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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Highly recommend

5
Highly recommend this. A very cool innovation Reviewed on: 26th February 2021

Smart, quick and efficient

5
I have never had a bad word to say about Cora. All my experiences have been pleasant and my questions were always answered with no hassle. Reviewed on: 26th February 2021

Great service

5
Chatbot has been helpful. Cuts down on time compared to phoning in or visiting branch Reviewed on: 26th February 2021

Excellent

5
I think cora is great facility! Reviewed on: 26th February 2021

Effortless conversations

5
Cora is easy to talk to, understands my query every time and offers me great support across viewing my account information and any queries I have Reviewed on: 26th February 2021

Excellent experience!!

5
Outstanding service, everything I needed and all the help was perfect. So smooth :). Reviewed on: 26th February 2021

Really good!

5
Constantly Improving to help with requests Reviewed on: 24th February 2021

The perfect assistant

5
Cora is user friendly, intuitive and only enhances the NatWest service brand. The user journey is straightforward and is available 24/7 which is a real bonus Reviewed on: 23rd February 2021

Great servoce

5
Always used it and is really helpful Reviewed on: 23rd February 2021

Easy to use

5
Cora makes it more personal even though you are talking to an AI Reviewed on: 23rd February 2021

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