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NS&I: Premium Bond reviews

Name: Premium Bond
Rating: 2.95 (133 reviews)

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2.96

Based on 133 reviews, last reviewed 18th Jun 2024

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

35%

13%

43%

Latest highest rating:

5

The lucky lottery Premium bonds has not only given me passive income every month, it has also given me the experience of building discipline. I have saved diligently to... Read more Reviewed on: 26th May 2024

Latest lowest rating:

1

NIGHTMARE COMPANY. NIGHTMARE COMPANY. DO NOT THINK YOUR MONEY IS SAFE WITH THIS COMPANY. THEY OWE ME £7,500 ! AFTER MY FATHER DIED THEY HAVE DONE NOTHING BUT BLOCK MY MO... Read more Reviewed on: 18th June 2024

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About this product

NS&I bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the NS&I's customer service? Smart Money People is fast becoming the UK's leading source of independent NS&I bond reviews. We need your help! By writing your honest reviews, you can help increase trust and transparency in the financial world.

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NS&I Premium Bond reviews (133)

Pain in arse

Made a whole new security authentication device lark and what a load of pish. If they’ve updated the old caveman ways and just had it easy normal security NS&I then it would be so much better. The people on chat couldn’t be arsed trying to help you online. The rates are ok for a child’s saving but ever winning anything monthly is not frequent. All these half whits who's put in a lot of money in a very short time seem to win it big !! Reviewed on: 7th November 2022

No wins

The amount I have I should have at least won the min prize of £25 at least but in 7 months I’ve never won anything to even get the 2.2% I should at least get £50 a month for the next 5 draws especially when I can now get over 5% in the bank now. Reviewed on: 2nd November 2022

They have lost my mothers 50k

After applying and paying for 50k worth of premium bonds my mother is now being told NS and I have no record of her account despite cashing her cheque for 50k. It is impossible to get any answers from customer service and when she lodged a complaint she was told someone would ring her back in 48hours. It is nearly a week later and she hasn’t received this call. Nobody seems to want to help. Surely this should be a simple problem to resolve by speaking to the accounts team? How can they loose 50k and why aren’t they doing their upmost to resolve this issue as a matter of urgency? Reviewed on: 26th September 2022

Worst customer service

Took me 3 days to get through to them on the telephone..EMPLOY MORE PEOPLE...i am now closing my account with them Reviewed on: 20th September 2022

GREAT CUSTOMER SERVICE

I WAS HAVING PROBLEMS BUT THE STAFF WAS VERY POLITE AND FRIENDLY AND SOUGHTED MY PROBLEM OUT THANKYOU SO MUCH I APPRECIATE IT Reviewed on: 30th July 2022

Rude And Unhelpful Customer Services.

Having been locked out of my account after answering the online security questions CORRECTLY but it telling me they were incorrect, I rang to get a new password. I was again asked a security question which had nothing to do with my NS&I account or online security questions. I was asked to tell them the name of a company I had a store card with in 2010 and was also asked what the credit limit on the store card had been at the time! Utterly ridiculous. I explained that it was impossible to know which store card they were referring to and asked how was I supposed to remember a credit limit from 13 years ago!! Because I didn’t know and was not given the option of answering any other security questions, I was told I now have to wait for a letter to apply for a new password. I then have to sign it and send the letter back before NS&I will allow me to create a new password for my online account! Sorry NS&I but what century are we living in? The person I spoke to was not interested in helping and spoke over me for most of the call. Very poor service in my opinion. Reviewed on: 10th June 2022

Should be investigated for fraud

DO NOT PUT YOUR MONEY WIYH THEM IF YOU WANT TO SEE IT AGAIN. Shameful and criminal stay clear Reviewed on: 26th April 2022

Fraudulent

Absolute Frauds. Do not touch with a barge pole Reviewed on: 12th April 2022

Simple, Safe, Effective

Clear and simple product with great explanations as to the purpose and how Premium Bonds work. Left with no worry as to the safety of my money and a fun but risk free way to potentially win some more. Reviewed on: 31st March 2022

Definitely rigged!

I've had preium bonds since 1988 and never won anything until I reinvested in 2019, then won the smallest prize two months in a row. Since then, nothing again. There seems to be a direct correlation between people buying new bonds and winning. To make things even more dodgy, they make it impossible to manage or withdraw your money. I've been trying for 3 years now, phoning every week but there's always a new problem, such as technical isue, account verification, paper forms I need to sign, more technical issues etc. Do not trust them, and while nobody is going to be able to prove they're corrupt, they absolutely are! Reviewed on: 14th March 2022

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