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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.53
Based on 6,037 reviews, last reviewed 22nd Nov 2024
No new 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
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0%
See only 1 star reviews
5%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024
Anne P's avatar
Anne P

Latest lowest rating:

1

Stick to calling, far better. I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to pay off my mortgag... Read more Reviewed on: 22nd November 2024
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Jason P
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NatWest Group - Cora Digital Assistant reviews (6037)

Cora is not your average assistant

5
I have interacted with a wide range of AI assistants on a wide range of consumer product websites and most of the time they are hopeless, not able to help you in any way. Cora is different - its helpful useful and seems to have learnt so much from a wide range of enquiries. Reviewed on: 3rd March 2021
JJ's avatar
JJ

Helpful innovation

4
This let me cancel my card via online banking rather than needing to speak to somebody over the phone. Very useful and efficient. Reviewed on: 2nd March 2021
Thomas Dexter Parry's avatar
Thomas Dexter Parry

Love it

5
So simple to use, got exactly what I needed Reviewed on: 1st March 2021
Mwuk88's avatar
Mwuk88

Great customer service

5
Excellent helpful good communication Reviewed on: 1st March 2021
Kim's avatar
Kim

UK's leading banking chatbot

5
I've used Cora several times for support requests. It's lightning fast and answers my queries. Reviewed on: 1st March 2021
David BG's avatar
David BG

Customer friendly

5
I love the usage of NatWests chatbot family. Especially my intervention with Cora has been most useful. Reviewed on: 1st March 2021
Jolanda's avatar
Jolanda

Great service

5
Couldn't do more for you - great service Reviewed on: 28th February 2021
Jay Warbie's avatar
Jay Warbie

Good digital assistant

5
I’ve used Cora a few times and it’s easily helped me resolve my question without having to chat to a human – quick and easy! Reviewed on: 28th February 2021
Brad's avatar
Brad

24/7 support is handy

5
Always helpful to save queuing on the phone! Reviewed on: 28th February 2021
Georgia Rose's avatar
Georgia Rose

Fantastic service

5
Cora helped to streamline the customer experience. I found it to be a fantastic service that enabled me to receive quick answers to queries. The NatWest online banking experience has been significantly improved with this initiative. Reviewed on: 28th February 2021
Sally christie's avatar
Sally christie

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