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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
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Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

You got to get this .

5
Life usually in banking is difficult to understand. The sites difficult to navigate and it just is a miserable process. Then this came along, Cora. If you need help, if jargon is touch and it needs to be made simpler, we'll that's what Cora does. If you don't have the time or no carer to take you to the bank. Cora helps. You simply cannot go wrong. It's easy to use and if you need to speak to someone Cora can help get to the right someone. Reviewed on: 11th April 2023
Evette McLeod's avatar
Evette McLeod

Amazing experience!

5
Easy & straight-forward process Definetly recommend! Reviewed on: 11th April 2023
Iulian's avatar
Iulian

All the looks none of the brain

1
Where do i begin.. it is slow when there is no need for it to be, which tells me either Natwest want it to "act more human" which coincides with the "writing a response" prompt that is there for several seconds for each automatic scripted response, or possibly Natwest cannot afford even the most basic IT services for it to run fast. Either way it feels painfully slow and the latter, that this service is not modern and reflects on what may be the wider Natwest service. Secondly, it asks you initially what the query is about, just for it to run through its usual script regardless of what you wrote - as I said, no brain whatsoever! Not just the app but its integration into the business is very poor, with users having to wait for 10+ minutes without an update after Cora assigns me to a human, but once a human is assigned (on mobile there is no indication of a response if the chat is in a different tab) the human also has no patience and ends the chat after only a couple of minutes. Recommendations - Do not ask for the first two options of "Chat Now" and "what the problem is about" - i know IT will say these are there to prevent denial of service and keep costs down bla bla bla, but it is just a lazy approach and should just offer the first list of queries from the script immediatly. Get rid of the delay for answering questions - this is a basic app it should not be slow, especially as it is the front end and responsible for company image and directly responsible for sales. Have an internal OLA for humans responding to queries, even if it is just to say that you've been assigned but they're reading up on your notes. If there is a further delay (more than 5 mins) offer ETA, queue place, or suggestions like, alternative ways to contact including phone numbers, email, call back, or hang-in-there type prompts. How can this service be considered efficient or modern when i have the chat open on my laptop, mobile, and i call up the hotline at the same time, and after 10+ minutes on-hold to get to a human on the phone i still beat the chatbot who hasn't spoken in 10+ minutes! This request was for a new application, and lets just hope the service improves otherwise i will look at public means of sharing my feedback so it may get noticed and go with a different company. Reviewed on: 11th April 2023
Adam's avatar
Adam

so intelligence

4
Basically, Cora can answer all the general questions and don't need to ask a agent. Reviewed on: 11th April 2023
Bowei Hou (Drew)'s avatar
Bowei Hou (Drew)

Cora

5
Cora is easy to use and so far, has understood everything I have asked Reviewed on: 11th April 2023
Simon's avatar
Simon

Very Helpful

5
Easy to use, common sense responses Reviewed on: 11th April 2023
SHD's avatar
SHD

Easy to use

5
Easy to usehsbbdnjdjjdnfnnfmdmmdnnfn Reviewed on: 11th April 2023
Chris Boston's avatar
Chris Boston

Cara saves me time and provide some information that could help my enquiries

5
10 of 10 for Cara. This innovations has saved me time over and over with some tailored advise and sometimes i don't need to go through to an adviser Reviewed on: 11th April 2023
Stephen Babs's avatar
Stephen Babs

Fast response

5
Good service and helps with issues Reviewed on: 11th April 2023
Mi's avatar
Mi

Fantastic service

5
I have been a Natwest customer for almost 10 years and I cannot find a fault in them. Cora has been a brilliant service that I am able to access at any time, and has been able to help and support me with my questions. Cora is a very simple and easy way to use with online banking, and helps every time I have a question or query. Natwest are a brilliant bank to be with, and they are very loyal to their customers. Reviewed on: 11th April 2023
Lol19's avatar
Lol19

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