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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,057 reviews, last reviewed 23rd Jan 2026
100% increase in 5 star reviews
in the past 90 days
60% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

As other reviews you go around & around in a loop an... As other reviews you go around & around in a loop and then get 3 hours before a human intervention Reviewed on: 23rd January 2026
John Allen's avatar
John Allen

About this product

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NatWest Group - Cora Digital Assistant reviews (6057)

Fab chatbot

5
Easy to use and helped with my payment holiday Reviewed on: 28th February 2021

Quick and efficient

5
Best way to communicate with bank works fast and efficiently Reviewed on: 27th February 2021

Brilliant - simple to use!

5
What a great idea! Love using Cora and it’s so easy to use. Thank you RBS Reviewed on: 27th February 2021

Love the user experience

5
It's a really great product that's super intuitive and useful Reviewed on: 27th February 2021

Innovation at its best

5
Natwest’s Cora is a great example of big organisations use technology with their clients in mind. Reviewed on: 27th February 2021

NatWest2Win

5
Cora is an incredible service and has disrupted the way traditional banking services are provided. It has to be voted #1! Reviewed on: 26th February 2021

Fantastic Service!!

5
Having used various such products with other providers I would rate NatWest Cora the best.. Reviewed on: 26th February 2021

Intuitive, engaging & seamless experience

5
Cora continues to deliver quicker, more effortless experiences for customers by removing the need to interact with humans and instead self serve. Reviewed on: 26th February 2021

Cora is excellent!

5
Cora really helped me with my banking queries during lockdown. Reviewed on: 26th February 2021

Easy to do business with

5
I’ve used Cora for a few tasks throughout lockdown, from sorting lost debit cards, renewing a faulty card reader and sussing international payments. Responses have been helpful and more lined up that with other organisations I do business with through AI/digital assistants - a good balance between being able to sort at source and when not, a human is brought in in a simple and swift way to help. Reviewed on: 26th February 2021

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