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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Very helpful

5
Very helpful with all my queries. Did not glitch/error code like other online chats I have been part off Reviewed on: 11th April 2023
Macy's avatar
Macy

It's honestly a great step history

5
This is an amazing feature of the app, it always allows me to fix any banking related issue without hassle. Reviewed on: 11th April 2023
RL Tricky's avatar
RL Tricky

Super helpful

5
It leads you to the right direction. It's efficient and not to time consuming. Reviewed on: 11th April 2023
Ricky Cohen's avatar
Ricky Cohen

Excellent

4
I have lot of doubts while I switched my account to NatWest so I asked help in Cora. It gives me a proper solutions. Reviewed on: 11th April 2023
Brabhu Venkatesh Nagarajan's avatar
Brabhu Venkatesh Nagarajan

Gave me the info I needed

5
Gave me the info I needed and then when I needed to speak to an agent, put me in a queue. Reviewed on: 11th April 2023
Kevin's avatar
Kevin

Inaccessible. Not helpful.

1
I cannot access Cora on any of the pages I have been advised to visit. Instead, I keep getting sent though a loop of vague, unhelpful information which opens the same useless tabs over and over again. I don’t want to read about Cora or take lessons, I just want assess to customer support. Reviewed on: 11th April 2023
G. Minugh's avatar
G. Minugh

Useless

1
No intuitive logic, better off waiting for over an hour on hold for a human idiot Reviewed on: 11th April 2023
Day_Caesar's avatar
Day_Caesar

Cora's ok

5
Cora comes up with the goods when needed easy to use Reviewed on: 11th April 2023
Steph's avatar
Steph

Great service

5
There's always help when you need it Reviewed on: 11th April 2023
Rebecca's avatar
Rebecca

Vote for Cora

5
Excellent understanding when talking to Cora. Highly recommend! Quick reply’s and saves plenty of time. Reviewed on: 11th April 2023
Chloe's avatar
Chloe

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