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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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NatWest Group - Cora Digital Assistant reviews (6061)

I would rather stick pins in my eyes than speak to Cora

1
Replies being artificially slowed to feel more human like is quite literally the worst bit of UX design I have ever, ever, ever experienced. An already frustrating experience is now made utterly unusable. All I wanted was a final statement after I thankfully used the current account switching service and changed current accounts to First Direct. Having been promised a copy of my final statement, nothing ever arrived. And now it's impossible to actually speak to someone who can actually get one for me. Great work Natwest! Reviewed on: 2nd February 2024
Daniel C's avatar
Daniel C

A WASTE OF PIXELS

1
ABSOLUTELY TOTALLY USELESS, AND A REASON TO QUIT NATWEST AFTER 50 YEARS. WANTED TO KNOW ABOUT ACCESSING OLD STATEMENTS. TOOK ME ROUND THE HOUSES FOR AGES, THEN REFERRED TO AN ASSISTANT, THEN SHUT DOWN, DID THAT TWICE. NO BRANCH NEAR US, EXCEPT A MOBILE ONE SOMETIMES, AND NO ACCESS TO A HUMAN. ONLY RECOURSE IS SNAIL-MAIL. Reviewed on: 1st February 2024
ITSME's avatar
ITSME

I ask again - why all the great reviews in April?

1
I ask again - why all the great reviews in April? Someone has been putting up false reviews. It is clear that all the genuine reviews are all one star. NatWest, you need to take note of your angry customers. Reviewed on: 26th January 2024
Pete L's avatar
Pete L

Why hundreds of 5 Star reviews on 11th April? Something wrong here!

1
Cora is an annoying waste of time - I did not ask for it and want to have it removed. I would also like to know why almost all recent reviews are extremely negative, yet there seem to be many 5 Star reviews, poorly written, with spelling mistakes, all dated 11th April. There needs to be an investigation into this. Reviewed on: 18th December 2023
Pete L's avatar
Pete L

Simply Appalling

1
It is the worst service I can think of. It often doesn’t work and when it does, it takes a lot of effort to get to a human The humans who respond are worse than Cora and close the conversations before sorting anything From my rewards I cashed £100 in September for vouchers. These never arrived and they are asking me to change my e mail address which I can’t see why I need to do. Then they close the conversation and tell me it has been escalated, who to I don’t know and it ends there and then they go quiet So I have to start all over again and after 3 months of trying, no movement at all In fact, it’s like monopoly , go back to start do not collect £100 Humans who sign off don’t give their names and you can’t phone anyone to get it sorted and it goes on and on Reviewed on: 15th December 2023
Karim Hemani's avatar
Karim Hemani

Cora wastes my time.

1
I did not ask for Cora, it pops up every time I log in and reappears constantly. It is a total waste of my time. Reviewed on: 9th December 2023
Pete L's avatar
Pete L

biggest waste of time

1
completely useless and a big distraction now with the pop jumping on all the time why do they do this stupid type of thing, I just want to look at my accounts, If you ask anything it either doesn't understand or can't help anyway. Waste of time and money. Reviewed on: 7th December 2023
Lesley Lockwood's avatar
Lesley Lockwood

More pop-ups than a Russian porn site

1
The cora app just contiunes to pester even when I close it it just pops back up like some kind of phishing pop up, please make it go away Reviewed on: 6th December 2023
Stan Saunders's avatar
Stan Saunders

How to switch off Cora ?

1
As an online banker for many years, I do not want pestering with Cora when I navigate through the web-site. I want to switch it off for the session - longer is possible. Reviewed on: 5th December 2023
Martyn Snow's avatar
Martyn Snow

Dreadful bargain basement customer service

1
Query needed transferring to a real person. On each occasion I was told I would be sent a text when a colleague was ready to chat and that this would be within an hour. Didn't receive a text. On the first occasion I missed my opportunity to chat (type) with a colleague. On the 2nd occasion I stayed on the chat for over 2 hours waiting, but none came and eventually gave up to wait for the text. It never came and I gave up and went to bed. Logged back into my NatWest app the following day to see a colleague had joined the chat 4 hours 10 minutes after it started, and I hadn't received a text yet again. NatWest used to be easy to deal with. If you had to call you would get through , speak to someone and be assisted. Cora isn't progress, it's bargain basement customer service at it's worst and obviously not done with satisfaction in mind. Reviewed on: 23rd November 2023
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