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NatWest Group - Cora: Digital Assistant reviews

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4.59
Based on 6,053 reviews, last reviewed 30th Oct 2025
No new 5 star reviews
in the past 90 days
20% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
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1%
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0%
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5%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024
Anne P's avatar
Anne P

Latest lowest rating:

1

Questions related to foreign countries are beyond Cora. Cora is unable to provide straightforward answers to any questions relating to account holders moving abroad. For example: A) I am moving abroad, what... Read more Reviewed on: 30th October 2025
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Mike Taylor
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NatWest Group - Cora Digital Assistant reviews (6053)

Questions related to foreign countries are beyond Cora.

1
Cora is unable to provide straightforward answers to any questions relating to account holders moving abroad. For example: A) I am moving abroad, what do i need to do. B) I am relocating to France , can I keep my account? C) I am moving to France, how do I update my details - all give the same response about travelling abroad or random answers about payments . Reviewed on: 30th October 2025
Mike Taylor's avatar
Mike Taylor

Worst service since I opened account in 1971

1
50 minute wait to speak to ISA team and CORA is incapable of answering simple questions . Phone back option ridiculous. The person who phoned back put me back in the queue with a longer advised waiting period which obviated the call back request. Reviewed on: 24th October 2025
W C's avatar
W C

Possibly the wordt customer service in the industry?

1
Complete waste of time- very poor customer service made only worse by the useless "Cora" . All contact avenues seem to be pushing towards their banking app (i.e. 3 hour wait to talk to an agent) which if it is anything like their online presence I'd avoid like the plague. Reviewed on: 17th September 2025
Mike's avatar
Mike

Useless.

1
Useless. Cannot answer basic questions and keeps on repeating same options. Terrible waste of time. Reviewed on: 4th September 2025
Elizabeth S's avatar
Elizabeth S

Cora cannot handle anything more than a very basic r...

1
Cora cannot handle anything more than a very basic request. Anything meaningful - like I have not received something you say you have sent me - it fails completely. And I have never had any of my negative feedback responded to, which suggests that there is no human overview. To refer to it a Customer Service is an insult to account holders Reviewed on: 5th August 2025
M P's avatar
M P

Just trying to order a replacementcard because...

1
Just trying to order a replacement bank card because it expired and they didn’t send me a new one. I’m now three hours in and still no resolution with Cora. Reviewed on: 10th July 2025
Rob's avatar
Rob

bungling amateurish attempt at AI

1
Completely useless. Knows nothing, cannot answer the most basic questions.Gets fixated on the original request. When asking for a human there are responses like " we will respond in 220 hours, 6 hours, 4 hours... When I got a human they answered my query from scratch as soon as as I typed my question. Reviewed on: 8th July 2025
Jeremy Towers's avatar
Jeremy Towers

NatWest Bank

1
Hi I have called today NatWest Bank customer service for the help, I was extremely distressed and need they support and help, however after speaking with customer service I was left very disappointed with customer service. I am still shaking, awful experience. Reviewed on: 28th June 2025
Danuta's avatar
Danuta

Not fit for purpose

1
Extremely long waits for responses (well over an hour) not providing complete answers. Reviewed on: 9th June 2025
MR M's avatar
MR M

Nobody wants to do anything!!!

1
After getting nowhere with that silly CORA, I decided to venture into my branch, but was told to carry out the procedure online. Obviously the customer service person did not notice the computer in front of her to offer myself some assistance. It seems that the whole situation is geared up not to involve staff with any customer relationship/ Reviewed on: 6th May 2025
BC's avatar
BC

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