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insurethebox: Car Insurance reviews

Name: Car Insurance
Rating: 4.36 (189 reviews)

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3.82

Based on 189 reviews, last reviewed 19th Sep 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

73%

12%

Latest highest rating:

4

Would recommend for new drivers For my first year of driving I had a black box with insurethebox, I like how each month there’s a breakdown of your driving through different areas, p... Read more Reviewed on: 6th March 2024

Latest lowest rating:

1

Just avoid! Where to start? Policy was the cheapest one available for my vehicle, one of the only, if not the only, positive(s) of an Insurethebox policy. So I d... Read more Reviewed on: 19th September 2024

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About this product

For new drivers, finding a car insurance policy that won’t break the bank often proves difficult. Telematics policies, also known as black box policies, are designed to combat this, providing lower renewal rates for younger drivers. But how do you know whether these policies are right for you? We collect insurethebox car insurance reviews to help you make an informed decision for your new insurance provider.

insurethebox provides black box policies designed for new and young drivers, where driving safely can see you rewarded with a discounted renewal price. insurethebox also offers no claims discount (NCD) protection for new drivers, protecting your NCD from as little as one year.

Are you a new or young driver looking for a telematics policy? Check out our insurethebox car insurance reviews to see how policyholders rate their experience. Do you need a larger amount of miles a year than average? Or perhaps you want to use insurethebox’s NCD protection? Are you curious about how policyholders feel insurethebox has scored their driving? Gain insight into the brand by reading our reviews.

Have you had an insurance policy with insurethebox? Leave an honest review today. Was the black box installation quick and simple? Did you have enough miles on your policy? Did you feel that your driving was rated fairly? Were you satisfied with the discounted renewal price that you were given? Write an insurethebox car insurance review to help out our Smart Money People community. Together, we can help people like you make better decisions.

insurethebox Car Insurance reviews (189)

Review of the insurethebox, Car Insurance:

Absolutely 0 stars if I could

The incorrect driving data have caused the significant increase of my next year's premium. 1. On 16/07/2022, Insurethebox sent me a letter saying Insurethebox would decline to provide a renewal offer. I was surprised by this decision because I have driven well in the last year and I have never made any claims since I got the license in 2019. I have realized there must be something wrong. Then I found the black box installed on my car last year has never worked properly. My account dashboard shows there are 0 driven miles in the last 11 months. Insurethebox has also admitted there have been errors in the black box. I have also found I can’t get reasonable insurance policy from other providers due to the faulty black box. 2. On 22/07/2022, Insurethebox provided a renewal offer £841.03, which is significantly higher than last year’s premium £625.21. I then contacted the customer service, and they even claimed the faulty black box worked in my favour and helped to reduce the premium. This is completely nonsense, as my renewal car insurance premium is significantly higher than last year. It is a common sense that the premium will be much cheaper when a driver has more driving history. Insurethebox claimed the bonus miles (which might be just a minor factor) helped to reduce the premium, but Insurethebox deliberately ignored the most important factor, driving history. As we all know, a new driver without any driving history will need to pay higher premium. My premium in 2021 was much cheaper (£300 less) than 2020 because there were driving data in 2020-2021. Now the premium is much higher, because there was no driving record in 2021-2022. I have also asked many of my friends, and their premium this year is similar to (or cheaper than) last year. Clearly, the unusual higher premium is caused by the faulty black box. Now I have to pay significantly more because of Insurethebox’s fault. I have contacted Insurethebox customer service and complaint team via email several times, but it appears Insurethebox people don’t want to rectify the mistake, nor solve the problem. I contacted customer service on 26/07/26 via live chat, and requested a callback. The staff of Insurethebox (called Lucy) promised that a senior manger would call me on the same day (26/07/2022), but this has never happened. I am really disappointed by the worst service. I have learned from Financial Ombudsman Service, Insurethebox should cover any increased cost because the black box has not worked properly. I will need to make a formal complaint to Financial Ombudsman Service if the issue is not properly resolved. Reviewed on: 26th July 2022

Amazing insurance company especially for new drivers.

My experience has be amazing so far. Insure the box has set such a high standard for insurance they have been so helpful with everything. One of the best perks of insurethebox is not having an curfew it really makes your feel in control as no one is setting rules however to the point insurethebox is an amazing insurance and would recommend to everyone. Reviewed on: 17th September 2020

Car insurance

I am extremely pleased with the company. They are able to cope with any issue and come with a solution for it. They have very good offers for insurance. The black box that's mounted on the car allows me to know how many miles I have gone through, as well as keeping an evidence on them. I am also very satisfied with the company and I'm looking forward to collaborate again for as long as possible. Reviewed on: 17th September 2020

Very good

Insurance group is very good and they don’t hassle you like many other insurers also give very cheap quotes to young drivers especially like myself also very easy to access and use all together very happy and a good insurance group :) Reviewed on: 17th September 2020

No nonsense car Insurance!

Insurethebox is really professional and the terms and conditions of the car Insurance are very straightforward. Knowing that a ‘black box’ is fitted to my car has made me become a better driver! The monthly review of my driving is really helpful. I would definitely recommend this Insurer. Reviewed on: 17th September 2020

Amazing price and product

Great price by far in comparison to other companies and the black box feature helps to improve quality of driving. Reviewed on: 17th September 2020

Awesome

The informations were clear the customer service was awesome and the service time was accurate overall great team please keep up the good works guys Reviewed on: 17th September 2020

Fantastic

They are a fantastic company. Very helpful. Very good for new time drivers and also offer business insurance whilst still using the box and the chance to update your miles. Reviewed on: 17th September 2020

Easy friendly and straightforward

Since I have insurance with you guys I am in bit relief and telling everyone to have insurance with you guys Reviewed on: 17th September 2020

Great.

Helpful insurance provider, they have assisted me with all my insurance needs Reviewed on: 17th September 2020

Does exactly what it says!

This company promised bonus miles for careful driving, it delivers! It promises transparency in the portal, it delivers! It promises competitive quotes, it delivers! So far so good and I would definitely recommend. Reviewed on: 17th September 2020

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