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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Great service

5
Couldn't do more for you - great service Reviewed on: 28th February 2021

Good digital assistant

5
I’ve used Cora a few times and it’s easily helped me resolve my question without having to chat to a human – quick and easy! Reviewed on: 28th February 2021

24/7 support is handy

5
Always helpful to save queuing on the phone! Reviewed on: 28th February 2021

Fantastic service

5
Cora helped to streamline the customer experience. I found it to be a fantastic service that enabled me to receive quick answers to queries. The NatWest online banking experience has been significantly improved with this initiative. Reviewed on: 28th February 2021

Fab chatbot

5
Easy to use and helped with my payment holiday Reviewed on: 28th February 2021

Quick and efficient

5
Best way to communicate with bank works fast and efficiently Reviewed on: 27th February 2021

Brilliant - simple to use!

5
What a great idea! Love using Cora and it’s so easy to use. Thank you RBS Reviewed on: 27th February 2021

Love the user experience

5
It's a really great product that's super intuitive and useful Reviewed on: 27th February 2021

Innovation at its best

5
Natwest’s Cora is a great example of big organisations use technology with their clients in mind. Reviewed on: 27th February 2021

NatWest2Win

5
Cora is an incredible service and has disrupted the way traditional banking services are provided. It has to be voted #1! Reviewed on: 26th February 2021

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