NatWest Group - Cora: Digital Assistant reviews

4.71
Based on 6,019 reviews, last reviewed 23rd Nov 2023
No new 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
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86%
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9%
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1%
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0%
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4%

Latest highest rating:

5

Great worker's Brilliant technical support and excellent service overall. Reviewed on: 14th April 2023
Jamie's avatar
Jamie

Latest lowest rating:

1

Dreadful bargain basement customer service Query needed transferring to a real person. On each occasion I was told I would be sent a text when a colleague was ready to chat and that this would ... Read more Reviewed on: 23rd November 2023

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NatWest Group - Cora Digital Assistant reviews (6019)

Dreadful bargain basement customer service

1
Query needed transferring to a real person. On each occasion I was told I would be sent a text when a colleague was ready to chat and that this would be within an hour. Didn't receive a text. On the first occasion I missed my opportunity to chat (type) with a colleague. On the 2nd occasion I stayed on the chat for over 2 hours waiting, but none came and eventually gave up to wait for the text. It never came and I gave up and went to bed. Logged back into my NatWest app the following day to see a colleague had joined the chat 4 hours 10 minutes after it started, and I hadn't received a text yet again. NatWest used to be easy to deal with. If you had to call you would get through , speak to someone and be assisted. Cora isn't progress, it's bargain basement customer service at it's worst and obviously not done with satisfaction in mind. Reviewed on: 23rd November 2023

Useless one day I can get on line banking no problems ,And then the day I have to say Cora why it's a load of rubbish

1
Noe got anything else to say .I have been a NatWest customer for 50 yes ,And I'm sorry to say it's just getting worse Reviewed on: 9th November 2023

Rubbish

1
Round in circles, waste of time, Reviewed on: 31st October 2023
J C's avatar
J C

Completely useless

1
I have tried to use Cora on a number of occasions and each time you go around in circles and get nowhere I've now completely given up. It's a useless waste of time don't bother using it Reviewed on: 21st October 2023
neil alcock's avatar
neil alcock

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