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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
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1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

Useless one day I can get on line banking no problems ,And then the day I have to say Cora why it's a load of rubbish

1
Noe got anything else to say .I have been a NatWest customer for 50 yes ,And I'm sorry to say it's just getting worse Reviewed on: 9th November 2023
graham-masters@hotmail.co.uk's avatar
[email protected]

Rubbish

1
Round in circles, waste of time, Reviewed on: 31st October 2023
J C's avatar
J C

Completely useless

1
I have tried to use Cora on a number of occasions and each time you go around in circles and get nowhere I've now completely given up. It's a useless waste of time don't bother using it Reviewed on: 21st October 2023
neil alcock's avatar
neil alcock

Does not answer the question

1
No help at all in trying to find out why a direct debit to Nat West was not processed after 4 days past due date. Just a spiral of repeated robotic questions getting nowhere. Continue to verification just closes down the app ! Reviewed on: 12th October 2023
M Darwin's avatar
M Darwin

Not fit for purpose

1
Sometimes you need to speak to a person, not a robot. I am giving 1 star because I'm forced to. This 'service' doesn't deserve any stars. Reviewed on: 31st August 2023
Paula McArdle's avatar
Paula McArdle

Cora is useless

1
Awful service. Says 8 hours to get back to you. It's never 8 hours. Whatever happened to live chat? New service is absolutely garbage. Prehistoric service compared to other banks! Reviewed on: 2nd August 2023
Steve Phillips's avatar
Steve Phillips

Useless

1
Only very rarely can you connect to Cora and then she only says a colleague will be in touch within three hours which they never are Reviewed on: 24th May 2023
Peter Kay's avatar
Peter Kay

Difficult to access

2
For two days I have been unable to contact Cora. It just says connecting but doesn't connect. Previous to this I had been pleased with it. What's going on? Reviewed on: 18th April 2023
Jo Cursley's avatar
Jo Cursley

Great worker's

5
Brilliant technical support and excellent service overall. Reviewed on: 14th April 2023
Jamie's avatar
Jamie

Coral is amazballs

5
Cora is a helpful ai who understands the need of busy ppl. Reviewed on: 12th April 2023
Dru M's avatar
Dru M

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