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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,049 reviews, last reviewed 5th Aug 2025
No new 5 star reviews
in the past 90 days
29% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
5%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024
Anne P's avatar
Anne P

Latest lowest rating:

1

Cora cannot handle anything more than a very basic r... Cora cannot handle anything more than a very basic request. Anything meaningful - like I have not received something you say you have sent me - it fai... Read more Reviewed on: 5th August 2025
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M P
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NatWest Group - Cora Digital Assistant reviews (6049)

Great

5
Fast and easy to use got my answer in seconds Reviewed on: 4th March 2021
joe-macdonald@hotmail.co.uk's avatar
[email protected]

Fantastic service

5
Great Service very easy to use web site. Reviewed on: 4th March 2021
Teresa King's avatar
Teresa King

Cora is not your average assistant

5
I have interacted with a wide range of AI assistants on a wide range of consumer product websites and most of the time they are hopeless, not able to help you in any way. Cora is different - its helpful useful and seems to have learnt so much from a wide range of enquiries. Reviewed on: 3rd March 2021
JJ's avatar
JJ

Helpful innovation

4
This let me cancel my card via online banking rather than needing to speak to somebody over the phone. Very useful and efficient. Reviewed on: 2nd March 2021
Thomas Dexter Parry's avatar
Thomas Dexter Parry

Love it

5
So simple to use, got exactly what I needed Reviewed on: 1st March 2021
Mwuk88's avatar
Mwuk88

Great customer service

5
Excellent helpful good communication Reviewed on: 1st March 2021
Kim's avatar
Kim

UK's leading banking chatbot

5
I've used Cora several times for support requests. It's lightning fast and answers my queries. Reviewed on: 1st March 2021
David BG's avatar
David BG

Customer friendly

5
I love the usage of NatWests chatbot family. Especially my intervention with Cora has been most useful. Reviewed on: 1st March 2021
Jolanda's avatar
Jolanda

Great service

5
Couldn't do more for you - great service Reviewed on: 28th February 2021
Jay Warbie's avatar
Jay Warbie

Good digital assistant

5
I’ve used Cora a few times and it’s easily helped me resolve my question without having to chat to a human – quick and easy! Reviewed on: 28th February 2021
Brad's avatar
Brad

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