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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,057 reviews, last reviewed 23rd Jan 2026
100% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

As other reviews you go around & around in a loop an... As other reviews you go around & around in a loop and then get 3 hours before a human intervention Reviewed on: 23rd January 2026
John Allen's avatar
John Allen

About this product

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NatWest Group - Cora Digital Assistant reviews (6057)

Helpful virtual assistant

5
Cora is very helpful and useful, when there isn’t an answer available you are transferred to a team member, very thorough with trying to answer the questions before transferring as well. Reviewed on: 10th April 2023

Good

5
very nice I am glad that I vote Reviewed on: 10th April 2023

Ineffective process

1
Computer generated tokenism purporting to be a service. I will abandon my application to open a bank account. Reviewed on: 10th April 2023

i love cora changed my life getting support from a robot as humans can be useless at times

5
i love cora shes been more usefull then some humans for past 10 years Reviewed on: 10th April 2023

its okay

3
Doesn't understand everything I say, but it helps. Reviewed on: 10th April 2023

Good

5
Muito bom., rápido .......,..... Reviewed on: 10th April 2023

Great virtual assistant

4
But should have more explicit option to talk to a human assistant if stuck. Reviewed on: 10th April 2023

Brilliant

5
Cora was able to resolve the inquiry today and save me time. Indeed, Cora is real star Reviewed on: 10th April 2023

Cora, my banking buddy

5
I have used Cora on numerous occasions, to ask questions or make enquiries about my banking options with RBS. Cora is fast and efficient, and invariably points my in the right direction with best advice and invaluable tips. Reviewed on: 10th April 2023

AB South

5
I thought closing an account would be difficult but you at NatWest made easy Reviewed on: 9th April 2023

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