Write a review

NS&I: Premium Bond reviews

Name: Premium Bond
Rating: 2.96 (140 reviews)

View other NS&I products

3.04

Based on 140 reviews, last reviewed 12th Dec 2024

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

36%

13%

43%

Latest highest rating:

5

I'm so happy I usually don't write comments, I just read some few reviews and go my way, but it will be a heartless act seeing people talk about their ugly experie... Read more Reviewed on: 25th November 2024

Latest lowest rating:

1

81yr old Mother ripped off by NS&I My 81 year old Mother tried to buy some premium bonds for her great-grandson for Christmas. Muddled through trying to order them online, sent a cheque... Read more Reviewed on: 12th December 2024

Read all reviews See your review

About this product

NS&I bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the NS&I's customer service? Smart Money People is fast becoming the UK's leading source of independent NS&I bond reviews. We need your help! By writing your honest reviews, you can help increase trust and transparency in the financial world.

NS&I Premium Bond reviews (140)

Review of the NS&I, Premium Bond:

81yr old Mother ripped off by NS&I

My 81 year old Mother tried to buy some premium bonds for her great-grandson for Christmas. Muddled through trying to order them online, sent a cheque and then heard absolutely nothing from NS&I. Many hours on the phone later, after speaking to someone in a call centre in India, my Mother was told that she hadn't sent a birth certificate or passport details, so they couldn't progress the purchase. They had managed to cash the cheque though and when my Mother told them to cancel the purchase, she was told that they were not able to refund her and that she would have to claim the money back through her bank. Appalling customer service and service in general. How can NS&I take your money before they have completed the actions to check the details of a purchase. Don't bother buying premium bonds, just throw your money in the bin! Reviewed on: 12th December 2024

GREAT CUSTOMER SERVICE

I WAS HAVING PROBLEMS BUT THE STAFF WAS VERY POLITE AND FRIENDLY AND SOUGHTED MY PROBLEM OUT THANKYOU SO MUCH I APPRECIATE IT Reviewed on: 30th July 2022

Rude And Unhelpful Customer Services.

Having been locked out of my account after answering the online security questions CORRECTLY but it telling me they were incorrect, I rang to get a new password. I was again asked a security question which had nothing to do with my NS&I account or online security questions. I was asked to tell them the name of a company I had a store card with in 2010 and was also asked what the credit limit on the store card had been at the time! Utterly ridiculous. I explained that it was impossible to know which store card they were referring to and asked how was I supposed to remember a credit limit from 13 years ago!! Because I didn’t know and was not given the option of answering any other security questions, I was told I now have to wait for a letter to apply for a new password. I then have to sign it and send the letter back before NS&I will allow me to create a new password for my online account! Sorry NS&I but what century are we living in? The person I spoke to was not interested in helping and spoke over me for most of the call. Very poor service in my opinion. Reviewed on: 10th June 2022

Should be investigated for fraud

DO NOT PUT YOUR MONEY WIYH THEM IF YOU WANT TO SEE IT AGAIN. Shameful and criminal stay clear Reviewed on: 26th April 2022

Fraudulent

Absolute Frauds. Do not touch with a barge pole Reviewed on: 12th April 2022

Simple, Safe, Effective

Clear and simple product with great explanations as to the purpose and how Premium Bonds work. Left with no worry as to the safety of my money and a fun but risk free way to potentially win some more. Reviewed on: 31st March 2022

Definitely rigged!

I've had preium bonds since 1988 and never won anything until I reinvested in 2019, then won the smallest prize two months in a row. Since then, nothing again. There seems to be a direct correlation between people buying new bonds and winning. To make things even more dodgy, they make it impossible to manage or withdraw your money. I've been trying for 3 years now, phoning every week but there's always a new problem, such as technical isue, account verification, paper forms I need to sign, more technical issues etc. Do not trust them, and while nobody is going to be able to prove they're corrupt, they absolutely are! Reviewed on: 14th March 2022

Very rude customer service

Phoned up NS&I was constantly talked over and phone manner was very rude and condescending. Truly awful experience. Reviewed on: 12th March 2022

Don't forget Probate

Overall probably as present times one of the best ways to get return on an investment , however after my Father passed last year I was offered the chance to keep the money in the prize draw for a year after his passing. One year later my Mothers in a home with dimetia and I'm now unable to get the funds returned until I jump through all the hoops relating to something not even the helpline can advise on called Probate ! We need these funds right now , NS&I have them and they are no longer in the prize draw , looks like I'm going to have to pay a solicitor money to get my Fathers money back , why was I not told this a year ago ?????? Luckily I managed to register my Mothers NS&I account online and close it , freeing up some funds to prepare her house for sale in order to pay for her new residence , Thanks NS&I for making a tough time of our life even worse. Reviewed on: 26th February 2022

Could not login after 4 password resets

Extra secutity. put 6 digit number into message from NS&I which arrives too late. you have 3 attempts ( using my latest password) Impossible situation. Closed account. very poor. Reviewed on: 12th February 2022

Is has highest odd's out off long term saver accounts with post office.

But still really bad. The odds keep on changing around and investment amount dosen't. Is only 1% now which practically winning nothing even with the maximum amount. Reviewed on: 29th November 2021

Do you have a different NS&I product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

NS&I has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub