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NatWest Group - Cora reviews

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Rated Excellent • 4.59/5

NatWest Group - Cora reviews

Unverified business Last reviewed within 7 days
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Review summary

People rate this company as Excellent based on 6,060 product reviews

Average score of 4.59/5
5 star
84%
4 star
9%
3 star
1%
2 star
1%
1 star
5%
Reviews for NatWest Group - Cora have trended negatively over the past 90 days

NatWest Group - Cora’s Digital Assistant is praised for being quick, easy to use, and helpful with common banking queries, saving loads of time and hassle. Many find it reliable and appreciate the smooth handover to human agents when needed. However, plenty are frustrated by its inability to handle complex issues, frequent loops, and long waits for real help, making it feel more like a barrier than a solution.

Positive themes

  • Cora saves time by quickly answering common banking questions without waiting on hold.
  • The Digital Assistant is easy to use and user-friendly for everyday banking tasks.
  • Cora efficiently directs you to a human agent when it can’t solve the problem itself.

Negative themes

  • Cora often fails to understand complex or specific queries causing frustration.
  • Long waits and poor follow-up from human agents after Cora transfers cause annoyance.
  • Many find Cora repetitive and stuck in loops without providing real solutions.
Summarised by AI
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About NatWest Group - Cora

Cora is available 24/7 to support NatWest customers with questions about day-to-day banking. If you've chatted with Cora before, why not leave a review below and share your experience with others.

NatWest Group - Cora at a glance

Reviews for NatWest Group - Cora

Showing 11 of 6060 company reviews • Last reviewed within 7 days

Beyond useless.

Digital Assistant • 7th April 2026

Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut.

{"display":"Sukie","full_name":"Sukie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
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Waiting for over 30 minutes for connection to an age...

Digital Assistant • 30th March 2026

Waiting for over 30 minutes for connection to an agent and I gave up

{"display":"Wayne T","full_name":"Wayne T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 1/5

    The dumbest AI chatbot ever!

    I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get... I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent around in circles where your given option to select from that do not cover the issue your reporting so you end up back where you started from. It has to be the dumbest AI chat bot ever! Read more Read less

    {"display":"Reginald Caligari","full_name":"Reginald Caligari","avatar":{"url":"\/assets\/uploads\/avatars\/users\/570545.png"}}'s avatar
  • 1/5

    The AI Assistant is so frustrating!!

    The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometimes I... The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometimes I want to tyalk to a human being!!! Read more Read less

    {"display":"Kevin B","full_name":"Kevin B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Digital Assistant
    Kevin B 11th February 2026
  • 1/5

    As other reviews you go around & around in a loop an...

    As other reviews you go around & around in a loop and then get 3 hours before a human intervention

    {"display":"John Allen","full_name":"John Allen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    A digital assistant that actually works

    Very helpful when had an experience of fraudulent activity on my account

    {"display":"Emma ","full_name":"Emma ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Digital Assistant
    Emma 22nd January 2026
  • 2/5

    Ordering a new debit card from abroad

    I wanted to order a debit card. I live abroad, so Natwest did not send a new one. It should be a simple process. Cora... I wanted to order a debit card. I live abroad, so Natwest did not send a new one. It should be a simple process. Cora made it so difficult. I had 2 or 3 goes at it and wasn't sure if they had decided to send one. Read more Read less

    {"display":"Phil B","full_name":"Phil B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Digital Assistant
    Phil B 1st January 2026
  • 1/5

    Is Cora thick?

    Cora does not understand basic question. She needs to be pensioned off and replaced by an average AI.

    {"display":"B C","full_name":"B C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Digital Assistant
    B C 16th December 2025
  • 1/5

    Questions related to foreign countries are beyond Cora.

    Cora is unable to provide straightforward answers to any questions relating to account holders moving abroad. For example: A) I am moving abroad, what do... Cora is unable to provide straightforward answers to any questions relating to account holders moving abroad. For example: A) I am moving abroad, what do i need to do. B) I am relocating to France , can I keep my account? C) I am moving to France, how do I update my details - all give the same response about travelling abroad or random answers about payments . Read more Read less

    {"display":"Mike Taylor","full_name":"Mike Taylor","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1315503.png"}}'s avatar
  • 1/5

    Worst service since I opened account in 1971

    50 minute wait to speak to ISA team and CORA is incapable of answering simple questions . Phone back option ridiculous. The person who phoned... 50 minute wait to speak to ISA team and CORA is incapable of answering simple questions . Phone back option ridiculous. The person who phoned back put me back in the queue with a longer advised waiting period which obviated the call back request. Read more Read less

    {"display":"W C","full_name":"W C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Digital Assistant
    W C 24th October 2025
  • 1/5

    Possibly the wordt customer service in the industry?

    Complete waste of time- very poor customer service made only worse by the useless "Cora" . All contact avenues seem to be pushing towards their... Complete waste of time- very poor customer service made only worse by the useless "Cora" . All contact avenues seem to be pushing towards their banking app (i.e. 3 hour wait to talk to an agent) which if it is anything like their online presence I'd avoid like the plague. Read more Read less

    {"display":"Mike","full_name":"Mike","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Digital Assistant
    Mike 17th September 2025

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