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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.69 (6049 reviews)

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4.59

Based on 6,049 reviews, last reviewed 5th Aug 2025

No new 5 star reviews

in the past 90 days

29% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Cora cannot handle anything more than a very basic r... Cora cannot handle anything more than a very basic request. Anything meaningful - like I have not received something you say you have sent me - it fai... Read more Reviewed on: 5th August 2025

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NatWest Group - Cora Digital Assistant reviews (6049)

Cora cannot handle anything more than a very basic r...

Cora cannot handle anything more than a very basic request. Anything meaningful - like I have not received something you say you have sent me - it fails completely. And I have never had any of my negative feedback responded to, which suggests that there is no human overview. To refer to it a Customer Service is an insult to account holders Reviewed on: 5th August 2025

Just trying to order a replacementcard because...

Just trying to order a replacement bank card because it expired and they didn’t send me a new one. I’m now three hours in and still no resolution with Cora. Reviewed on: 10th July 2025

bungling amateurish attempt at AI

Completely useless. Knows nothing, cannot answer the most basic questions.Gets fixated on the original request. When asking for a human there are responses like " we will respond in 220 hours, 6 hours, 4 hours... When I got a human they answered my query from scratch as soon as as I typed my question. Reviewed on: 8th July 2025

NatWest Bank

Hi I have called today NatWest Bank customer service for the help, I was extremely distressed and need they support and help, however after speaking with customer service I was left very disappointed with customer service. I am still shaking, awful experience. Reviewed on: 28th June 2025

Not fit for purpose

Extremely long waits for responses (well over an hour) not providing complete answers. Reviewed on: 9th June 2025

Nobody wants to do anything!!!

After getting nowhere with that silly CORA, I decided to venture into my branch, but was told to carry out the procedure online. Obviously the customer service person did not notice the computer in front of her to offer myself some assistance. It seems that the whole situation is geared up not to involve staff with any customer relationship/ Reviewed on: 6th May 2025

Like pulling your own teeth out

Trying to resolve an issue with Cora like pulling your own teeth out There is a default answer for all issues regarding any matter relating to, say, debit card, transactions etc When you do get through to CS (took me a day and a half) someone will contact you within an hour- you have to respond to their answer When you have responded you are then told someone will get back to you within the hour Ive been at it for 4 hours now and they are still asking me what the issue is I’m exhausted Reviewed on: 16th April 2025

Cora is stupid

ask Cora a question and she requires you say whether you want the answer online (???) or in the app (???). No Cora, just tell me the answer on-screen. Reviewed on: 15th April 2025

Cora is a soulless bot.

My father has had an account with NatWest before it was NatWest. He is now 92, with mobility problems, and our nearest branch is 10-20 miles away. He misses going into the bank to sort out his financial matters. Surely, stalwart customers who do not do online yearn for the human touch with all its nuances; however, Cora is nothing more than a soulless bot. I suggest that your over 60s telephone banking service is publicised more, and not linked as much to your online offerings. Reviewed on: 8th April 2025

So bad its a joke - if i'm calling don't tell me how...

So bad its a joke - if i'm calling don't tell me how to do in the APP!! Jesus - just let me pay a bill - so frustrating. Slow unresponsive AI, doesn't recognise anything i say, Seriously - please go back to HUMANS or UPGRADE to better AI - lots out there. Anyway closing account and moving to someone else. Ops/Tech Director / Team should be fired. Reviewed on: 17th March 2025

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NatWest Group - Cora: Digital Assistant reviews

No new 5 star reviews

29% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review NatWest Group - Cora: Digital Assistant now

NatWest Group - Cora Digital Assistant reviews (6049)

Cora cannot handle anything more than a very basic r...

Just trying to order a replacementcard because...

bungling amateurish attempt at AI

NatWest Bank

Not fit for purpose

Nobody wants to do anything!!!

Like pulling your own teeth out

Cora is stupid

Cora is a soulless bot.

So bad its a joke - if i'm calling don't tell me how...

Review NatWest Group - Cora: Digital Assistant now

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