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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
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Kevin B
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NatWest Group - Cora Digital Assistant reviews (6058)

Easy to use

5
Cora makes it more personal even though you are talking to an AI Reviewed on: 23rd February 2021
Jen's avatar
Jen

Great chat bot service

5
Sharing with customer and colleagues Reviewed on: 29th January 2021
Andrea's avatar
Andrea

Very impressed!

5
I found Cora very helpful & informative Reviewed on: 26th January 2021
Georgia's avatar
Georgia

Poor understanding

1
Never understands my query and makes it impossible to be transferred through to a human. Avoid at all costs! Reviewed on: 22nd January 2021
jackbrown1234's avatar
jackbrown1234

Very good

5
Very user friendly and useful, would recommend to my friends and family Reviewed on: 20th January 2021
Ryan Lewis 's avatar
Ryan Lewis

Amazing

5
Best customer service I’ve had this year! Reviewed on: 20th January 2021
dalegillies@yahoo.com's avatar
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Cora review

5
Super easy to use and responsive. Makes digital banking easier to use and asking for help effortless! Reviewed on: 20th January 2021
caeccleston@hotmail.co.uk's avatar
[email protected]

Amazing little bot

5
Cora always provides the info I need! She has helped me with a number of things over the last few months. It’s like speaking to a real person! Reviewed on: 20th January 2021
Tee's avatar
Tee

Excellent!!

5
The best bank I’ve used, very helpful and easy to use Reviewed on: 20th January 2021
Olivia Booth's avatar
Olivia Booth

Solid service. No complaints.

5
Easy to use. Never had any issues with it. Reviewed on: 20th January 2021
danny_learmont@hotmail.co.uk's avatar
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