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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Cora is not your average assistant

5
I have interacted with a wide range of AI assistants on a wide range of consumer product websites and most of the time they are hopeless, not able to help you in any way. Cora is different - its helpful useful and seems to have learnt so much from a wide range of enquiries. Reviewed on: 3rd March 2021

Helpful innovation

4
This let me cancel my card via online banking rather than needing to speak to somebody over the phone. Very useful and efficient. Reviewed on: 2nd March 2021

Love it

5
So simple to use, got exactly what I needed Reviewed on: 1st March 2021

Great customer service

5
Excellent helpful good communication Reviewed on: 1st March 2021

UK's leading banking chatbot

5
I've used Cora several times for support requests. It's lightning fast and answers my queries. Reviewed on: 1st March 2021

Customer friendly

5
I love the usage of NatWests chatbot family. Especially my intervention with Cora has been most useful. Reviewed on: 1st March 2021

Great service

5
Couldn't do more for you - great service Reviewed on: 28th February 2021

Good digital assistant

5
I’ve used Cora a few times and it’s easily helped me resolve my question without having to chat to a human – quick and easy! Reviewed on: 28th February 2021

24/7 support is handy

5
Always helpful to save queuing on the phone! Reviewed on: 28th February 2021

Fantastic service

5
Cora helped to streamline the customer experience. I found it to be a fantastic service that enabled me to receive quick answers to queries. The NatWest online banking experience has been significantly improved with this initiative. Reviewed on: 28th February 2021

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