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NatWest Group - Cora: Digital Assistant reviews

4.60
Based on 6,053 reviews, last reviewed 30th Oct 2025
No new 5 star reviews
in the past 90 days
40% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
5%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024
Anne P's avatar
Anne P

Latest lowest rating:

1

Questions related to foreign countries are beyond Cora. Cora is unable to provide straightforward answers to any questions relating to account holders moving abroad. For example: A) I am moving abroad, what... Read more Reviewed on: 30th October 2025
Mike Taylor's avatar
Mike Taylor

About this product

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NatWest Group - Cora Digital Assistant reviews (6053)

UK's leading banking chatbot

5
I've used Cora several times for support requests. It's lightning fast and answers my queries. Reviewed on: 1st March 2021

Customer friendly

5
I love the usage of NatWests chatbot family. Especially my intervention with Cora has been most useful. Reviewed on: 1st March 2021

Great service

5
Couldn't do more for you - great service Reviewed on: 28th February 2021

Good digital assistant

5
I’ve used Cora a few times and it’s easily helped me resolve my question without having to chat to a human – quick and easy! Reviewed on: 28th February 2021

24/7 support is handy

5
Always helpful to save queuing on the phone! Reviewed on: 28th February 2021

Fantastic service

5
Cora helped to streamline the customer experience. I found it to be a fantastic service that enabled me to receive quick answers to queries. The NatWest online banking experience has been significantly improved with this initiative. Reviewed on: 28th February 2021

Fab chatbot

5
Easy to use and helped with my payment holiday Reviewed on: 28th February 2021

Quick and efficient

5
Best way to communicate with bank works fast and efficiently Reviewed on: 27th February 2021

Brilliant - simple to use!

5
What a great idea! Love using Cora and it’s so easy to use. Thank you RBS Reviewed on: 27th February 2021

Love the user experience

5
It's a really great product that's super intuitive and useful Reviewed on: 27th February 2021

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