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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.85
Based on 6,069 reviews, last reviewed 20th Sep 2026
No new 5 star reviews
in the past 90 days
20% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Why bother with this AI nonsense, doesn’t work at al... Why bother with this AI nonsense, doesn’t work at all like all so called AI which has a less than 2 percent chance of working, removing jobs to be rep... Read more Reviewed on: 20th September 2026
Mark W's avatar
Mark W
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6069)

Waiting for over 30 minutes for connection to an age...

1
Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026
Wayne T's avatar
Wayne T

The dumbest AI chatbot ever!

1
I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent around in circles where your given option to select from that do not cover the issue your reporting so you end up back where you started from. It has to be the dumbest AI chat bot ever! Reviewed on: 26th March 2026
Reginald Caligari's avatar
Reginald Caligari

The AI Assistant is so frustrating!!

1
The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometimes I want to tyalk to a human being!!! Reviewed on: 11th February 2026
Kevin B's avatar
Kevin B

As other reviews you go around & around in a loop an...

1
As other reviews you go around & around in a loop and then get 3 hours before a human intervention Reviewed on: 23rd January 2026
John Allen's avatar
John Allen

A digital assistant that actually works

5
Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Ordering a new debit card from abroad

2
I wanted to order a debit card. I live abroad, so Natwest did not send a new one. It should be a simple process. Cora made it so difficult. I had 2 or 3 goes at it and wasn't sure if they had decided to send one. Reviewed on: 1st January 2026
Phil B's avatar
Phil B

Is Cora thick?

1
Cora does not understand basic question. She needs to be pensioned off and replaced by an average AI. Reviewed on: 16th December 2025
B C's avatar
B C

Questions related to foreign countries are beyond Cora.

1
Cora is unable to provide straightforward answers to any questions relating to account holders moving abroad. For example: A) I am moving abroad, what do i need to do. B) I am relocating to France , can I keep my account? C) I am moving to France, how do I update my details - all give the same response about travelling abroad or random answers about payments . Reviewed on: 30th October 2025
Mike Taylor's avatar
Mike Taylor

Worst service since I opened account in 1971

1
50 minute wait to speak to ISA team and CORA is incapable of answering simple questions . Phone back option ridiculous. The person who phoned back put me back in the queue with a longer advised waiting period which obviated the call back request. Reviewed on: 24th October 2025
W C's avatar
W C

Possibly the wordt customer service in the industry?

1
Complete waste of time- very poor customer service made only worse by the useless "Cora" . All contact avenues seem to be pushing towards their banking app (i.e. 3 hour wait to talk to an agent) which if it is anything like their online presence I'd avoid like the plague. Reviewed on: 17th September 2025
Mike's avatar
Mike

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