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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.92
Based on 6,062 reviews, last reviewed 3rd Jun 2026
100% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora is a moron. Cora is a moron. 4MB RAM is not enough these days. Every experience I have had with it has been terrible and useless. Reviewed on: 3rd June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6062)

Was very fast and easy :)

5
Had a question that I was struggling to find an answer to on the app and once I asked for a little help i got it in no time! Reviewed on: 4th March 2021
alexoposhnya1@gmail.com's avatar
[email protected]

Amazing

5
Very quick, informative and helpful Reviewed on: 4th March 2021
Andy Thomas's avatar
Andy Thomas

Fast and clear response.

5
Will not normally interact with robotic response systems, but this is the exception. Reviewed on: 4th March 2021
Tyrone Mckinney's avatar
Tyrone Mckinney

Quick Response

5
Quick and fast response whenever required. Reviewed on: 4th March 2021
Pramod Mahawar's avatar
Pramod Mahawar

Fingertips sophistication

5
Simple to use yet delivers a sophisticated service Reviewed on: 4th March 2021
Frank Shaw's avatar
Frank Shaw

Very helpful and professional

5
Very good service , very friendly and helpful Reviewed on: 4th March 2021
Rita Dalton's avatar
Rita Dalton

Efficient and friendly

5
I am not go with computers being 75 l am having lessons at the local library but they have stopped during Lockdown so l am grateful for Cora's help Reviewed on: 4th March 2021
Susan Eckersley's avatar
Susan Eckersley

Really Useful

5
Sometimes I find that doing online banking can be rather complicated - I know if I ask Cora, she will help me. Reviewed on: 4th March 2021
Janet Walch's avatar
Janet Walch

Always easy to use!

5
I am a very satisfied RBS customer and always find I get help easily without issue or delay Reviewed on: 4th March 2021
Sarah Brown's avatar
Sarah Brown

Very good

5
Brilliant very helpful although I did not view my bank balance which asked to be honest..I am in a hurry for my hospital appointment been trying to do this in order to know my balance that’s all. Ends me up here. Oh dear. Reviewed on: 4th March 2021
Cynthia Lee's avatar
Cynthia Lee

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