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Review of the NatWest Group - Cora, Digital Assistant:

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Possibly the wordt customer service in the industry?

Complete waste of time- very poor customer service made only worse by the useless "Cora" . All contact avenues seem to be pushing towards their banking app (i.e. 3 hour wait to talk to an agent) which if it is anything like their online presence I'd avoid like the plague. Reviewed on: 17th September 2025

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