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    NatWest Group - Cora: Digital Assistant reviews

    View other NatWest Group - Cora products
    4.71
    Based on 6,019 reviews, last reviewed 23rd Nov 2023
    No new 5 star reviews
    in the past 90 days
    500% increase in 1 star reviews
    in the past 90 days
    See only 5 star reviews
    86%
    See only 4 star reviews
    9%
    See only 3 star reviews
    1%
    See only 2 star reviews
    0%
    See only 1 star reviews
    4%

    Latest highest rating:

    5

    Great worker's Brilliant technical support and excellent service overall. Reviewed on: 14th April 2023
    Jamie's avatar
    Jamie

    Latest lowest rating:

    1

    Dreadful bargain basement customer service Query needed transferring to a real person. On each occasion I was told I would be sent a text when a colleague was ready to chat and that this would ... Read more Reviewed on: 23rd November 2023
    athersphysio@hotmail.com's avatar
    [email protected]
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    About the Digital Assistant

    Review NatWest Group - Cora: Digital Assistant now

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    NatWest Group - Cora Digital Assistant reviews (6019)

    Dreadful bargain basement customer service

    1
    Query needed transferring to a real person. On each occasion I was told I would be sent a text when a colleague was ready to chat and that this would be within an hour. Didn't receive a text. On the first occasion I missed my opportunity to chat (type) with a colleague. On the 2nd occasion I stayed on the chat for over 2 hours waiting, but none came and eventually gave up to wait for the text. It never came and I gave up and went to bed. Logged back into my NatWest app the following day to see a colleague had joined the chat 4 hours 10 minutes after it started, and I hadn't received a text yet again. NatWest used to be easy to deal with. If you had to call you would get through , speak to someone and be assisted. Cora isn't progress, it's bargain basement customer service at it's worst and obviously not done with satisfaction in mind. Reviewed on: 23rd November 2023
    athersphysio@hotmail.com's avatar
    [email protected]

    Useless one day I can get on line banking no problems ,And then the day I have to say Cora why it's a load of rubbish

    1
    Noe got anything else to say .I have been a NatWest customer for 50 yes ,And I'm sorry to say it's just getting worse Reviewed on: 9th November 2023
    graham-masters@hotmail.co.uk's avatar
    [email protected]

    Rubbish

    1
    Round in circles, waste of time, Reviewed on: 31st October 2023
    J C's avatar
    J C

    Completely useless

    1
    I have tried to use Cora on a number of occasions and each time you go around in circles and get nowhere I've now completely given up. It's a useless waste of time don't bother using it Reviewed on: 21st October 2023
    neil alcock's avatar
    neil alcock

    Review NatWest Group - Cora: Digital Assistant now

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