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Policy in Practice reviews

Policy in Practice's logo
Rated Excellent 4.62/5

Policy in Practice reviews

Verified business Last reviewed within 14 days

Review summary

People rate this company as Excellent based on 545 product reviews

Average score of 4.62/5
5 star
82%
4 star
14%
3 star
2%
2 star
1%
1 star
1%
Reviews for Policy in Practice have trended negatively over the past 90 days

Policy in Practice Better Off Calculator is widely loved for being easy to use, clear, and a real help in understanding benefits and budgeting. It’s a go-to tool for many advisers and individuals alike, making complex welfare info accessible and motivating people to work. Some users spot occasional glitches or find it a bit complex at first, but the support team is quick to help and updates come regularly.

Positive themes

  • Better Off Calculator is easy to use and makes benefits clear for clients and advisers alike. (76 mentions)
  • The calculator’s scenario comparisons and budgeting tools really help people plan finances better. (29 mentions)
  • Customer service is top-notch with quick responses and helpful support for any issues. (11 mentions)

Negative themes

  • Some users find the calculator results occasionally inaccurate or not matching real benefits. (9 mentions)
  • A few find the tool complex or confusing at first and wish it was simpler to navigate. (5 mentions)
Summarised by AI
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About Policy in Practice

'Many families are feeling a strain on their finances due to the cost of living crisis.

At the same time, £24 billion of unclaimed benefits and support is available.

Policy in Practice has built clever software that joins the dots.

It runs the popular Better Off calculator listed on GOV.UK that helps over two million people access around £720 million of support each year.'

If you are a Policy in Practice customer please leave a review with us so other customer's can read your experience.

Policy in Practice at a glance

Reviews for Policy in Practice

Showing 11 of 545 company reviews Last reviewed within 14 days

it is helpful and you know the info is reliable...

Better Off Calculator 20th July 2026

it is helpful and you know the info is reliable

Rated Excellent 5.00/5
Read more product reviews

Easy to access and easy to use!

Better Off Calculator 20th July 2026

Easy to access and easy to use! Working with ESOL clients this tool is simple to understand in all languages.

Rated Excellent 5.00/5
Read more product reviews
  • 4.00/5

    It identify unclaimed benefits and grants.

    It identify unclaimed benefits and grants.

  • 4.00/5

    Information provided helps to make informed decision...

    Information provided helps to make informed decisions regarding money and debt.

  • 5.00/5

    very accurate and easy to use, easy for me to share...

    very accurate and easy to use, easy for me to share the results to clients and and help them know what their potential income would be

  • 5.00/5

    The Perfect Income Maximisation Tool for Teams

    The calculator is easy to use and would be a good system for anyone who wants to check if they are missing out on extra... The calculator is easy to use and would be a good system for anyone who wants to check if they are missing out on extra financial support. It only takes about five minutes to navigate through the clear, straightforward questions. What I like most is the visual scenario tool. It allows you to shift your working hours or income around to see exactly how your Universal Credit or council tax discounts change in real-time. It completely takes the guessing out of budgeting and planning for the future. Read more Read less

  • 4.00/5

    Too that supports understanding of finances

    Assisted young person to have a better understanding of their finances and what their entitlement is

  • 4.00/5

    The ups and downs

    Policy in practice gives the benefit calculation whilst working through with the client, it gives us a realistic idea of what the client could possibly... Policy in practice gives the benefit calculation whilst working through with the client, it gives us a realistic idea of what the client could possibly apply for to benefit their situation and possibly maximise their income. It is easy to use and follow, however, due to legislation changes, some things including the child benefit calculation were delayed, however, I can understand this is expected when changes come in. It was still easy to fix and work with. Read more Read less

  • 5.00/5

    The team are extremely knowledgeable and helpful

    The team are extremely knowledgeable and helpful, and the tool itself is fantastic we have been promoting it to our residents and 100's of thousands... The team are extremely knowledgeable and helpful, and the tool itself is fantastic we have been promoting it to our residents and 100's of thousands of pound are now in the pocket of the most needy Read more Read less

  • 5.00/5

    Working for SNG, we offer this service to our custom...

    Working for SNG, we offer this service to our customers and the outcomes have been amazing, being able to save customers money is just an... Working for SNG, we offer this service to our customers and the outcomes have been amazing, being able to save customers money is just an incredible feeling by helping them budget, but also showing them what they can claim if not already doing so feels great. Read more Read less

  • 4.00/5

    It is great!

    It is great! sometimes wording on the form is confusing and can dificult comprehension and filling up correctly. But acurrate and good.

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