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Policy in Practice reviews

Policy in Practice's logo
Rated Excellent • 4.69/5

Policy in Practice reviews

Verified business
Last reviewed within 14 days

Review summary

People rate this company as Excellent based on 206 product reviews

Average score of 4.69/5
5 star
81%
4 star
13%
3 star
2%
2 star
1%
1 star
3%
Reviews for Policy in Practice have trended positively over the past 90 days

Latest positive rating

5/5

great customer service

i've used them more than once. multiple times in fact. the webchat feature is brilliant, you can get answers to your questions straight away by... i've used them more than once. multiple times in fact. the webchat feature is brilliant, you can get answers to your questions straight away by the actual people behind the calculator. its a brilliant online tool Read more Read less

{"display":"fez","full_name":"fez","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1088466.png"}}'s avatar
Better Off Calculator
fez 17th January 2025

Latest negative rating

1/5

Can’t understand the results, trying to work out if...

Can’t understand the results, trying to work out if I cut my hours

{"display":"Southam","full_name":"Southam","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
See more reviews for Policy in Practice products

About Policy in Practice

'Many families are feeling a strain on their finances due to the cost of living crisis.

At the same time, around £18 billion of unclaimed benefits and support is available.
Policy in Practice has built clever software that joins the dots.

It runs the popular Better Off calculator listed on GOV.UK that helps over two million people access around £720 million of support each year.'

If you are a Policy in Practice customer please leave a review with us so other customer's can read your experience.

Policy in Practice at a glance

Reviews for Policy in Practice

Showing 11 of 206 company reviews • Last reviewed within 14 days

great customer service

Better Off Calculator • 17th January 2025

i've used them more than once. multiple times in fact. the webchat feature is brilliant, you can get answers to your questions straight away by... i've used them more than once. multiple times in fact. the webchat feature is brilliant, you can get answers to your questions straight away by the actual people behind the calculator. its a brilliant online tool Read more Read less

{"display":"fez","full_name":"fez","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1088466.png"}}'s avatar
fez
Rated Excellent • 5/5
Read more product reviews

No stupid Chatbot

Better Off Calculator • 24th September 2024

Good to get human contact from the begining of the chat not some stupid chat box that cannot understand your question. The agent was responsive and helpful

{"display":"Keith S","full_name":"Keith S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 3/5

    I am retired and only one question asked what your e...

    I am retired and only one question asked what your employment status was and that was at the end. Not sure if I completed correctly very worrying.

    {"display":"Ronald G","full_name":"Ronald G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Can’t understand the results, trying to work out if...

    Can’t understand the results, trying to work out if I cut my hours

    {"display":"Southam","full_name":"Southam","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 3/5

    Not entirely sure what goes where?

    I found the input of details confusing as it was not clear what information headings related to our experiience and personal details

    {"display":"David A","full_name":"David A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great experience would definitely recommend

    Great experience would definitely recommend

    {"display":"Orla M","full_name":"Orla M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1048721.png"}}'s avatar
  • 5/5

    Friendly, Patient, and Knowledgeable Assistance.

    The agent I was chatting with was very friendly, patient, knowledgeable and helpful. I felt that everything I was struggling with was addressed and all... The agent I was chatting with was very friendly, patient, knowledgeable and helpful. I felt that everything I was struggling with was addressed and all of my questions were answered. They provided useful, actionable information and I am now in a better position to move forward with my budget calculation. Read more Read less

    {"display":"AH","full_name":"AH","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    I have applied for ppl but the questions are not aqu...

    I have applied for ppl but the questions are not aqurate. Some of the answers I need to put are not suggested

    {"display":"Mary O","full_name":"Mary O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 3/5

    I don’t think I have filled the form correctly.

    I don’t think I have filled the form correctly. My washing machine is broken and can’t be fixed I can’t afford to go to the... I don’t think I have filled the form correctly. My washing machine is broken and can’t be fixed I can’t afford to go to the laundromat I can’t even afford bread and milk. Read more Read less

    {"display":"Sharon M","full_name":"Sharon M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Just spoke to someone on the phone about homelessnes...

    Just spoke to someone on the phone about homelessness and well being so it's was reliving and comforting so thanks and love respectfully

    {"display":"Paul G","full_name":"Paul G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Very helpful I now know what to expect

    Very helpful I now know what to expect

    {"display":"Sam S","full_name":"Sam S","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1041704.png"}}'s avatar

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