My father has had an account with NatWest before it was NatWest. He is now 92, with mobility problems, and our nearest branch is 10-20... My father has had an account with NatWest before it was NatWest. He is now 92, with mobility problems, and our nearest branch is 10-20 miles away. He misses going into the bank to sort out his financial matters. Surely, stalwart customers who do not do online yearn for the human touch with all its nuances; however, Cora is nothing more than a soulless bot. I suggest that your over 60s telephone banking service is publicised more, and not linked as much to your online offerings. Read more Read less

So bad its a joke - if i'm calling don't tell me how to do in the APP!! Jesus - just let me pay a... So bad its a joke - if i'm calling don't tell me how to do in the APP!! Jesus - just let me pay a bill - so frustrating. Slow unresponsive AI, doesn't recognise anything i say, Seriously - please go back to HUMANS or UPGRADE to better AI - lots out there. Anyway closing account and moving to someone else. Ops/Tech Director / Team should be fired. Read more Read less

I was contacted to close an inactive business account. It is with another branch of NatWest with a separate sort code. I tried using Cora... I was contacted to close an inactive business account. It is with another branch of NatWest with a separate sort code. I tried using Cora on 3 occasions to close the account and transfer the balance to my current account and on each occasion it sent me into a doom loop. I am no further on and have wasted a couple of hours on a poorly performing AI system. I am seriously considering moving my active personal account from this shambolic organisation, but I can't bear the hassle.. Read more Read less

A simpe task to order a cheque book to pay the milkman was a mamoth task with stupid circular questions. A simple 'order checkbook' button... A simpe task to order a cheque book to pay the milkman was a mamoth task with stupid circular questions. A simple 'order checkbook' button after login would do the job instantly! Read more Read less

I need answers about repaying a Bounce Back Loan. Cora is useless.

I have been with Natwest for our company for 13 years. Cora was always amazing and if couldn't answer then you got a real person... I have been with Natwest for our company for 13 years. Cora was always amazing and if couldn't answer then you got a real person quickly. In more recent times it has changed - set questions what do not apply and then when you eventually get to be put through to a person noone responds and I waste ages. Read more Read less

I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to... I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to pay off my mortgage in full. Read more Read less

waste of time, rubbish. Cora and these kind of bots are no good for anything. Customer support should be a person with real knowledge or... waste of time, rubbish. Cora and these kind of bots are no good for anything. Customer support should be a person with real knowledge or actual ability to find out about your questions and queries on their service. Read more Read less

Waste of time. Keeps crashing. The worst generative AI , I have ever seen. Don't link back to historical chat issues ir anything. Badly trained... Waste of time. Keeps crashing. The worst generative AI , I have ever seen. Don't link back to historical chat issues ir anything. Badly trained by a person never dealt with bank ir transactions is my conclusion. .. Read more Read less