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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.61
Based on 6,044 reviews, last reviewed 6th May 2025
No new 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
5%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024
Anne P's avatar
Anne P

Latest lowest rating:

1

Nobody wants to do anything!!! After getting nowhere with that silly CORA, I decided to venture into my branch, but was told to carry out the procedure online. Obviously the custome... Read more Reviewed on: 6th May 2025
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BC
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NatWest Group - Cora Digital Assistant reviews (6044)

Excellent

5
I think cora is great facility! Reviewed on: 26th February 2021
Raz's avatar
Raz

Effortless conversations

5
Cora is easy to talk to, understands my query every time and offers me great support across viewing my account information and any queries I have Reviewed on: 26th February 2021
Mark Towler's avatar
Mark Towler

Excellent experience!!

5
Outstanding service, everything I needed and all the help was perfect. So smooth :). Reviewed on: 26th February 2021
itsdanny123@hotmail.co.uk's avatar
[email protected]

Really good!

5
Constantly Improving to help with requests Reviewed on: 24th February 2021
Su's avatar
Su

The perfect assistant

5
Cora is user friendly, intuitive and only enhances the NatWest service brand. The user journey is straightforward and is available 24/7 which is a real bonus Reviewed on: 23rd February 2021
katrinaxx@hotmail.co.uk's avatar
[email protected]

Great servoce

5
Always used it and is really helpful Reviewed on: 23rd February 2021
John reyes's avatar
John reyes

Easy to use

5
Cora makes it more personal even though you are talking to an AI Reviewed on: 23rd February 2021
Jen's avatar
Jen

Great chat bot service

5
Sharing with customer and colleagues Reviewed on: 29th January 2021
Andrea's avatar
Andrea

Very impressed!

5
I found Cora very helpful & informative Reviewed on: 26th January 2021
Georgia's avatar
Georgia

Poor understanding

1
Never understands my query and makes it impossible to be transferred through to a human. Avoid at all costs! Reviewed on: 22nd January 2021
jackbrown1234's avatar
jackbrown1234

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