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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

UK's leading banking chatbot

5
I've used Cora several times for support requests. It's lightning fast and answers my queries. Reviewed on: 1st March 2021
David BG's avatar
David BG

Customer friendly

5
I love the usage of NatWests chatbot family. Especially my intervention with Cora has been most useful. Reviewed on: 1st March 2021
Jolanda's avatar
Jolanda

Great service

5
Couldn't do more for you - great service Reviewed on: 28th February 2021
Jay Warbie's avatar
Jay Warbie

Good digital assistant

5
I’ve used Cora a few times and it’s easily helped me resolve my question without having to chat to a human – quick and easy! Reviewed on: 28th February 2021
Brad's avatar
Brad

24/7 support is handy

5
Always helpful to save queuing on the phone! Reviewed on: 28th February 2021
Georgia Rose's avatar
Georgia Rose

Fantastic service

5
Cora helped to streamline the customer experience. I found it to be a fantastic service that enabled me to receive quick answers to queries. The NatWest online banking experience has been significantly improved with this initiative. Reviewed on: 28th February 2021
Sally christie's avatar
Sally christie

Fab chatbot

5
Easy to use and helped with my payment holiday Reviewed on: 28th February 2021
Callum Mountaine's avatar
Callum Mountaine

Quick and efficient

5
Best way to communicate with bank works fast and efficiently Reviewed on: 27th February 2021
Connah's avatar
Connah

Brilliant - simple to use!

5
What a great idea! Love using Cora and it’s so easy to use. Thank you RBS Reviewed on: 27th February 2021
Joan's avatar
Joan

Love the user experience

5
It's a really great product that's super intuitive and useful Reviewed on: 27th February 2021
B's avatar
B

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