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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,062 reviews, last reviewed 3rd Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora is a moron. Cora is a moron. 4MB RAM is not enough these days. Every experience I have had with it has been terrible and useless. Reviewed on: 3rd June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6062)

Waste of time.

1
Waste of time. Keeps crashing. The worst generative AI , I have ever seen. Don't link back to historical chat issues ir anything. Badly trained by a person never dealt with bank ir transactions is my conclusion. .. Reviewed on: 22nd October 2024
Shine S's avatar
Shine S

The Cora system is poor in every respect .

1
The Cora system is poor in every respect . Nat west clearly don’t value their customers inflicting this faceless , useless and cumbersome system on customers Reviewed on: 5th October 2024
Barry T's avatar
Barry T

Cora terrible for the Nat West brand

1
I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024
Martin's avatar
Martin

It's not actually a digital assistant.

1
It's not actually a digital assistant. It can answer very specific questions and that's it. It's basically a search function for common questions misrepresented as a chat bot. It adds little to no value to the customer experience. I would Google any questions before using it and then find a way to speak to a human from there. Needs massive improvements. Reviewed on: 30th August 2024
GW's avatar
GW

Cora ok but general

3
Cora very difficult to understand specific needs but is good at general enquiries Reviewed on: 28th May 2024
Rachel Hill's avatar
Rachel Hill

Reliability and trust

5
I am 10 years and all is working perfectly. Reviewed on: 15th May 2024
Inga B's avatar
Inga B

Impossible to get answers and be directed to the rig...

1
Impossible to get answers and be directed to the right area Reviewed on: 15th April 2024
Louise G's avatar
Louise G

Digital Idiot!

1
Digital Assistant? More like a "Digital Idiot"! Reviewed on: 3rd April 2024
NOYB's avatar
NOYB

I just couldn’t connect, a complete waste of time wh...

1
I just couldn’t connect, a complete waste of time when Nat West say it’s the fastest way to do things Reviewed on: 27th March 2024
Paul M's avatar
Paul M

Rubbish Rubbish Rubbish

1
Total wasre of time, I don't like talking to robots Reviewed on: 2nd March 2024
KMG's avatar
KMG

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