A simpe task to order a cheque book to pay the milkman was a mamoth task with stupid circular questions. A simple 'order checkbook' button... A simpe task to order a cheque book to pay the milkman was a mamoth task with stupid circular questions. A simple 'order checkbook' button after login would do the job instantly! Read more Read less

I need answers about repaying a Bounce Back Loan. Cora is useless.

I have been with Natwest for our company for 13 years. Cora was always amazing and if couldn't answer then you got a real person... I have been with Natwest for our company for 13 years. Cora was always amazing and if couldn't answer then you got a real person quickly. In more recent times it has changed - set questions what do not apply and then when you eventually get to be put through to a person noone responds and I waste ages. Read more Read less

I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to... I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to pay off my mortgage in full. Read more Read less

waste of time, rubbish. Cora and these kind of bots are no good for anything. Customer support should be a person with real knowledge or... waste of time, rubbish. Cora and these kind of bots are no good for anything. Customer support should be a person with real knowledge or actual ability to find out about your questions and queries on their service. Read more Read less

Waste of time. Keeps crashing. The worst generative AI , I have ever seen. Don't link back to historical chat issues ir anything. Badly trained... Waste of time. Keeps crashing. The worst generative AI , I have ever seen. Don't link back to historical chat issues ir anything. Badly trained by a person never dealt with bank ir transactions is my conclusion. .. Read more Read less

The Cora system is poor in every respect . Nat west clearly don’t value their customers inflicting this faceless , useless and cumbersome system on customers

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where... I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Read more Read less

It's not actually a digital assistant. It can answer very specific questions and that's it. It's basically a search function for common questions misrepresented as... It's not actually a digital assistant. It can answer very specific questions and that's it. It's basically a search function for common questions misrepresented as a chat bot. It adds little to no value to the customer experience. I would Google any questions before using it and then find a way to speak to a human from there. Needs massive improvements. Read more Read less