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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

ALWAYS GREAT SERVICE

5
Always great service online and in the bank also Reviewed on: 4th March 2021

Communication rules!

5
Fast Easy Clear Secure Built-in politeness What else could you ask for? Reviewed on: 4th March 2021

Great

5
Fast and easy to use got my answer in seconds Reviewed on: 4th March 2021

Fantastic service

5
Great Service very easy to use web site. Reviewed on: 4th March 2021

Cora is not your average assistant

5
I have interacted with a wide range of AI assistants on a wide range of consumer product websites and most of the time they are hopeless, not able to help you in any way. Cora is different - its helpful useful and seems to have learnt so much from a wide range of enquiries. Reviewed on: 3rd March 2021

Helpful innovation

4
This let me cancel my card via online banking rather than needing to speak to somebody over the phone. Very useful and efficient. Reviewed on: 2nd March 2021

Love it

5
So simple to use, got exactly what I needed Reviewed on: 1st March 2021

Great customer service

5
Excellent helpful good communication Reviewed on: 1st March 2021

UK's leading banking chatbot

5
I've used Cora several times for support requests. It's lightning fast and answers my queries. Reviewed on: 1st March 2021

Customer friendly

5
I love the usage of NatWests chatbot family. Especially my intervention with Cora has been most useful. Reviewed on: 1st March 2021

Review NatWest Group - Cora: Digital assistant now

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