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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.69 (6045 reviews)

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4.60

Based on 6,045 reviews, last reviewed 9th Jun 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Not fit for purpose Extremely long waits for responses (well over an hour) not providing complete answers. Reviewed on: 9th June 2025

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NatWest Group - Cora Digital Assistant reviews (6045)

Very easy to use

Needed to re activate an isa. Directed to CORA. Was so easy to use and understand. Reviewed on: 4th March 2021

Easy to use and you can use 24/7

Fantastic bank app easy to use good options answers are clear and precise Reviewed on: 4th March 2021

Easy to use system

Its the first time I've asked Cora to help me to update my account details. It was a stress free experience, so quick and easy Reviewed on: 4th March 2021

Service realy nice

Service and talking so nice I always choose natwest Reviewed on: 4th March 2021

ALWAYS GREAT SERVICE

Always great service online and in the bank also Reviewed on: 4th March 2021

Communication rules!

Fast Easy Clear Secure Built-in politeness What else could you ask for? Reviewed on: 4th March 2021

Great

Fast and easy to use got my answer in seconds Reviewed on: 4th March 2021

Fantastic service

Great Service very easy to use web site. Reviewed on: 4th March 2021

Cora is not your average assistant

I have interacted with a wide range of AI assistants on a wide range of consumer product websites and most of the time they are hopeless, not able to help you in any way. Cora is different - its helpful useful and seems to have learnt so much from a wide range of enquiries. Reviewed on: 3rd March 2021

Helpful innovation

This let me cancel my card via online banking rather than needing to speak to somebody over the phone. Very useful and efficient. Reviewed on: 2nd March 2021