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NatWest Group - Cora: Digital Assistant reviews

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4.60
Based on 6,053 reviews, last reviewed 30th Oct 2025
No new 5 star reviews
in the past 90 days
40% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
5%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024
Anne P's avatar
Anne P

Latest lowest rating:

1

Questions related to foreign countries are beyond Cora. Cora is unable to provide straightforward answers to any questions relating to account holders moving abroad. For example: A) I am moving abroad, what... Read more Reviewed on: 30th October 2025
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Mike Taylor
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NatWest Group - Cora Digital Assistant reviews (6053)

its okay

3
Doesn't understand everything I say, but it helps. Reviewed on: 10th April 2023
Jenny Robson's avatar
Jenny Robson

Good

5
Muito bom., rápido .......,..... Reviewed on: 10th April 2023
Emile Helena de Lucia 's avatar
Emile Helena de Lucia

Great virtual assistant

4
But should have more explicit option to talk to a human assistant if stuck. Reviewed on: 10th April 2023
Manish Sharma's avatar
Manish Sharma

Brilliant

5
Cora was able to resolve the inquiry today and save me time. Indeed, Cora is real star Reviewed on: 10th April 2023
Musi MRT's avatar
Musi MRT

Cora, my banking buddy

5
I have used Cora on numerous occasions, to ask questions or make enquiries about my banking options with RBS. Cora is fast and efficient, and invariably points my in the right direction with best advice and invaluable tips. Reviewed on: 10th April 2023
stanley middleton's avatar
stanley middleton

AB South

5
I thought closing an account would be difficult but you at NatWest made easy Reviewed on: 9th April 2023
Andrew South 's avatar
Andrew South

Cora Review

4
For the most part Cora has been very helpful. The digital platform is useful when you really don't have time to wait on the phone or really don't feel like talking to someone over the phone... for the most part what ever the issue is Cora can usually resolve it or point you in the direction for resolution.. Reviewed on: 9th April 2023
Christy0075's avatar
Christy0075

10 star

5
Great service very proud always a lot of help Reviewed on: 9th April 2023
Aqib shakoor's avatar
Aqib shakoor

Banking made easy

5
So easy to use it’s a great way forward for those who may find internet banking difficult. Reviewed on: 9th April 2023
Pat's avatar
Pat

Need people, not Bots!

2
As with most bots used by large companies these days, this one is unsatisfactory. People are usually trying to answer queries online because they have a very specific problem. A bot is not able to recognise anything other than problems that have been pre-programmed into them. Very unsatisfactory. Department I need to speak to is apparently only open eight until six weekdays, no good whatsoever for people who work full time. Reviewed on: 8th April 2023
Falklands Carrie's avatar
Falklands Carrie

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