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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
25% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
Kevin B's avatar
Kevin B
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About this product

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NatWest Group - Cora Digital Assistant reviews (6058)

Fantastic service

5
Great Service very easy to use web site. Reviewed on: 4th March 2021
Teresa King's avatar
Teresa King

Cora is not your average assistant

5
I have interacted with a wide range of AI assistants on a wide range of consumer product websites and most of the time they are hopeless, not able to help you in any way. Cora is different - its helpful useful and seems to have learnt so much from a wide range of enquiries. Reviewed on: 3rd March 2021
JJ's avatar
JJ

Helpful innovation

4
This let me cancel my card via online banking rather than needing to speak to somebody over the phone. Very useful and efficient. Reviewed on: 2nd March 2021
Thomas Dexter Parry's avatar
Thomas Dexter Parry

Love it

5
So simple to use, got exactly what I needed Reviewed on: 1st March 2021
Mwuk88's avatar
Mwuk88

Great customer service

5
Excellent helpful good communication Reviewed on: 1st March 2021
Kim's avatar
Kim

UK's leading banking chatbot

5
I've used Cora several times for support requests. It's lightning fast and answers my queries. Reviewed on: 1st March 2021
David BG's avatar
David BG

Customer friendly

5
I love the usage of NatWests chatbot family. Especially my intervention with Cora has been most useful. Reviewed on: 1st March 2021
Jolanda's avatar
Jolanda

Great service

5
Couldn't do more for you - great service Reviewed on: 28th February 2021
Jay Warbie's avatar
Jay Warbie

Good digital assistant

5
I’ve used Cora a few times and it’s easily helped me resolve my question without having to chat to a human – quick and easy! Reviewed on: 28th February 2021
Brad's avatar
Brad

24/7 support is handy

5
Always helpful to save queuing on the phone! Reviewed on: 28th February 2021
Georgia Rose's avatar
Georgia Rose

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