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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.95
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Innovation at its best

5
Natwest’s Cora is a great example of big organisations use technology with their clients in mind. Reviewed on: 27th February 2021
Galatia Evan's avatar
Galatia Evan

NatWest2Win

5
Cora is an incredible service and has disrupted the way traditional banking services are provided. It has to be voted #1! Reviewed on: 26th February 2021
Danielle Lucas's avatar
Danielle Lucas

Fantastic Service!!

5
Having used various such products with other providers I would rate NatWest Cora the best.. Reviewed on: 26th February 2021
Sathish's avatar
Sathish

Intuitive, engaging & seamless experience

5
Cora continues to deliver quicker, more effortless experiences for customers by removing the need to interact with humans and instead self serve. Reviewed on: 26th February 2021
Aaron Wisken's avatar
Aaron Wisken

Cora is excellent!

5
Cora really helped me with my banking queries during lockdown. Reviewed on: 26th February 2021
Bill Agar's avatar
Bill Agar

Easy to do business with

5
I’ve used Cora for a few tasks throughout lockdown, from sorting lost debit cards, renewing a faulty card reader and sussing international payments. Responses have been helpful and more lined up that with other organisations I do business with through AI/digital assistants - a good balance between being able to sort at source and when not, a human is brought in in a simple and swift way to help. Reviewed on: 26th February 2021
Sam M's avatar
Sam M

Highly recommend

5
Highly recommend this. A very cool innovation Reviewed on: 26th February 2021
Mohit Joshi's avatar
Mohit Joshi

Smart, quick and efficient

5
I have never had a bad word to say about Cora. All my experiences have been pleasant and my questions were always answered with no hassle. Reviewed on: 26th February 2021
Steven's avatar
Steven

Great service

5
Chatbot has been helpful. Cuts down on time compared to phoning in or visiting branch Reviewed on: 26th February 2021
Kay Lee's avatar
Kay Lee

Excellent

5
I think cora is great facility! Reviewed on: 26th February 2021
Raz's avatar
Raz

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