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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6037 reviews)

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4.53

Based on 6,037 reviews, last reviewed 22nd Nov 2024

No new 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Stick to calling, far better. I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to pay off my mortgag... Read more Reviewed on: 22nd November 2024

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NatWest Group - Cora Digital Assistant reviews (6037)

Banking made easy

So easy to use it’s a great way forward for those who may find internet banking difficult. Reviewed on: 9th April 2023

Need people, not Bots!

As with most bots used by large companies these days, this one is unsatisfactory. People are usually trying to answer queries online because they have a very specific problem. A bot is not able to recognise anything other than problems that have been pre-programmed into them. Very unsatisfactory. Department I need to speak to is apparently only open eight until six weekdays, no good whatsoever for people who work full time. Reviewed on: 8th April 2023

Good but sometimes struggles to understand

Had a query about applying for opening a new account and Cora struggled to understand exactly what I was talking about, so I had to speak to a human colleague instead. Reviewed on: 8th April 2023

Trust Cora for Clarity

Cora is the most helpful adviser a customer could wish for. She has guided me through some situations online where I was totally lost She navigated me to where I wanted to be and was exceptionally patient. Reviewed on: 8th April 2023

Like a second wife!

She is there when you need help, you cant always get through to 'people' and Cora can get you that step closer and give you confidence in what you are doing or what you want to achieve. Reviewed on: 8th April 2023

Frustrating

Long waiting times and no-one took ownership of my problem, continually passed off to others. Reviewed on: 8th April 2023

Love this chat bot!!

Solves more than half of my queries before a human colleague which halves my waiting time and increases my satisfaction with every question it answers. Reviewed on: 8th April 2023