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NatWest Group - Cora: Digital Assistant reviews

4.70
Based on 6,029 reviews, last reviewed 2nd Mar 2024
100% increase in 5 star reviews
in the past 90 days
64% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
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See only 4 star reviews
9%
See only 3 star reviews
1%
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0%
See only 1 star reviews
4%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024
Anne P's avatar
Anne P

Latest lowest rating:

1

Rubbish Rubbish Rubbish Total wasre of time, I don't like talking to robots Reviewed on: 2nd March 2024
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KMG

About the Digital Assistant

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NatWest Group - Cora Digital Assistant reviews (6029)

Rubbish Rubbish Rubbish

1
Total wasre of time, I don't like talking to robots Reviewed on: 2nd March 2024
KMG's avatar
KMG

Signal assistance

5
They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. Leaving you feeling very confident. They have also given guidance on scam related problems.. customer service has always been very good and easy to get hold of. have used Cora digital assistance in the past and have been very happy Reviewed on: 22nd February 2024
Anne P's avatar
Anne P

I would rather stick pins in my eyes than speak to Cora

1
Replies being artificially slowed to feel more human like is quite literally the worst bit of UX design I have ever, ever, ever experienced. An already frustrating experience is now made utterly unusable. All I wanted was a final statement after I thankfully used the current account switching service and changed current accounts to First Direct. Having been promised a copy of my final statement, nothing ever arrived. And now it's impossible to actually speak to someone who can actually get one for me. Great work Natwest! Reviewed on: 2nd February 2024
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Daniel C

A WASTE OF PIXELS

1
ABSOLUTELY TOTALLY USELESS, AND A REASON TO QUIT NATWEST AFTER 50 YEARS. WANTED TO KNOW ABOUT ACCESSING OLD STATEMENTS. TOOK ME ROUND THE HOUSES FOR AGES, THEN REFERRED TO AN ASSISTANT, THEN SHUT DOWN, DID THAT TWICE. NO BRANCH NEAR US, EXCEPT A MOBILE ONE SOMETIMES, AND NO ACCESS TO A HUMAN. ONLY RECOURSE IS SNAIL-MAIL. Reviewed on: 1st February 2024
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ITSME

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