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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
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Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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Review NatWest Group - Cora: Digital Assistant now

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NatWest Group - Cora Digital Assistant reviews (6061)

Hours and hours to respond.

1
Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

Beyond useless.

1
Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut. Reviewed on: 7th April 2026
Sukie's avatar
Sukie

Waiting for over 30 minutes for connection to an age...

1
Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026
Wayne T's avatar
Wayne T

The dumbest AI chatbot ever!

1
I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent around in circles where your given option to select from that do not cover the issue your reporting so you end up back where you started from. It has to be the dumbest AI chat bot ever! Reviewed on: 26th March 2026
Reginald Caligari's avatar
Reginald Caligari

The AI Assistant is so frustrating!!

1
The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometimes I want to tyalk to a human being!!! Reviewed on: 11th February 2026
Kevin B's avatar
Kevin B

As other reviews you go around & around in a loop an...

1
As other reviews you go around & around in a loop and then get 3 hours before a human intervention Reviewed on: 23rd January 2026
John Allen's avatar
John Allen

A digital assistant that actually works

5
Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Ordering a new debit card from abroad

2
I wanted to order a debit card. I live abroad, so Natwest did not send a new one. It should be a simple process. Cora made it so difficult. I had 2 or 3 goes at it and wasn't sure if they had decided to send one. Reviewed on: 1st January 2026
Phil B's avatar
Phil B

Is Cora thick?

1
Cora does not understand basic question. She needs to be pensioned off and replaced by an average AI. Reviewed on: 16th December 2025
B C's avatar
B C

Questions related to foreign countries are beyond Cora.

1
Cora is unable to provide straightforward answers to any questions relating to account holders moving abroad. For example: A) I am moving abroad, what do i need to do. B) I am relocating to France , can I keep my account? C) I am moving to France, how do I update my details - all give the same response about travelling abroad or random answers about payments . Reviewed on: 30th October 2025
Mike Taylor's avatar
Mike Taylor

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