombudsman Service if the issue is not properly resolved. Reviewed on: 26th July 2022

Me Hani Thaher

It was very good company I have been joyed for ever Reviewed on: 17th September 2020

Simple, fair and outstanding!

I have been with insurethebox for nearly a year and they are amazing! The customer service is excellent and the website is so easy to use, wouldn't go to anyone else. Reviewed on: 17th September 2020

Amazing

Really amazing insurance company, A + service Reviewed on: 17th September 2020

Great customer service

Easy to use Very proactive Competitive prices Reviewed on: 17th September 2020

Affordable, outstanding service.

Insure the box without a doubt helped make my dream of being insured on my first car come true, they did this by being the most reasonably priced from all other insurers, along with giving me a very good amount of annual milage for how much I was paying. Finally the service which I had received when making changes to my insurance was outstanding and very efficient. Reviewed on: 17th September 2020

Delighted Customer

Ideal for young, new drivers. Easy online process. Monthly scorecard easy and informative. Love earning extra miles for good driving. Reviewed on: 17th September 2020

Great Insurance Provider for young drivers

I’ve been with Insure The Box since March 2020. So far my experience has been great. I can’t say I’ve had any issues with them. The online chat is very handy with a quick response time. The weekly stats are very informative and let’s you know what you are doing well as well as what I can improve on. Reviewed on: 17th September 2020

Brilliant company

Amazing value for money, protected my no claims even though I’m a young driver (20) no issues with black box policy am very impressed Reviewed on: 17th September 2020

Simple

They are simple, reliable and quick. Reviewed on: 17th September 2020

Fabulous

One of the best insurer, I like policy with telematics especially for new and very young drivers, it makes them drive more carefully and safely.. Reviewed on: 17th September 2020