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insurethebox: Car Insurance reviews

Name: Car Insurance
Rating: 4.36 (189 reviews)

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3.82

Based on 189 reviews, last reviewed 19th Sep 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

73%

12%

Latest highest rating:

4

Would recommend for new drivers For my first year of driving I had a black box with insurethebox, I like how each month there’s a breakdown of your driving through different areas, p... Read more Reviewed on: 6th March 2024

Latest lowest rating:

1

Just avoid! Where to start? Policy was the cheapest one available for my vehicle, one of the only, if not the only, positive(s) of an Insurethebox policy. So I d... Read more Reviewed on: 19th September 2024

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About this product

For new drivers, finding a car insurance policy that won’t break the bank often proves difficult. Telematics policies, also known as black box policies, are designed to combat this, providing lower renewal rates for younger drivers. But how do you know whether these policies are right for you? We collect insurethebox car insurance reviews to help you make an informed decision for your new insurance provider.

insurethebox provides black box policies designed for new and young drivers, where driving safely can see you rewarded with a discounted renewal price. insurethebox also offers no claims discount (NCD) protection for new drivers, protecting your NCD from as little as one year.

Are you a new or young driver looking for a telematics policy? Check out our insurethebox car insurance reviews to see how policyholders rate their experience. Do you need a larger amount of miles a year than average? Or perhaps you want to use insurethebox’s NCD protection? Are you curious about how policyholders feel insurethebox has scored their driving? Gain insight into the brand by reading our reviews.

Have you had an insurance policy with insurethebox? Leave an honest review today. Was the black box installation quick and simple? Did you have enough miles on your policy? Did you feel that your driving was rated fairly? Were you satisfied with the discounted renewal price that you were given? Write an insurethebox car insurance review to help out our Smart Money People community. Together, we can help people like you make better decisions.

insurethebox Car Insurance reviews (189)

Review of the insurethebox, Car Insurance:

Absolutely 0 stars if I could

The incorrect driving data have caused the significant increase of my next year's premium. 1. On 16/07/2022, Insurethebox sent me a letter saying Insurethebox would decline to provide a renewal offer. I was surprised by this decision because I have driven well in the last year and I have never made any claims since I got the license in 2019. I have realized there must be something wrong. Then I found the black box installed on my car last year has never worked properly. My account dashboard shows there are 0 driven miles in the last 11 months. Insurethebox has also admitted there have been errors in the black box. I have also found I can’t get reasonable insurance policy from other providers due to the faulty black box. 2. On 22/07/2022, Insurethebox provided a renewal offer £841.03, which is significantly higher than last year’s premium £625.21. I then contacted the customer service, and they even claimed the faulty black box worked in my favour and helped to reduce the premium. This is completely nonsense, as my renewal car insurance premium is significantly higher than last year. It is a common sense that the premium will be much cheaper when a driver has more driving history. Insurethebox claimed the bonus miles (which might be just a minor factor) helped to reduce the premium, but Insurethebox deliberately ignored the most important factor, driving history. As we all know, a new driver without any driving history will need to pay higher premium. My premium in 2021 was much cheaper (£300 less) than 2020 because there were driving data in 2020-2021. Now the premium is much higher, because there was no driving record in 2021-2022. I have also asked many of my friends, and their premium this year is similar to (or cheaper than) last year. Clearly, the unusual higher premium is caused by the faulty black box. Now I have to pay significantly more because of Insurethebox’s fault. I have contacted Insurethebox customer service and complaint team via email several times, but it appears Insurethebox people don’t want to rectify the mistake, nor solve the problem. I contacted customer service on 26/07/26 via live chat, and requested a callback. The staff of Insurethebox (called Lucy) promised that a senior manger would call me on the same day (26/07/2022), but this has never happened. I am really disappointed by the worst service. I have learned from Financial Ombudsman Service, Insurethebox should cover any increased cost because the black box has not worked properly. I will need to make a formal complaint to Financial Ombudsman Service if the issue is not properly resolved. Reviewed on: 26th July 2022

easy house insurance website

i passed my test and when i got home just took 15 mins to get car insured. at reasonable price. well pleased Reviewed on: 17th September 2020

Very very good insurance!

Very happy with this insurance, cheap and reliable. Overall very very good! Reviewed on: 17th September 2020

Most impressive Customer service!!!

Im pleased with my policy from Insurethebox, customer service is just perfect, problems are always solved no matter the circumstances, fair policy price and motivates me to drive safe. Reviewed on: 17th September 2020

Great

Great service and hassle free! Engineer was out quick and got the job done! Always receive updates on how my driving is! Reviewed on: 17th September 2020

Best !

Actually encourage you to drive on motorways with fewer restrictions than other black box providers. Great price also. Would recommend. Reviewed on: 17th September 2020

No problems

Had no problem with them! Great Reviewed on: 17th September 2020

Excellent premiums and matching service

I first encountered Insure the box when one of their insured drivers ran into my car. Insure the box could not have been bettered in the efficiency with which they dealt with my claim. When I was seeking a quote for my new car, ItB quoted a premium about 40% lower than the next best quote. Good service and lower premium, what's not to like? Reviewed on: 17th September 2020

Never heard of any insurance better !!

Insure the box has helped me with my journey in learning to drive and giving me the best prices for insurance once I passed, I feel they give perfectly accurate summarys and with there bonus miles it really keeps u wanted to keep to a correct level of driving to get that reward each month. Massively recommend Insure the box. Reviewed on: 17th September 2020

The best I have compare

The box remind me to drive safe And confidently... Reviewed on: 17th September 2020

Best company going

They are the best I’ve EVER BEEN WITH!!! Reviewed on: 17th September 2020

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