Cora cannot handle anything more than a very basic request. Anything meaningful - like I have not received something you say you have sent me... Cora cannot handle anything more than a very basic request. Anything meaningful - like I have not received something you say you have sent me - it fails completely. And I have never had any of my negative feedback responded to, which suggests that there is no human overview. To refer to it a Customer Service is an insult to account holders Read more Read less

Just trying to order a replacement bank card because it expired and they didn’t send me a new one. I’m now three hours in and... Just trying to order a replacement bank card because it expired and they didn’t send me a new one. I’m now three hours in and still no resolution with Cora. Read more Read less

Completely useless. Knows nothing, cannot answer the most basic questions.Gets fixated on the original request. When asking for a human there are responses like "... Completely useless. Knows nothing, cannot answer the most basic questions.Gets fixated on the original request. When asking for a human there are responses like " we will respond in 220 hours, 6 hours, 4 hours... When I got a human they answered my query from scratch as soon as as I typed my question. Read more Read less

Hi I have called today NatWest Bank customer service for the help, I was extremely distressed and need they support and help, however after speaking... Hi I have called today NatWest Bank customer service for the help, I was extremely distressed and need they support and help, however after speaking with customer service I was left very disappointed with customer service. I am still shaking, awful experience. Read more Read less

Extremely long waits for responses (well over an hour) not providing complete answers.

After getting nowhere with that silly CORA, I decided to venture into my branch, but was told to carry out the procedure online. Obviously the... After getting nowhere with that silly CORA, I decided to venture into my branch, but was told to carry out the procedure online. Obviously the customer service person did not notice the computer in front of her to offer myself some assistance. It seems that the whole situation is geared up not to involve staff with any customer relationship/ Read more Read less

Trying to resolve an issue with Cora like pulling your own teeth out There is a default answer for all issues regarding any matter relating... Trying to resolve an issue with Cora like pulling your own teeth out There is a default answer for all issues regarding any matter relating to, say, debit card, transactions etc When you do get through to CS (took me a day and a half) someone will contact you within an hour- you have to respond to their answer When you have responded you are then told someone will get back to you within the hour Ive been at it for 4 hours now and they are still asking me what the issue is I’m exhausted Read more Read less

ask Cora a question and she requires you say whether you want the answer online (???) or in the app (???). No Cora, just tell me the answer on-screen.

My father has had an account with NatWest before it was NatWest. He is now 92, with mobility problems, and our nearest branch is 10-20... My father has had an account with NatWest before it was NatWest. He is now 92, with mobility problems, and our nearest branch is 10-20 miles away. He misses going into the bank to sort out his financial matters. Surely, stalwart customers who do not do online yearn for the human touch with all its nuances; however, Cora is nothing more than a soulless bot. I suggest that your over 60s telephone banking service is publicised more, and not linked as much to your online offerings. Read more Read less