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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
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1%
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5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

Easy to use

5
Easy to usehsbbdnjdjjdnfnnfmdmmdnnfn Reviewed on: 11th April 2023
Chris Boston's avatar
Chris Boston

Cara saves me time and provide some information that could help my enquiries

5
10 of 10 for Cara. This innovations has saved me time over and over with some tailored advise and sometimes i don't need to go through to an adviser Reviewed on: 11th April 2023
Stephen Babs's avatar
Stephen Babs

Fast response

5
Good service and helps with issues Reviewed on: 11th April 2023
Mi's avatar
Mi

Fantastic service

5
I have been a Natwest customer for almost 10 years and I cannot find a fault in them. Cora has been a brilliant service that I am able to access at any time, and has been able to help and support me with my questions. Cora is a very simple and easy way to use with online banking, and helps every time I have a question or query. Natwest are a brilliant bank to be with, and they are very loyal to their customers. Reviewed on: 11th April 2023
Lol19's avatar
Lol19

Will Definitely Tell friends and family about Cora

5
Had no problems setting up Cora with digital Id and my account so easy to use and do Reviewed on: 11th April 2023
Alexsandria77@icloud.com's avatar
[email protected]

Helpful virtual assistant

5
Cora is very helpful and useful, when there isn’t an answer available you are transferred to a team member, very thorough with trying to answer the questions before transferring as well. Reviewed on: 10th April 2023
Barker97's avatar
Barker97

Good

5
very nice I am glad that I vote Reviewed on: 10th April 2023
Iliana Mihaela's avatar
Iliana Mihaela

Ineffective process

1
Computer generated tokenism purporting to be a service. I will abandon my application to open a bank account. Reviewed on: 10th April 2023
David 's avatar
David

i love cora changed my life getting support from a robot as humans can be useless at times

5
i love cora shes been more usefull then some humans for past 10 years Reviewed on: 10th April 2023
Ozan Sipar's avatar
Ozan Sipar

its okay

3
Doesn't understand everything I say, but it helps. Reviewed on: 10th April 2023
Jenny Robson's avatar
Jenny Robson

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