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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,049 reviews, last reviewed 5th Aug 2025
No new 5 star reviews
in the past 90 days
29% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
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0%
See only 1 star reviews
5%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024
Anne P's avatar
Anne P

Latest lowest rating:

1

Cora cannot handle anything more than a very basic r... Cora cannot handle anything more than a very basic request. Anything meaningful - like I have not received something you say you have sent me - it fai... Read more Reviewed on: 5th August 2025
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M P
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NatWest Group - Cora Digital Assistant reviews (6049)

Cora is excellent!

5
Cora really helped me with my banking queries during lockdown. Reviewed on: 26th February 2021
Bill Agar's avatar
Bill Agar

Easy to do business with

5
I’ve used Cora for a few tasks throughout lockdown, from sorting lost debit cards, renewing a faulty card reader and sussing international payments. Responses have been helpful and more lined up that with other organisations I do business with through AI/digital assistants - a good balance between being able to sort at source and when not, a human is brought in in a simple and swift way to help. Reviewed on: 26th February 2021
Sam M's avatar
Sam M

Highly recommend

5
Highly recommend this. A very cool innovation Reviewed on: 26th February 2021
Mohit Joshi's avatar
Mohit Joshi

Smart, quick and efficient

5
I have never had a bad word to say about Cora. All my experiences have been pleasant and my questions were always answered with no hassle. Reviewed on: 26th February 2021
Steven's avatar
Steven

Great service

5
Chatbot has been helpful. Cuts down on time compared to phoning in or visiting branch Reviewed on: 26th February 2021
Kay Lee's avatar
Kay Lee

Excellent

5
I think cora is great facility! Reviewed on: 26th February 2021
Raz's avatar
Raz

Effortless conversations

5
Cora is easy to talk to, understands my query every time and offers me great support across viewing my account information and any queries I have Reviewed on: 26th February 2021
Mark Towler's avatar
Mark Towler

Excellent experience!!

5
Outstanding service, everything I needed and all the help was perfect. So smooth :). Reviewed on: 26th February 2021
itsdanny123@hotmail.co.uk's avatar
[email protected]

Really good!

5
Constantly Improving to help with requests Reviewed on: 24th February 2021
Su's avatar
Su

The perfect assistant

5
Cora is user friendly, intuitive and only enhances the NatWest service brand. The user journey is straightforward and is available 24/7 which is a real bonus Reviewed on: 23rd February 2021
katrinaxx@hotmail.co.uk's avatar
[email protected]

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