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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.69 (6041 reviews)

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4.61

Based on 6,041 reviews, last reviewed 17th Mar 2025

No new 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

So bad its a joke - if i'm calling don't tell me how... So bad its a joke - if i'm calling don't tell me how to do in the APP!! Jesus - just let me pay a bill - so frustrating. Slow unresponsive AI, doesn't... Read more Reviewed on: 17th March 2025

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NatWest Group - Cora Digital Assistant reviews (6041)

Completely useless

I have tried to use Cora on a number of occasions and each time you go around in circles and get nowhere I've now completely given up. It's a useless waste of time don't bother using it Reviewed on: 21st October 2023

Does not answer the question

No help at all in trying to find out why a direct debit to Nat West was not processed after 4 days past due date. Just a spiral of repeated robotic questions getting nowhere. Continue to verification just closes down the app ! Reviewed on: 12th October 2023

Not fit for purpose

Sometimes you need to speak to a person, not a robot. I am giving 1 star because I'm forced to. This 'service' doesn't deserve any stars. Reviewed on: 31st August 2023

Cora is useless

Awful service. Says 8 hours to get back to you. It's never 8 hours. Whatever happened to live chat? New service is absolutely garbage. Prehistoric service compared to other banks! Reviewed on: 2nd August 2023

Useless

Only very rarely can you connect to Cora and then she only says a colleague will be in touch within three hours which they never are Reviewed on: 24th May 2023

Difficult to access

For two days I have been unable to contact Cora. It just says connecting but doesn't connect. Previous to this I had been pleased with it. What's going on? Reviewed on: 18th April 2023