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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
25% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
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Kevin B
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About this product

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NatWest Group - Cora Digital Assistant reviews (6058)

Fingertips sophistication

5
Simple to use yet delivers a sophisticated service Reviewed on: 4th March 2021
Frank Shaw's avatar
Frank Shaw

Very helpful and professional

5
Very good service , very friendly and helpful Reviewed on: 4th March 2021
Rita Dalton's avatar
Rita Dalton

Efficient and friendly

5
I am not go with computers being 75 l am having lessons at the local library but they have stopped during Lockdown so l am grateful for Cora's help Reviewed on: 4th March 2021
Susan Eckersley's avatar
Susan Eckersley

Really Useful

5
Sometimes I find that doing online banking can be rather complicated - I know if I ask Cora, she will help me. Reviewed on: 4th March 2021
Janet Walch's avatar
Janet Walch

Always easy to use!

5
I am a very satisfied RBS customer and always find I get help easily without issue or delay Reviewed on: 4th March 2021
Sarah Brown's avatar
Sarah Brown

Very good

5
Brilliant very helpful although I did not view my bank balance which asked to be honest..I am in a hurry for my hospital appointment been trying to do this in order to know my balance that’s all. Ends me up here. Oh dear. Reviewed on: 4th March 2021
Cynthia Lee's avatar
Cynthia Lee

Very responsive

5
Very responsive and quick. Not sure of Cora is an AI bot but it worked !!! Reviewed on: 4th March 2021
Des Lynch's avatar
Des Lynch

customer experience

5
Very quick and easy to use. Answers clear and to the point Reviewed on: 4th March 2021
Stephen Eaton's avatar
Stephen Eaton

Very user friendly

5
Easy to follow instructions. No complicated language used. Very good. Reviewed on: 4th March 2021
Helen 's avatar
Helen

STRAIGHTFORWARD PROCESS

5
Closing down my business account, Cora made it simple, straightforward and extremely fast. Reviewed on: 4th March 2021
Sarah's avatar
Sarah

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