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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Not fit for purpose

1
Sometimes you need to speak to a person, not a robot. I am giving 1 star because I'm forced to. This 'service' doesn't deserve any stars. Reviewed on: 31st August 2023
Paula McArdle's avatar
Paula McArdle

Cora is useless

1
Awful service. Says 8 hours to get back to you. It's never 8 hours. Whatever happened to live chat? New service is absolutely garbage. Prehistoric service compared to other banks! Reviewed on: 2nd August 2023
Steve Phillips's avatar
Steve Phillips

Useless

1
Only very rarely can you connect to Cora and then she only says a colleague will be in touch within three hours which they never are Reviewed on: 24th May 2023
Peter Kay's avatar
Peter Kay

Difficult to access

2
For two days I have been unable to contact Cora. It just says connecting but doesn't connect. Previous to this I had been pleased with it. What's going on? Reviewed on: 18th April 2023
Jo Cursley's avatar
Jo Cursley

Great worker's

5
Brilliant technical support and excellent service overall. Reviewed on: 14th April 2023
Jamie's avatar
Jamie

Coral is amazballs

5
Cora is a helpful ai who understands the need of busy ppl. Reviewed on: 12th April 2023
Dru M's avatar
Dru M

Good service

4
The service was really good quick and easy Reviewed on: 12th April 2023
Hamza Hussain's avatar
Hamza Hussain

Helpful Assistant

3
Cora send to be quite helpful. Cora is able to provide reasonable good assistance. Reviewed on: 12th April 2023
tclyc26's avatar
tclyc26

Hopeless service

1
Tried for 2 hours to download a statement online. The system failed to recognise my saved password and told me I must register again and that I would get activation code by SMS. I tried using the app instead, not expecting to get a better outcome - and didn't. I decided to ring as I needed the statement tonight but was told your system "chose" to send activation by post and would take several days to get to me. That was no use so the next suggestion was to go into the branch to get a statement. However, the good news is that NatWest has modernised its system and customer care to such an extent that it is now possible to do everything by Royal Mail or visiting a branch in person. I wonder if such great service will ever catch on!!!! Reviewed on: 11th April 2023
Westerby's avatar
Westerby

Everything safe, easy and clear

5
I definitely Recommended 100% Reviewed on: 11th April 2023
Roksana 's avatar
Roksana

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