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NatWest Group - Cora: Digital assistant reviews

3.88
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Excellent

5
Wonderful customer experience. Congrats to natwest Reviewed on: 19th January 2021

Some and effective

5
I love Cora and it's always there for any straightforward questions I have. No queues, 24x7 and no awkward accent lroblems Reviewed on: 19th January 2021

Simple Yet Effective

5
I found it very easy to use and easy to navigate Reviewed on: 19th January 2021

Brill

5
Unreal just unreal. Can’t explain how unreal Reviewed on: 19th January 2021

Excellent.

5
What more could you want? Come now , it’s 2021 let’s go Reviewed on: 19th January 2021

Love it

5
I love Cora it’s Such a helpful feature! Reviewed on: 19th January 2021

No more long waits waiting for the options to be played back to you

5
Best bot that I have used. Always seems to give me the answer I need without having to wait on listening to every option on a pre recorded voice message. Very slick. Reviewed on: 19th January 2021

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