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NatWest Group - Cora reviews

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Rated Excellent • 4.53/5

NatWest Group - Cora reviews

Unverified business
Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 6,037 product reviews

Average score of 4.53/5
5 star
85%
4 star
9%
3 star
1%
2 star
0%
1 star
5%

Latest positive rating

5/5

Reliability and trust

I am 10 years and all is working perfectly.

{"display":"Inga B","full_name":"Inga B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

Stick to calling, far better.

I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to... I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to pay off my mortgage in full. Read more Read less

{"display":"Jason P","full_name":"Jason P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Digital Assistant
Jason P 22nd November 2024
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About NatWest Group - Cora

Cora is available 24/7 to support NatWest customers with questions about day-to-day banking. If you've chatted with Cora before, why not leave a review below and share your experience with others.

NatWest Group - Cora at a glance

Reviews for NatWest Group - Cora

Showing 11 of 6037 company reviews • Last reviewed within 7 days

Stick to calling, far better.

Digital Assistant • 22nd November 2024

I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to... I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to pay off my mortgage in full. Read more Read less

{"display":"Jason P","full_name":"Jason P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

waste of time, rubbish.

Digital Assistant • 14th November 2024

waste of time, rubbish. Cora and these kind of bots are no good for anything. Customer support should be a person with real knowledge or... waste of time, rubbish. Cora and these kind of bots are no good for anything. Customer support should be a person with real knowledge or actual ability to find out about your questions and queries on their service. Read more Read less

{"display":"scoobyd","full_name":"scoobyd","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 1/5

    Waste of time.

    Waste of time. Keeps crashing. The worst generative AI , I have ever seen. Don't link back to historical chat issues ir anything. Badly trained... Waste of time. Keeps crashing. The worst generative AI , I have ever seen. Don't link back to historical chat issues ir anything. Badly trained by a person never dealt with bank ir transactions is my conclusion. .. Read more Read less

    {"display":"Shine S","full_name":"Shine S","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1071775.png"}}'s avatar
    Digital Assistant
    Shine S 22nd October 2024
  • 1/5

    The Cora system is poor in every respect .

    The Cora system is poor in every respect . Nat west clearly don’t value their customers inflicting this faceless , useless and cumbersome system on customers

    {"display":"Barry T","full_name":"Barry T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Digital Assistant
    Barry T 5th October 2024
  • 1/5

    Cora terrible for the Nat West brand

    I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where... I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Read more Read less

    {"display":"Martin","full_name":"Martin","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1055248.png"}}'s avatar
    Digital Assistant
    Martin 30th August 2024
  • 1/5

    It's not actually a digital assistant.

    It's not actually a digital assistant. It can answer very specific questions and that's it. It's basically a search function for common questions misrepresented as... It's not actually a digital assistant. It can answer very specific questions and that's it. It's basically a search function for common questions misrepresented as a chat bot. It adds little to no value to the customer experience. I would Google any questions before using it and then find a way to speak to a human from there. Needs massive improvements. Read more Read less

    {"display":"GW","full_name":"GW","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1055170.png"}}'s avatar
    Digital Assistant
    GW 30th August 2024
  • 3/5

    Cora ok but general

    Cora very difficult to understand specific needs but is good at general enquiries

    {"display":"Rachel Hill","full_name":"Rachel Hill","avatar":{"url":"\/assets\/uploads\/avatars\/users\/49571.png"}}'s avatar
  • 5/5

    Reliability and trust

    I am 10 years and all is working perfectly.

    {"display":"Inga B","full_name":"Inga B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Impossible to get answers and be directed to the rig...

    Impossible to get answers and be directed to the right area

    {"display":"Louise G","full_name":"Louise G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Digital Idiot!

    Digital Assistant? More like a "Digital Idiot"!

    {"display":"NOYB","full_name":"NOYB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Digital Assistant
    NOYB 3rd April 2024
  • 1/5

    I just couldn’t connect, a complete waste of time wh...

    I just couldn’t connect, a complete waste of time when Nat West say it’s the fastest way to do things

    {"display":"Paul M","full_name":"Paul M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Digital Assistant
    Paul M 27th March 2024

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