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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Very helpful

5
You can get in touch with the Royal Bank of Scotland very easy and the team is very helpful. Reviewed on: 4th March 2021

Ease of use

5
Easy to use.. quick intelligent help with no nonsense answers Reviewed on: 4th March 2021

Tells you what you need to to know

5
Easy to “talk” to, answered the question I asked, told me exactly where to go and what to do. Brilliant and so easy. Reviewed on: 4th March 2021

Digital banking help

5
I was given help and my problem was solved fast and effectively Reviewed on: 4th March 2021

Instant problem solving

5
I had a quick question related to paying in a cheque with visiting a branch during COVID lockdown and Cora sorted it for me within seconds. Excellent service. Reviewed on: 4th March 2021

Was very fast and easy :)

5
Had a question that I was struggling to find an answer to on the app and once I asked for a little help i got it in no time! Reviewed on: 4th March 2021

Amazing

5
Very quick, informative and helpful Reviewed on: 4th March 2021

Fast and clear response.

5
Will not normally interact with robotic response systems, but this is the exception. Reviewed on: 4th March 2021

Quick Response

5
Quick and fast response whenever required. Reviewed on: 4th March 2021

Fingertips sophistication

5
Simple to use yet delivers a sophisticated service Reviewed on: 4th March 2021

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