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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Very helpful and professional

5
Very good service , very friendly and helpful Reviewed on: 4th March 2021
Rita Dalton's avatar
Rita Dalton

Efficient and friendly

5
I am not go with computers being 75 l am having lessons at the local library but they have stopped during Lockdown so l am grateful for Cora's help Reviewed on: 4th March 2021
Susan Eckersley's avatar
Susan Eckersley

Really Useful

5
Sometimes I find that doing online banking can be rather complicated - I know if I ask Cora, she will help me. Reviewed on: 4th March 2021
Janet Walch's avatar
Janet Walch

Always easy to use!

5
I am a very satisfied RBS customer and always find I get help easily without issue or delay Reviewed on: 4th March 2021
Sarah Brown's avatar
Sarah Brown

Very good

5
Brilliant very helpful although I did not view my bank balance which asked to be honest..I am in a hurry for my hospital appointment been trying to do this in order to know my balance that’s all. Ends me up here. Oh dear. Reviewed on: 4th March 2021
Cynthia Lee's avatar
Cynthia Lee

Very responsive

5
Very responsive and quick. Not sure of Cora is an AI bot but it worked !!! Reviewed on: 4th March 2021
Des Lynch's avatar
Des Lynch

customer experience

5
Very quick and easy to use. Answers clear and to the point Reviewed on: 4th March 2021
Stephen Eaton's avatar
Stephen Eaton

Very user friendly

5
Easy to follow instructions. No complicated language used. Very good. Reviewed on: 4th March 2021
Helen 's avatar
Helen

STRAIGHTFORWARD PROCESS

5
Closing down my business account, Cora made it simple, straightforward and extremely fast. Reviewed on: 4th March 2021
Sarah's avatar
Sarah

Very well explained on International Payment by Cora

5
It was easy to follow and very well explained. I was delighted to know this process do work well instead of calling the bank Reviewed on: 4th March 2021
Vijay Amin's avatar
Vijay Amin

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