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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,066 reviews, last reviewed 4th Aug 2026
No new 5 star reviews
in the past 90 days
20% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

2

I had a security risk to check and it was worse. I had a security risk to check. Instead of addressing it, Cora made it worse. I cannot give more details as it is security-related. What I can say is ... Read more Reviewed on: 4th August 2026
Dan's avatar
Dan
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6066)

As other reviews you go around & around in a loop an...

1
As other reviews you go around & around in a loop and then get 3 hours before a human intervention Reviewed on: 23rd January 2026
John Allen's avatar
John Allen

A digital assistant that actually works

5
Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Ordering a new debit card from abroad

2
I wanted to order a debit card. I live abroad, so Natwest did not send a new one. It should be a simple process. Cora made it so difficult. I had 2 or 3 goes at it and wasn't sure if they had decided to send one. Reviewed on: 1st January 2026
Phil B's avatar
Phil B

Is Cora thick?

1
Cora does not understand basic question. She needs to be pensioned off and replaced by an average AI. Reviewed on: 16th December 2025
B C's avatar
B C

Questions related to foreign countries are beyond Cora.

1
Cora is unable to provide straightforward answers to any questions relating to account holders moving abroad. For example: A) I am moving abroad, what do i need to do. B) I am relocating to France , can I keep my account? C) I am moving to France, how do I update my details - all give the same response about travelling abroad or random answers about payments . Reviewed on: 30th October 2025
Mike Taylor's avatar
Mike Taylor

Worst service since I opened account in 1971

1
50 minute wait to speak to ISA team and CORA is incapable of answering simple questions . Phone back option ridiculous. The person who phoned back put me back in the queue with a longer advised waiting period which obviated the call back request. Reviewed on: 24th October 2025
W C's avatar
W C

Possibly the wordt customer service in the industry?

1
Complete waste of time- very poor customer service made only worse by the useless "Cora" . All contact avenues seem to be pushing towards their banking app (i.e. 3 hour wait to talk to an agent) which if it is anything like their online presence I'd avoid like the plague. Reviewed on: 17th September 2025
Mike's avatar
Mike

Useless.

1
Useless. Cannot answer basic questions and keeps on repeating same options. Terrible waste of time. Reviewed on: 4th September 2025
Elizabeth S's avatar
Elizabeth S

Cora cannot handle anything more than a very basic r...

1
Cora cannot handle anything more than a very basic request. Anything meaningful - like I have not received something you say you have sent me - it fails completely. And I have never had any of my negative feedback responded to, which suggests that there is no human overview. To refer to it a Customer Service is an insult to account holders Reviewed on: 5th August 2025
M P's avatar
M P

Just trying to order a replacementcard because...

1
Just trying to order a replacement bank card because it expired and they didn’t send me a new one. I’m now three hours in and still no resolution with Cora. Reviewed on: 10th July 2025
Rob's avatar
Rob

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