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NatWest Group - Cora: Digital Assistant reviews

4.61
Based on 6,041 reviews, last reviewed 17th Mar 2025
No new 5 star reviews
in the past 90 days
40% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
5%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024
Anne P's avatar
Anne P

Latest lowest rating:

1

So bad its a joke - if i'm calling don't tell me how... So bad its a joke - if i'm calling don't tell me how to do in the APP!! Jesus - just let me pay a bill - so frustrating. Slow unresponsive AI, doesn't... Read more Reviewed on: 17th March 2025
Ihate NW AI's avatar
Ihate NW AI

About this product

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NatWest Group - Cora Digital Assistant reviews (6041)

Really good!

5
Constantly Improving to help with requests Reviewed on: 24th February 2021

The perfect assistant

5
Cora is user friendly, intuitive and only enhances the NatWest service brand. The user journey is straightforward and is available 24/7 which is a real bonus Reviewed on: 23rd February 2021

Great servoce

5
Always used it and is really helpful Reviewed on: 23rd February 2021

Easy to use

5
Cora makes it more personal even though you are talking to an AI Reviewed on: 23rd February 2021

Great chat bot service

5
Sharing with customer and colleagues Reviewed on: 29th January 2021

Very impressed!

5
I found Cora very helpful & informative Reviewed on: 26th January 2021

Poor understanding

1
Never understands my query and makes it impossible to be transferred through to a human. Avoid at all costs! Reviewed on: 22nd January 2021

Very good

5
Very user friendly and useful, would recommend to my friends and family Reviewed on: 20th January 2021

Amazing

5
Best customer service I’ve had this year! Reviewed on: 20th January 2021

Cora review

5
Super easy to use and responsive. Makes digital banking easier to use and asking for help effortless! Reviewed on: 20th January 2021

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