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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,051 reviews, last reviewed 17th Sep 2025
No new 5 star reviews
in the past 90 days
40% decrease in 1 star reviews
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Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024
Anne P's avatar
Anne P

Latest lowest rating:

1

Possibly the wordt customer service in the industry? Complete waste of time- very poor customer service made only worse by the useless "Cora" . All contact avenues seem to be pushing towards their bankin... Read more Reviewed on: 17th September 2025
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Mike
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NatWest Group - Cora Digital Assistant reviews (6051)

Fantastic Service!!

5
Having used various such products with other providers I would rate NatWest Cora the best.. Reviewed on: 26th February 2021
Sathish's avatar
Sathish

Intuitive, engaging & seamless experience

5
Cora continues to deliver quicker, more effortless experiences for customers by removing the need to interact with humans and instead self serve. Reviewed on: 26th February 2021
Aaron Wisken's avatar
Aaron Wisken

Cora is excellent!

5
Cora really helped me with my banking queries during lockdown. Reviewed on: 26th February 2021
Bill Agar's avatar
Bill Agar

Easy to do business with

5
I’ve used Cora for a few tasks throughout lockdown, from sorting lost debit cards, renewing a faulty card reader and sussing international payments. Responses have been helpful and more lined up that with other organisations I do business with through AI/digital assistants - a good balance between being able to sort at source and when not, a human is brought in in a simple and swift way to help. Reviewed on: 26th February 2021
Sam M's avatar
Sam M

Highly recommend

5
Highly recommend this. A very cool innovation Reviewed on: 26th February 2021
Mohit Joshi's avatar
Mohit Joshi

Smart, quick and efficient

5
I have never had a bad word to say about Cora. All my experiences have been pleasant and my questions were always answered with no hassle. Reviewed on: 26th February 2021
Steven's avatar
Steven

Great service

5
Chatbot has been helpful. Cuts down on time compared to phoning in or visiting branch Reviewed on: 26th February 2021
Kay Lee's avatar
Kay Lee

Excellent

5
I think cora is great facility! Reviewed on: 26th February 2021
Raz's avatar
Raz

Effortless conversations

5
Cora is easy to talk to, understands my query every time and offers me great support across viewing my account information and any queries I have Reviewed on: 26th February 2021
Mark Towler's avatar
Mark Towler

Excellent experience!!

5
Outstanding service, everything I needed and all the help was perfect. So smooth :). Reviewed on: 26th February 2021
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