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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
25% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
Kevin B's avatar
Kevin B
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NatWest Group - Cora Digital Assistant reviews (6058)

Easy to do business with

5
I’ve used Cora for a few tasks throughout lockdown, from sorting lost debit cards, renewing a faulty card reader and sussing international payments. Responses have been helpful and more lined up that with other organisations I do business with through AI/digital assistants - a good balance between being able to sort at source and when not, a human is brought in in a simple and swift way to help. Reviewed on: 26th February 2021
Sam M's avatar
Sam M

Highly recommend

5
Highly recommend this. A very cool innovation Reviewed on: 26th February 2021
Mohit Joshi's avatar
Mohit Joshi

Smart, quick and efficient

5
I have never had a bad word to say about Cora. All my experiences have been pleasant and my questions were always answered with no hassle. Reviewed on: 26th February 2021
Steven's avatar
Steven

Great service

5
Chatbot has been helpful. Cuts down on time compared to phoning in or visiting branch Reviewed on: 26th February 2021
Kay Lee's avatar
Kay Lee

Excellent

5
I think cora is great facility! Reviewed on: 26th February 2021
Raz's avatar
Raz

Effortless conversations

5
Cora is easy to talk to, understands my query every time and offers me great support across viewing my account information and any queries I have Reviewed on: 26th February 2021
Mark Towler's avatar
Mark Towler

Excellent experience!!

5
Outstanding service, everything I needed and all the help was perfect. So smooth :). Reviewed on: 26th February 2021
itsdanny123@hotmail.co.uk's avatar
[email protected]

Really good!

5
Constantly Improving to help with requests Reviewed on: 24th February 2021
Su's avatar
Su

The perfect assistant

5
Cora is user friendly, intuitive and only enhances the NatWest service brand. The user journey is straightforward and is available 24/7 which is a real bonus Reviewed on: 23rd February 2021
katrinaxx@hotmail.co.uk's avatar
[email protected]

Great servoce

5
Always used it and is really helpful Reviewed on: 23rd February 2021
John reyes's avatar
John reyes

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