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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,051 reviews, last reviewed 17th Sep 2025
No new 5 star reviews
in the past 90 days
40% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
5%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024
Anne P's avatar
Anne P

Latest lowest rating:

1

Possibly the wordt customer service in the industry? Complete waste of time- very poor customer service made only worse by the useless "Cora" . All contact avenues seem to be pushing towards their bankin... Read more Reviewed on: 17th September 2025
Mike's avatar
Mike

About this product

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NatWest Group - Cora Digital Assistant reviews (6051)

ALWAYS GREAT SERVICE

5
Always great service online and in the bank also Reviewed on: 4th March 2021

Communication rules!

5
Fast Easy Clear Secure Built-in politeness What else could you ask for? Reviewed on: 4th March 2021

Great

5
Fast and easy to use got my answer in seconds Reviewed on: 4th March 2021

Fantastic service

5
Great Service very easy to use web site. Reviewed on: 4th March 2021

Cora is not your average assistant

5
I have interacted with a wide range of AI assistants on a wide range of consumer product websites and most of the time they are hopeless, not able to help you in any way. Cora is different - its helpful useful and seems to have learnt so much from a wide range of enquiries. Reviewed on: 3rd March 2021

Helpful innovation

4
This let me cancel my card via online banking rather than needing to speak to somebody over the phone. Very useful and efficient. Reviewed on: 2nd March 2021

Love it

5
So simple to use, got exactly what I needed Reviewed on: 1st March 2021

Great customer service

5
Excellent helpful good communication Reviewed on: 1st March 2021

UK's leading banking chatbot

5
I've used Cora several times for support requests. It's lightning fast and answers my queries. Reviewed on: 1st March 2021

Customer friendly

5
I love the usage of NatWests chatbot family. Especially my intervention with Cora has been most useful. Reviewed on: 1st March 2021

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