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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.88
Based on 6,066 reviews, last reviewed 4th Aug 2026
No new 5 star reviews
in the past 90 days
20% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

2

I had a security risk to check and it was worse. I had a security risk to check. Instead of addressing it, Cora made it worse. I cannot give more details as it is security-related. What I can say is ... Read more Reviewed on: 4th August 2026
Dan's avatar
Dan
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6066)

I had a security risk to check and it was worse.

2
I had a security risk to check. Instead of addressing it, Cora made it worse. I cannot give more details as it is security-related. What I can say is that its "eagerness" for action is a bad idea considering the possibility of hallucinations. It cannot distinguish questions from requests, it cannot reference its own recent actions. Reviewed on: 4th August 2026
Dan's avatar
Dan

Hopeless

1
Tried to stop a duplicate transaction from my and to my own account and it got stuck in s loop Reviewed on: 4th August 2026
Jane G's avatar
Jane G

Cora is useless.

1
Cora is useless. I have lost my phone and credit card and can't get a replacement Reviewed on: 31st July 2026
deep's avatar
deep

Cora cannot understand the simplest of instructions

1
Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora is the one thing on this planet that threatens to give me a heart attack. My diagnosis? Only 5KB RAM. It should be locked in a bot asylum where it can do no more harm. Reviewed on: 28th June 2026
John T's avatar
John T

Cora is a moron.

1
Cora is a moron. 4MB RAM is not enough these days. Every experience I have had with it has been terrible and useless. Reviewed on: 3rd June 2026
John T's avatar
John T

Hours and hours to respond.

1
Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

Beyond useless.

1
Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut. Reviewed on: 7th April 2026
Sukie's avatar
Sukie

Waiting for over 30 minutes for connection to an age...

1
Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026
Wayne T's avatar
Wayne T

The dumbest AI chatbot ever!

1
I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent around in circles where your given option to select from that do not cover the issue your reporting so you end up back where you started from. It has to be the dumbest AI chat bot ever! Reviewed on: 26th March 2026
Reginald Caligari's avatar
Reginald Caligari

The AI Assistant is so frustrating!!

1
The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometimes I want to tyalk to a human being!!! Reviewed on: 11th February 2026
Kevin B's avatar
Kevin B

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