NatWest Group - Cora Digital Assistant Reviews
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NatWest Group - Cora Review Insight
What are people saying in their reviews?
Ease
34% of feedback is Process related
Customer profile
Top Age Profile: 45-54
Top Channel Preference: App
Your Digital Assistant Reviews
5,474 reviews
Cora is good but doesnt understand sometimes
Cora is a good digital assistant but does not understand peoples commands what they ask her sometimes
Reviewed on 7th May 2022Martin fernyhough
go away Cora
Your Cora is always there uninvited .blocks my Bank account page. no cross to get rid of it. Good if I needed the service. drives me mad. its like having a person peering over your shoulder . do not like it. Do not need it to be there all the time. only Read more
Your Cora is always there uninvited .blocks my Bank account page. no cross to get rid of it. Good if I needed the service. drives me mad. its like having a person peering over your shoulder . do not like it. Do not need it to be there all the time. only if I press the button asking for help
Reviewed on 4th May 2022j Lewis
Good advice
Advice information and support was spot on
Reviewed on 14th April 2022Mike Glynn
Good advice
Advice information and support was spot on
Reviewed on 14th April 2022Mike Glynn
Best
Been with NatWest since 2017 and have never had any problems. Online banking super easy to use
Reviewed on 4th April 2022Eden
Exclusive services by Natwest team.
Natwest team is doing brilliant job , you get best service milion times , no problem in communication , I would rate them 10/10
Reviewed on 4th April 2022Hibah Hussain
Absolutely useless
Having been through the process several times now, Cora has been fairly pathetic. Misunderstanding questions whilst at the same time insisting it can solve the problem. Cora could not find its way out of a paper bag.
Reviewed on 4th April 2022Peter Guest
Cora Natwest virtual assistant
I love the Cora Digital Assistant from Natwest. Most issues she/he can answer and it's easier and a lot more quicker than calling,messaging or going into a branch. If the issue can't be resolved through Cora than he/she can put you through to an agent and Read more
I love the Cora Digital Assistant from Natwest. Most issues she/he can answer and it's easier and a lot more quicker than calling,messaging or going into a branch. If the issue can't be resolved through Cora than he/she can put you through to an agent and the chat is saved which saves time having to go through everything again. I've always had a good experience and would be more than happy to recommend any of my friends and family. I have mental health issues and sometimes talking with people gives me major anxiety so this way is a lot less stressful for me to use and get answers I'm looking for.
Reviewed on 4th April 2022Donna D Croucher
Nothing but exceptional
I’ve been with Natwest since I was 16 years old! I’m now 30 and I never had an issue. I always get great service whenever I go to a branch, however I rarely do since I can do most of my banking through the app!
Reviewed on 4th April 20221sa7ab
Amazing experience!
Never been let down. My query has always been resolved!
Reviewed on 4th April 2022Malini
Fastest, reliable way to have queries answered
Cora enables any questions I have to be answered very rapidly, without needing to wait for bogged-down staff
Reviewed on 4th April 2022Dominic
Cora's help
I had an ATM issue and Cora helped me a lot and it was a quick and simple way to get the matter resolved
Reviewed on 4th April 2022Jenny
Fantastic
Great service useful and helpful
Reviewed on 4th April 2022sthopati_20@hotmail.com
RIP OF BANKING
SLOW - PAINFULLY SLOW. Unable to talk in coherent sentences.
Reviewed on 4th April 2022Barry Skelhorn
Happy with my Bank
I tried to send money to a foreign account the sum being over the limit for Online banking. Cora went through the steps, asked sensible questions and provided the answer I wanted quickly and easily - job done.
Reviewed on 4th April 2022David Lilley
Excellent service
It was clear, easy and quick to make the transfer.
Reviewed on 4th April 2022ritalawrence47@btinternet.com
Easy to use
changed address via Cora. Was easy
Reviewed on 4th April 2022Andrew
very pleased customer
such a quick response and really easy to follow, great stuff.
Reviewed on 4th April 2022Peter Sharp
Easy to use
Quick and easy to use and had all the options needed to resolve my query
Reviewed on 4th April 2022Claire Ward
Outstanding
Easy and simple to follow, very informative and greatonline banking tool.
Reviewed on 4th April 2022MJ
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