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Review of the Laybuy (inactive company), Buy Now Pay Later (discontinued):

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Can’t believe I booked with laybuy travel with TRAVL...

Can’t believe I booked with laybuy travel with TRAVLR that was advertised on Laybuy back in march 2024 for a hotel reservation for June 2024 . I was checking with hotel last night 22may 2024 to be told they was no booking make the gentleman checked all methods and nothing I’ve contacted Laybuy travel and Laybuy and I’m getting no response or confirmation email of my concern and complaint.i was told to make a new reservation with the hotel so I didn’t encounter an issue on my arrival as I’m disabled . I’m so glad I checked but to find out this was a concern … and they charged me £195.40 and haven’t refunded this either. Ive never encountered a problem with this Laybuy company to now the only contact number was an Australian number on this Laybuy travel page. If this doesn’t get resolved then I will have to inform the uk regulators of this site. So I’ve requested my refund and no one is acknowledging my complaint and issue that’s of no fault of my own or the hotel it’s Laybuy travel . Fully payment was made also no booking this is terrible service from a company no customer gets back to your messages either . No acknowledgement from them also. Reviewed on: 23rd May 2024

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