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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Great worker's

5
Brilliant technical support and excellent service overall. Reviewed on: 14th April 2023
Jamie's avatar
Jamie

Coral is amazballs

5
Cora is a helpful ai who understands the need of busy ppl. Reviewed on: 12th April 2023
Dru M's avatar
Dru M

Good service

4
The service was really good quick and easy Reviewed on: 12th April 2023
Hamza Hussain's avatar
Hamza Hussain

Helpful Assistant

3
Cora send to be quite helpful. Cora is able to provide reasonable good assistance. Reviewed on: 12th April 2023
tclyc26's avatar
tclyc26

Hopeless service

1
Tried for 2 hours to download a statement online. The system failed to recognise my saved password and told me I must register again and that I would get activation code by SMS. I tried using the app instead, not expecting to get a better outcome - and didn't. I decided to ring as I needed the statement tonight but was told your system "chose" to send activation by post and would take several days to get to me. That was no use so the next suggestion was to go into the branch to get a statement. However, the good news is that NatWest has modernised its system and customer care to such an extent that it is now possible to do everything by Royal Mail or visiting a branch in person. I wonder if such great service will ever catch on!!!! Reviewed on: 11th April 2023
Westerby's avatar
Westerby

Everything safe, easy and clear

5
I definitely Recommended 100% Reviewed on: 11th April 2023
Roksana 's avatar
Roksana

Very helpful

5
Very helpful with all my queries. Did not glitch/error code like other online chats I have been part off Reviewed on: 11th April 2023
Macy's avatar
Macy

It's honestly a great step history

5
This is an amazing feature of the app, it always allows me to fix any banking related issue without hassle. Reviewed on: 11th April 2023
RL Tricky's avatar
RL Tricky

Super helpful

5
It leads you to the right direction. It's efficient and not to time consuming. Reviewed on: 11th April 2023
Ricky Cohen's avatar
Ricky Cohen

Excellent

4
I have lot of doubts while I switched my account to NatWest so I asked help in Cora. It gives me a proper solutions. Reviewed on: 11th April 2023
Brabhu Venkatesh Nagarajan's avatar
Brabhu Venkatesh Nagarajan

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