I wanted to order a debit card. I live abroad, so Natwest did not send a new one. It should be a simple process. Cora... I wanted to order a debit card. I live abroad, so Natwest did not send a new one. It should be a simple process. Cora made it so difficult. I had 2 or 3 goes at it and wasn't sure if they had decided to send one. Read more Read less

Cora does not understand basic question. She needs to be pensioned off and replaced by an average AI.

Cora is unable to provide straightforward answers to any questions relating to account holders moving abroad. For example: A) I am moving abroad, what do... Cora is unable to provide straightforward answers to any questions relating to account holders moving abroad. For example: A) I am moving abroad, what do i need to do. B) I am relocating to France , can I keep my account? C) I am moving to France, how do I update my details - all give the same response about travelling abroad or random answers about payments . Read more Read less

50 minute wait to speak to ISA team and CORA is incapable of answering simple questions . Phone back option ridiculous. The person who phoned... 50 minute wait to speak to ISA team and CORA is incapable of answering simple questions . Phone back option ridiculous. The person who phoned back put me back in the queue with a longer advised waiting period which obviated the call back request. Read more Read less

Complete waste of time- very poor customer service made only worse by the useless "Cora" . All contact avenues seem to be pushing towards their... Complete waste of time- very poor customer service made only worse by the useless "Cora" . All contact avenues seem to be pushing towards their banking app (i.e. 3 hour wait to talk to an agent) which if it is anything like their online presence I'd avoid like the plague. Read more Read less

Useless. Cannot answer basic questions and keeps on repeating same options. Terrible waste of time.

Cora cannot handle anything more than a very basic request. Anything meaningful - like I have not received something you say you have sent me... Cora cannot handle anything more than a very basic request. Anything meaningful - like I have not received something you say you have sent me - it fails completely. And I have never had any of my negative feedback responded to, which suggests that there is no human overview. To refer to it a Customer Service is an insult to account holders Read more Read less

Just trying to order a replacement bank card because it expired and they didn’t send me a new one. I’m now three hours in and... Just trying to order a replacement bank card because it expired and they didn’t send me a new one. I’m now three hours in and still no resolution with Cora. Read more Read less

Completely useless. Knows nothing, cannot answer the most basic questions.Gets fixated on the original request. When asking for a human there are responses like "... Completely useless. Knows nothing, cannot answer the most basic questions.Gets fixated on the original request. When asking for a human there are responses like " we will respond in 220 hours, 6 hours, 4 hours... When I got a human they answered my query from scratch as soon as as I typed my question. Read more Read less