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Review of the NatWest Group - Cora, Digital Assistant:

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Worst service since I opened account in 1971

50 minute wait to speak to ISA team and CORA is incapable of answering simple questions . Phone back option ridiculous. The person who phoned back put me back in the queue with a longer advised waiting period which obviated the call back request. Reviewed on: 24th October 2025

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