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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,057 reviews, last reviewed 23rd Jan 2026
100% increase in 5 star reviews
in the past 90 days
25% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
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1%
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1%
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5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

As other reviews you go around & around in a loop an... As other reviews you go around & around in a loop and then get 3 hours before a human intervention Reviewed on: 23rd January 2026
John Allen's avatar
John Allen
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NatWest Group - Cora Digital Assistant reviews (6057)

As other reviews you go around & around in a loop an...

1
As other reviews you go around & around in a loop and then get 3 hours before a human intervention Reviewed on: 23rd January 2026
John Allen's avatar
John Allen

A digital assistant that actually works

5
Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Ordering a new debit card from abroad

2
I wanted to order a debit card. I live abroad, so Natwest did not send a new one. It should be a simple process. Cora made it so difficult. I had 2 or 3 goes at it and wasn't sure if they had decided to send one. Reviewed on: 1st January 2026
Phil B's avatar
Phil B

Is Cora thick?

1
Cora does not understand basic question. She needs to be pensioned off and replaced by an average AI. Reviewed on: 16th December 2025
B C's avatar
B C

Questions related to foreign countries are beyond Cora.

1
Cora is unable to provide straightforward answers to any questions relating to account holders moving abroad. For example: A) I am moving abroad, what do i need to do. B) I am relocating to France , can I keep my account? C) I am moving to France, how do I update my details - all give the same response about travelling abroad or random answers about payments . Reviewed on: 30th October 2025
Mike Taylor's avatar
Mike Taylor

Worst service since I opened account in 1971

1
50 minute wait to speak to ISA team and CORA is incapable of answering simple questions . Phone back option ridiculous. The person who phoned back put me back in the queue with a longer advised waiting period which obviated the call back request. Reviewed on: 24th October 2025
W C's avatar
W C

Possibly the wordt customer service in the industry?

1
Complete waste of time- very poor customer service made only worse by the useless "Cora" . All contact avenues seem to be pushing towards their banking app (i.e. 3 hour wait to talk to an agent) which if it is anything like their online presence I'd avoid like the plague. Reviewed on: 17th September 2025
Mike's avatar
Mike

Useless.

1
Useless. Cannot answer basic questions and keeps on repeating same options. Terrible waste of time. Reviewed on: 4th September 2025
Elizabeth S's avatar
Elizabeth S

Cora cannot handle anything more than a very basic r...

1
Cora cannot handle anything more than a very basic request. Anything meaningful - like I have not received something you say you have sent me - it fails completely. And I have never had any of my negative feedback responded to, which suggests that there is no human overview. To refer to it a Customer Service is an insult to account holders Reviewed on: 5th August 2025
M P's avatar
M P

Just trying to order a replacementcard because...

1
Just trying to order a replacement bank card because it expired and they didn’t send me a new one. I’m now three hours in and still no resolution with Cora. Reviewed on: 10th July 2025
Rob's avatar
Rob

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