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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

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NatWest Group - Cora Digital Assistant reviews (6061)

Really good!

5
Constantly Improving to help with requests Reviewed on: 24th February 2021

The perfect assistant

5
Cora is user friendly, intuitive and only enhances the NatWest service brand. The user journey is straightforward and is available 24/7 which is a real bonus Reviewed on: 23rd February 2021

Great servoce

5
Always used it and is really helpful Reviewed on: 23rd February 2021

Easy to use

5
Cora makes it more personal even though you are talking to an AI Reviewed on: 23rd February 2021

Great chat bot service

5
Sharing with customer and colleagues Reviewed on: 29th January 2021

Very impressed!

5
I found Cora very helpful & informative Reviewed on: 26th January 2021

Poor understanding

1
Never understands my query and makes it impossible to be transferred through to a human. Avoid at all costs! Reviewed on: 22nd January 2021

Very good

5
Very user friendly and useful, would recommend to my friends and family Reviewed on: 20th January 2021

Amazing

5
Best customer service I’ve had this year! Reviewed on: 20th January 2021

Cora review

5
Super easy to use and responsive. Makes digital banking easier to use and asking for help effortless! Reviewed on: 20th January 2021

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Help others make smarter decisions by sharing your own experience. Write a review
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