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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6035 reviews)

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4.54

Based on 6,035 reviews, last reviewed 22nd Oct 2024

No new 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Waste of time. Waste of time. Keeps crashing. The worst generative AI , I have ever seen. Don't link back to historical chat issues ir anything. Badly trained by a p... Read more Reviewed on: 22nd October 2024

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NatWest Group - Cora Digital Assistant reviews (6035)

Coral is amazballs

Cora is a helpful ai who understands the need of busy ppl. Reviewed on: 12th April 2023

Good service

The service was really good quick and easy Reviewed on: 12th April 2023

Helpful Assistant

Cora send to be quite helpful. Cora is able to provide reasonable good assistance. Reviewed on: 12th April 2023

Hopeless service

Tried for 2 hours to download a statement online. The system failed to recognise my saved password and told me I must register again and that I would get activation code by SMS. I tried using the app instead, not expecting to get a better outcome - and didn't. I decided to ring as I needed the statement tonight but was told your system "chose" to send activation by post and would take several days to get to me. That was no use so the next suggestion was to go into the branch to get a statement. However, the good news is that NatWest has modernised its system and customer care to such an extent that it is now possible to do everything by Royal Mail or visiting a branch in person. I wonder if such great service will ever catch on!!!! Reviewed on: 11th April 2023