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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Easy to use system

5
Its the first time I've asked Cora to help me to update my account details. It was a stress free experience, so quick and easy Reviewed on: 4th March 2021
Carol's avatar
Carol

Service realy nice

4
Service and talking so nice I always choose natwest Reviewed on: 4th March 2021
Manzar Awaisi's avatar
Manzar Awaisi

ALWAYS GREAT SERVICE

5
Always great service online and in the bank also Reviewed on: 4th March 2021
Claire's avatar
Claire

Communication rules!

5
Fast Easy Clear Secure Built-in politeness What else could you ask for? Reviewed on: 4th March 2021
S's avatar
S

Great

5
Fast and easy to use got my answer in seconds Reviewed on: 4th March 2021
joe-macdonald@hotmail.co.uk's avatar
[email protected]

Fantastic service

5
Great Service very easy to use web site. Reviewed on: 4th March 2021
Teresa King's avatar
Teresa King

Cora is not your average assistant

5
I have interacted with a wide range of AI assistants on a wide range of consumer product websites and most of the time they are hopeless, not able to help you in any way. Cora is different - its helpful useful and seems to have learnt so much from a wide range of enquiries. Reviewed on: 3rd March 2021
JJ's avatar
JJ

Helpful innovation

4
This let me cancel my card via online banking rather than needing to speak to somebody over the phone. Very useful and efficient. Reviewed on: 2nd March 2021
Thomas Dexter Parry's avatar
Thomas Dexter Parry

Love it

5
So simple to use, got exactly what I needed Reviewed on: 1st March 2021
Mwuk88's avatar
Mwuk88

Great customer service

5
Excellent helpful good communication Reviewed on: 1st March 2021
Kim's avatar
Kim

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