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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Effortless conversations

5
Cora is easy to talk to, understands my query every time and offers me great support across viewing my account information and any queries I have Reviewed on: 26th February 2021
Mark Towler's avatar
Mark Towler

Excellent experience!!

5
Outstanding service, everything I needed and all the help was perfect. So smooth :). Reviewed on: 26th February 2021
itsdanny123@hotmail.co.uk's avatar
[email protected]

Really good!

5
Constantly Improving to help with requests Reviewed on: 24th February 2021
Su's avatar
Su

The perfect assistant

5
Cora is user friendly, intuitive and only enhances the NatWest service brand. The user journey is straightforward and is available 24/7 which is a real bonus Reviewed on: 23rd February 2021
katrinaxx@hotmail.co.uk's avatar
[email protected]

Great servoce

5
Always used it and is really helpful Reviewed on: 23rd February 2021
John reyes's avatar
John reyes

Easy to use

5
Cora makes it more personal even though you are talking to an AI Reviewed on: 23rd February 2021
Jen's avatar
Jen

Great chat bot service

5
Sharing with customer and colleagues Reviewed on: 29th January 2021
Andrea's avatar
Andrea

Very impressed!

5
I found Cora very helpful & informative Reviewed on: 26th January 2021
Georgia's avatar
Georgia

Poor understanding

1
Never understands my query and makes it impossible to be transferred through to a human. Avoid at all costs! Reviewed on: 22nd January 2021
jackbrown1234's avatar
jackbrown1234

Very good

5
Very user friendly and useful, would recommend to my friends and family Reviewed on: 20th January 2021
Ryan Lewis 's avatar
Ryan Lewis

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