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Mojo: Mortgage Broker reviews

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4.89
Based on 2,135 reviews, last reviewed 19th Mar 2024
No new 5 star reviews
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Latest highest rating:

5

Excellent experience and got the best mortgage rates. Excellent experience and got the best mortgage rates. Responsive and supported throughout even when due to chain there was a delay. Reviewed on: 19th March 2024
Naseem 's avatar
Naseem

Latest lowest rating:

1

Terrible communication I contacted Mojo Mortgages this past July to seek quotes for a new mortgage. They assured me that they would keep me informed of any rate reductions. ... Read more Reviewed on: 29th December 2023
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Kentgent
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About this product

Using Mojo's online calculator you can find mortgage advice, without fees, in under 1 minute. Mojo also claim to offer to submit your application to the lender and manage the legwork for you. So, if you want to find out more about Mojo’s services, have a look at what our Smart Money People have to say about this product in our Mojo mortgage adviser reviews below.

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Mojo Mortgage Broker reviews (6)

Great first engagement, poor in following the customer

2
I was contacted by Moyo for renewing my Mortgadge. The first communication and the organization of required first activities was great. The problem was on the advancements. Basically the market changed and I had better offers from other providers. I asked for updates Moyo side but nothing, the answer was "you still have the best offer on the market", in the meanwhile I had an offer 0.4% lower from the one provided by Moyo. So basically I went to the other provider. Reviewed on: 27th February 2023
Ach's avatar
Ach

Decent service but caused numerous issues

2
Various issues that I noticed when remortgaging... they managed to get 26 product transfer fees on my mortgage account, 5 were not refunded and I had to complain. Also they got the start date of my contract wrong several times, so again had to complain. Actual customer reps were helpful, but seemed careless. Reviewed on: 27th February 2023
Tempwhdhdhd's avatar
Tempwhdhdhd

Pathetic services

2
There is delay in our Re-mortgage, No follow up from Mojo, and we had to pay higher rate of interest for a month. Reviewed on: 8th March 2022
Ashish Aggarwal's avatar
Ashish Aggarwal

Basic admin

2
Lack of urgency.....had to do most of the chasing myself Reviewed on: 15th February 2022
Franics's avatar
Franics

Poor Experience

2
Started application in November and was allowed to lapse in January despite no outstanding actions and chasing. Now going through a second time but forced into a higher rate and also now incurring higher charges from existing mortgage. Reviewed on: 15th February 2022
Oliver Wilby's avatar
Oliver Wilby

Started ok...

2
Eventually after a few weeks like others have said, you just get ignored. I ended up sneakily having to contact the building society direct. There’s a reason mojo won’t retain this award and have resorted to an email heavy marketing campaign to bribe us with the chance of £1000 to vote for them... Reviewed on: 22nd March 2021
Colin Holmes's avatar
Colin Holmes

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