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Policy in Practice reviews

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Rated Excellent 4.78/5

Policy in Practice reviews

Verified business Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 491 product reviews

Average score of 4.78/5
5 star
83%
4 star
13%
3 star
2%
2 star
1%
1 star
1%
Reviews for Policy in Practice have trended positively over the past 90 days

Policy in Practice's Better Off Calculator is loved for its ease of use, clear breakdowns, and helpful scenario comparisons that really boost confidence about benefits and work. The tool’s accuracy and excellent customer support make it a go-to for many advisers and users alike. Some find it a bit complex or glitchy at times, but overall it’s a brilliant resource that genuinely helps people understand and maximise their income.

Positive themes

  • Better Off Calculator is easy to use with clear, detailed benefit breakdowns and scenario comparisons.
  • The customer service behind Better Off Calculator is friendly and quick to help with any issues.
  • Better Off Calculator motivates people by showing how much better off they’d be in work.

Negative themes

  • Some users find the calculator results inaccurate or not reflecting their real situation.
  • The website can be glitchy or crash sometimes causing frustration during use.
  • A few find the tool complex or confusing to navigate and interpret at first.
Summarised by AI
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About Policy in Practice

'Many families are feeling a strain on their finances due to the cost of living crisis.

At the same time, £24 billion of unclaimed benefits and support is available.

Policy in Practice has built clever software that joins the dots.

It runs the popular Better Off calculator listed on GOV.UK that helps over two million people access around £720 million of support each year.'

If you are a Policy in Practice customer please leave a review with us so other customer's can read your experience.

Policy in Practice at a glance

Reviews for Policy in Practice

Showing 11 of 491 company reviews Last reviewed within 7 days

Scenario based financial forcasting and Money advice

Better Off Calculator 28th April 2026

The Calculator is good and is great how you can create different scenarios with clients to make sure that they are making the best financial... The Calculator is good and is great how you can create different scenarios with clients to make sure that they are making the best financial descions for their households. However the system is expensive in comparison to other platforms and is not always accurate and while the team are very open to feedback, they are not benefit experts, so do not always understand some compleities when calculating some benefit entitlements Read more Read less

Rated Good 4/5
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Generally a great service!

Better Off Calculator 28th April 2026

Generally a great service but in some circumstances it can be inaccurate.

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TBS
Rated Good 4/5
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  • 5/5

    Such an easy tool to use and assists us to support r...

    Such an easy tool to use and assists us to support residents in many aspects.

  • 4/5

    Very easy to use, informative, always recommend to m...

    Very easy to use, informative, always recommend to my clients to use this calculator.

  • 4/5

    good, quick , efficient

    our go to application to get immediate results about customer entitlement and affordability. I love that it can map changes in circumstances and that it offers signposting

  • 5/5

    every penny count , this tool really help

    i complete better off calculators all time when completing job applications for people to help them understand how much better off they will be in... i complete better off calculators all time when completing job applications for people to help them understand how much better off they will be in employment , along with if they are missing out on claiming benefits such as council tax support child benefit , mortgage interest paid , pip etc , the service is so easy quick and simple to use takes around 15 minutes if have all information such a useful tool highly recommend it . Read more Read less

  • 5/5

    A tool that makes the complex understandable for all.

    It's a simple tool for a potentially very complex situation and it just does what it needs to do, in a way that our clients.... It's a simple tool for a potentially very complex situation and it just does what it needs to do, in a way that our clients. some of them with limited knowledge of these things, can easily understand. Read more Read less

  • 5/5

    A very comprehensive tool...

    I have used the Better off Calculator for 6 years, since it was brought in at Rotherham Council, to assist my customers to see how... I have used the Better off Calculator for 6 years, since it was brought in at Rotherham Council, to assist my customers to see how they will benefit from moving into employment. It has been very useful in identifying benefits the customers may not have been claiming but were possibly entitled to. I like it because you can use it simply to do this, but also because you can work through a detailed budgeting exercise with a customer which can help to identify areas where the customer could make savings. Read more Read less

  • 5/5

    Very Useful Work Tool

    I use this service very often for work purposes, and I have found it to be a useful tool in helping detail what support my clients need.

  • 5/5

    An easy to use benefit calculator with excellent tra...

    An easy to use benefit calculator with excellent training on how to use provided.

  • 5/5

    Better Off With Policy in Practice

    At Citizens Advice we rely a lot on Policy and Practice to give our clients advice about their benefits. We have found that we are... At Citizens Advice we rely a lot on Policy and Practice to give our clients advice about their benefits. We have found that we are better off using their 'better off calculator' rather than any of the others on the market. It is simple and intuitive to use for both the advisers and clients. It goes into sufficient detail to enable us to help clients with momentous decisions. The synopsis given following a 'better off calculation' is well laid out and useful for clients to take away with them to consider. Hats off to the Policy in Practice Better off Calculation! Read more Read less

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