NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.68 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Enjoy the easy of use on it

I really like how easy that NatWest has made the banking for us Reviewed on: 19th January 2021

Excellent

Wonderful customer experience. Congrats to natwest Reviewed on: 19th January 2021

Some and effective

I love Cora and it's always there for any straightforward questions I have. No queues, 24x7 and no awkward accent lroblems Reviewed on: 19th January 2021

Simple Yet Effective

I found it very easy to use and easy to navigate Reviewed on: 19th January 2021

Brill

Unreal just unreal. Can’t explain how unreal Reviewed on: 19th January 2021

Excellent.

What more could you want? Come now , it’s 2021 let’s go Reviewed on: 19th January 2021

Love it

I love Cora it’s Such a helpful feature! Reviewed on: 19th January 2021

No more long waits waiting for the options to be played back to you

Best bot that I have used. Always seems to give me the answer I need without having to wait on listening to every option on a pre recorded voice message. Very slick. Reviewed on: 19th January 2021