Customer service is shocking, arrogant, rude and un helpful, that want to charge late fees rather than extended repayment for 10 days

Laybuy was really good until it got rid of Amazon and Ebay.. I never had a problem with them but now I just don’t really... Laybuy was really good until it got rid of Amazon and Ebay.. I never had a problem with them but now I just don’t really use them since they stopped offering the use of these companies. I liked how you could pay in 6, you could also push your next payment back a week or two without any charge (although I think they have gotten rid of this feature too!). It doesn’t have much use to me, I will use it occasionally but far less than I did before. Read more Read less

My account got hacked on 14th February & after numerous emails I've still not had any response! I'm now getting 5 late payment fees on... My account got hacked on 14th February & after numerous emails I've still not had any response! I'm now getting 5 late payment fees on my account a week!! My bank has blocked my card & logged fraud! Its a absolute disgrace not being able to get in contact with laybuy about this!! I will be closing my account if & when this gets sorted & will never use them again!! Read more Read less

Fraud on account, keep trying to take payments from blocked bank card and now incurring late payment fees and my credit report has dropped 106... Fraud on account, keep trying to take payments from blocked bank card and now incurring late payment fees and my credit report has dropped 106 points because of it, no reply to multiple emails and chats Read more Read less

If I could give no stars I would, Laybuy are yet to respond to my emails. I have read loads of over reviews from customers... If I could give no stars I would, Laybuy are yet to respond to my emails. I have read loads of over reviews from customers reporting the same issue. Customer service no such thing with this company It’s been over a month, I’ve had a duplicate order been added to my schedule which I’ve reported, I’ve not heard a thing not even a curtesy email. Read more Read less

After a big data breach I contacted Laybuy to let them know my account had been hacked and there was a large order on my... After a big data breach I contacted Laybuy to let them know my account had been hacked and there was a large order on my account. Since then they have ignored all my attempts to contact them. Do not trust them. They don't protect you or care about you or your experience Read more Read less

It’s fine until there is a problem. They have no customer services. Emails go ignored, their chat messages go unread and you just end up... It’s fine until there is a problem. They have no customer services. Emails go ignored, their chat messages go unread and you just end up in circles using their FAQs. They have just had a data breach and many people have had money taken and unable to access their accounts. They are still taking my money but I am unable to manage my account. Honestly there are plenty of BNPL companies that have customer services. Use them! Read more Read less

Stay well clear of this company fraudulent activity going on peoples account getting hacked and buying things with other peoples money and a lot of... Stay well clear of this company fraudulent activity going on peoples account getting hacked and buying things with other peoples money and a lot of people can’t access there accounts some people can’t purchase anything and they don’t reply to you or do they care about there costumers someone is doing this they are to afraid to reply if it’s not Laybuy taking peoples money then other People are doing it and they to find out and investigate it I have reported it to bbc watch dog Read more Read less

Do not use this company used them then was frauded for over 2k with there platform tried to speak to them over 10 times via... Do not use this company used them then was frauded for over 2k with there platform tried to speak to them over 10 times via email, messenger, trustpilot no response back my account has had its email changed so can't login to it ridiculous who I have lodge complaints too citizen's advice and paper Read more Read less