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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,048 reviews, last reviewed 10th Jul 2025
No new 5 star reviews
in the past 90 days
17% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
5%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024
Anne P's avatar
Anne P

Latest lowest rating:

1

Just trying to order a replacementcard because... Just trying to order a replacement bank card because it expired and they didn’t send me a new one. I’m now three hours in and still no resolution with... Read more Reviewed on: 10th July 2025
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Rob
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NatWest Group - Cora Digital Assistant reviews (6048)

Easy to use

5
Cora makes it more personal even though you are talking to an AI Reviewed on: 23rd February 2021
Jen's avatar
Jen

Great chat bot service

5
Sharing with customer and colleagues Reviewed on: 29th January 2021
Andrea's avatar
Andrea

Very impressed!

5
I found Cora very helpful & informative Reviewed on: 26th January 2021
Georgia's avatar
Georgia

Poor understanding

1
Never understands my query and makes it impossible to be transferred through to a human. Avoid at all costs! Reviewed on: 22nd January 2021
jackbrown1234's avatar
jackbrown1234

Very good

5
Very user friendly and useful, would recommend to my friends and family Reviewed on: 20th January 2021
Ryan Lewis 's avatar
Ryan Lewis

Amazing

5
Best customer service I’ve had this year! Reviewed on: 20th January 2021
dalegillies@yahoo.com's avatar
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Cora review

5
Super easy to use and responsive. Makes digital banking easier to use and asking for help effortless! Reviewed on: 20th January 2021
caeccleston@hotmail.co.uk's avatar
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Amazing little bot

5
Cora always provides the info I need! She has helped me with a number of things over the last few months. It’s like speaking to a real person! Reviewed on: 20th January 2021
Tee's avatar
Tee

Excellent!!

5
The best bank I’ve used, very helpful and easy to use Reviewed on: 20th January 2021
Olivia Booth's avatar
Olivia Booth

Solid service. No complaints.

5
Easy to use. Never had any issues with it. Reviewed on: 20th January 2021
danny_learmont@hotmail.co.uk's avatar
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