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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Great chat bot service

5
Sharing with customer and colleagues Reviewed on: 29th January 2021

Very impressed!

5
I found Cora very helpful & informative Reviewed on: 26th January 2021

Poor understanding

1
Never understands my query and makes it impossible to be transferred through to a human. Avoid at all costs! Reviewed on: 22nd January 2021

Very good

5
Very user friendly and useful, would recommend to my friends and family Reviewed on: 20th January 2021

Amazing

5
Best customer service I’ve had this year! Reviewed on: 20th January 2021

Cora review

5
Super easy to use and responsive. Makes digital banking easier to use and asking for help effortless! Reviewed on: 20th January 2021

Amazing little bot

5
Cora always provides the info I need! She has helped me with a number of things over the last few months. It’s like speaking to a real person! Reviewed on: 20th January 2021

Excellent!!

5
The best bank I’ve used, very helpful and easy to use Reviewed on: 20th January 2021

Solid service. No complaints.

5
Easy to use. Never had any issues with it. Reviewed on: 20th January 2021

Enjoy the easy of use on it

5
I really like how easy that NatWest has made the banking for us Reviewed on: 19th January 2021

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