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Marmalade: Specialist Car Insurance reviews

Name: Specialist Car Insurance
Rating: 4.83 (1490 reviews)

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4.81

Based on 1,490 reviews, last reviewed 27th Jul 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

For Learner Drivers Aid contact Marmalade Our son learnt by being insured through Marmalade, then our daughter, throughout Covid, and early next year it will be our youngest. Thanks Maalade. Reviewed on: 10th October 2021

Latest lowest rating:

1

Parents we warned - do NOT risk Marmalade products Parents - be warned. Do NOT risk your children with Marmalade Insurancer Any parents thinking about taking out a policy for one of their children with... Read more Reviewed on: 27th July 2024

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About this product

Marmalade offer a range of specialist car insurance products, be it for learner drivers or even young drivers. If you've used this innovative insurance company, why not leave your review today? You'll be helping other drivers to find out more about what life is like at Marmalade!

Marmalade Specialist Car Insurance reviews (1490)

Review of the Marmalade, Specialist Car Insurance:

Parents we warned - do NOT risk Marmalade products

Parents - be warned. Do NOT risk your children with Marmalade Insurancer Any parents thinking about taking out a policy for one of their children with Marmalade Insurance, please read this and think carefully about going elsewhere. Our child (now 22) was added twice by my wife and I as a Named Driver to my wife's car insurance, in 2020 and 2021 respectively. The product was fine, no issue (we thought) Yesterday, at least 3 and probably 4 years later, we received a letter from a CRS (a Credit Re-assignment agency), addressed to our son at our home address, saying that they had taken over a debt of (wait for it!) £29.26 from Marmalade Insurance, and that I should have no more dealings with Marmalade (who I haven't heard from since the end of the second policy in 2021) as they were now the owners of my son's debt! I called Marmalade and they said they were not able to give me any information about what this sum related to. When I said truthfully that my son had never received any kind of payment request, they gave me an email address. This was my son's email address from his secondary school, that he left in the summer of 2021 and has not been able to access since, like all school leavers It is actually even worse. We checked our records and this confirmed that it was myself in 2020 and my wife in 2021 who had paid for the policies, and therefore my son had been wrongly (and we think illegally) identified by Marmalade as responsible for this paltry sum. i) My son never had any kind of financial contract with Marmalade ii) between 2020 and 2024 he never received a single explanation or payment request from Marmalade of any outstanding sum. If they sent any at all (we have no evidence they did), it was sent to a dead email address that was given in 2020 at the time of his first being added as named learner driver via a Marmalade product, but he then left school as year later iii) Marmalade then seem 4 years later to have basically "sold" the debt of £29 to this Credit Reassignment Services company (online searches show that the business model for firms like CRS is that they normally buy bulk minor debts for around 60-70% of face value). iv) Marmalade customer service refused to give him any detail over the phone, saying that the account was now "owned" by CRS The reason parents should NOT trust a company that acts in this way is not because of £30, which is obviously neither here nor there But Marmalade and their lamentable administration systems and multiple failures are playing with your children's credit histories and future credit searches I am obviously going to establish and reverse any adverse credit report on my son's name made by Marmalade, but parents should be WARNED. Don't be fooled by the slick brand and lovely website. And certainly don't be fooled by the values statement on the Marmalade website - which talks about how they "support young people" and "We work with empathy, and in collaboration with our young community" Empathy and collaboration?! Marmalade just threatened to wreck our son's impeccable credit history and future prospects by flogging a debt incorrectly assigned to him for around £20 to this CRS agency. My wife and I have been customers of Marmalade over three products (two for this son, and 1 for a daughter). Our premiums paid probably close to above £1000 over that time. And the thanks we get is Marmalade playing fast and loose with our son's credit prospects for the sake of £20 Lived experience is how you judge the real values of a company Parents, don't make the mistake we did. Go elsewhere Reviewed on: 27th July 2024

Great experince

Always accurate and fair. Would recommend Reviewed on: 18th September 2021

Very good

Easy to buy and the app is easy to use and navigate Reviewed on: 18th September 2021

Easy and kind

Very easy, got me driving well ! Have been very aware of my driving Reviewed on: 18th September 2021

Shocking

They charged me stupid money to insure a mini 2800 and they don’t update the maps for roads I went round a roundabout that has been there for nearly two years or more at 16 mph and it gets registered as aggressive cornering this is not the only time even on normal roundabouts pretty much any speed is “dangerous” and if you lose service it goes all funny and next minute you speeding double the speed limit then my scrap heap car breaks and tryin got insure a different one haha good luck to you an example Alfa Romeo mito 1.4 sorry you have to be minimum age of 21 to drive this. Not a good experience for me but can’t speak for everyone so if you wanna take the risk go for it but wouldn’t recommend Reviewed on: 18th September 2021

Great Product

Having a policy just for learners or new drivers is great - it means I can use my Mum's car and it does not affect her insurance. Reviewed on: 18th September 2021

Total satisfaction

First class service. Cheapest quote by far. Reviewed on: 18th September 2021

Easy, quick insurance

Works really well, had issues at first with them finding my Dads insurance, after a quick chat on the phone with easy to work with support, my problem was solved and I could get out driving! Reviewed on: 18th September 2021

Transparent

Other insurers were opaque when it came to a provisional driver passing their test and 4-5 fold increases - I think the industry should do more on this. Marmalade however were completely transparent. More insurers need to champion young drivers. Reviewed on: 18th September 2021

Good for insurance

Helps bring price of insurance down Is good and hassle free to use However with the ratings of your driving you get at the end of a drive variables aren’t accounted for so if you have to hard break or accelerate to prevent from crashing you get penalised Overall quality product Reviewed on: 18th September 2021

Marmalade Review

My experience so far has been great. As a new driver finding decent car insurance without a huge price tag was difficult. But when I came across marmalade I was surprised and continue to be surprised as my premium decreases every few months due to my driving skills improving (no distractions, good drive, no hard breaking etc) Will defo recommend for first time drivers Reviewed on: 18th September 2021

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