34% of feedback is Process related
Top Age Profile: 45-54
Top Channel Preference: App
Very great tool
Very good tool with a lot of answersReviewed on 10th August 2021Daria Bamgboye
very easy to change my address via chat with cora.Reviewed on 29th April 2021irene
The online assistant, cora, is always there in online banking to help
Natwest is a bank that understands me very well. It's very helpfulReviewed on 29th April 2021Santigie Dougg Kamara
Amazing, quick & easy
Really quick and clear responseReviewed on 28th April 2021Sophia
It felt like she was real - despite being a robot, I felt it would be rude if I didn't say thanks!Reviewed on 28th April 2021Joan Medland
Quick and simple
I used the Cora service today to close a business account I have with... Read more
I used the Cora service today to close a business account I have with NatWest.
The process was simple, quick and easy. I typed 'close business account' in to the chat box and Cora did the rest.
All the questions were laid out with simple check boxes to select the correct response. There was no waiting in a queue, it was quick, and polite.
I also use NatWest for personal banking and would definitely use the service again.
Brilliant innovation.Reviewed on 28th April 2021J Lewis
Quick Response Service
NatWest Group Cora, is so quick In responding to and queries you may have. Zillion stars all the way......Reviewed on 28th April 2021Donny
Simple Steps to change details
Very straight forward process to change address in my accounts. Hassle free process and simpleReviewed on 27th April 2021Sebastian
Cora is Quickly and Effective
Great service for most things, very quick and effectiveReviewed on 27th April 2021Vanessa
Quick and easy.
Fantastic service which was very easy and safe to use. I wasn't asked for any personal details. Great time saving service.Reviewed on 27th April 2021Cat
Easy to use
Quick and easy if you cannot get to branch. Seems to have alot of input on different subject. Very happy to use this service.Reviewed on 27th April 2021Marie-Anne
I used the NatWest assistance group coral for the first time and it was great and so easy to use.Reviewed on 26th April 2021Kevin lloyd
Love Cora. It’s great to get detailed responses to questions without having to wait to speak to an advisor.Reviewed on 26th April 2021Joc
A Bank all around our life!
excellent customer service, fast, reliable, helpful, you feel well respected regardless the amount of money you have. there is also a compassionate as well as a professional approach to people and their problemsReviewed on 26th April 2021arianna fiori
Very well structured and easy to handleReviewed on 26th April 2021Martin Puhlmann
Amazing help as normal always when I need itReviewed on 26th April 2021Jason
Cora - Well done
I am an infrequent user of digital assistants as they never seen to answer your questions precisely and normal end up ringing up anyway, but the answers given by cora were accurate and precise and no need to call anyone- well doneReviewed on 26th April 2021david pratt
Cora was extremely easy to use. Concise and relevant information. Easy to follow and understand. Answered my query straight away. So convenient.Reviewed on 25th April 2021Jemma Boorman
Once I clicked on Cora my problem was sorted out within a couple of minutes. Very helpful.Reviewed on 25th April 2021Colin Freeman
Easy to use
Easy to use and answers given quicklyReviewed on 25th April 2021Jo edge
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