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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Amazing little bot

5
Cora always provides the info I need! She has helped me with a number of things over the last few months. It’s like speaking to a real person! Reviewed on: 20th January 2021

Excellent!!

5
The best bank I’ve used, very helpful and easy to use Reviewed on: 20th January 2021

Solid service. No complaints.

5
Easy to use. Never had any issues with it. Reviewed on: 20th January 2021

Enjoy the easy of use on it

5
I really like how easy that NatWest has made the banking for us Reviewed on: 19th January 2021

Excellent

5
Wonderful customer experience. Congrats to natwest Reviewed on: 19th January 2021

Some and effective

5
I love Cora and it's always there for any straightforward questions I have. No queues, 24x7 and no awkward accent lroblems Reviewed on: 19th January 2021

Simple Yet Effective

5
I found it very easy to use and easy to navigate Reviewed on: 19th January 2021

Brill

5
Unreal just unreal. Can’t explain how unreal Reviewed on: 19th January 2021

Excellent.

5
What more could you want? Come now , it’s 2021 let’s go Reviewed on: 19th January 2021

Love it

5
I love Cora it’s Such a helpful feature! Reviewed on: 19th January 2021

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